ISSUE RESOLVED: The issue affecting the customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you continue to experience any problems, please reach out to us at support@oncehub.com
12/9/2025 09:39:00
Partial service disruption
ISSUE DETECTED: We are currently experiencing an issue following today’s scheduled update. As a result, the customer facing links for Routing Forms and ChatBots are temporarily unavailable. Our team is actively working to resolve this as quickly as possible. We will share further updates as soon as they become available.
11/4/2025 15:40:00
Operational
ISSUE RESOLVED: The issue preventing Chatbots from loading correctly has been resolved. If you still face issues, please reach out to us at support@oncehub.com
11/4/2025 15:10:00
Complete service disruption
ISSUE DETECTED: We have detected an issue preventing Chatbots from loading correctly. We are investigating this on priority and will post an update as soon as possible.
10/30/2025 01:25:00
Operational
ISSUE RESOLVED: The issue impacting Chatbots has been resolved by our hosting provider. Chatbots are now fully functional and responding as expected. If you continue to face any issues, please reach out to us at support@oncehub.com and we’ll be happy to assist.
10/29/2025 23:33:00
Partial service disruption
ISSUE UPDATE: We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 1 hour. We’ll continue to monitor and share updates as they become available.
10/29/2025 22:06:00
Partial service disruption
ISSUE UPDATE: We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved in the next 2 hours. We’ll continue to monitor and share updates as they become available.
10/29/2025 21:30:00
Partial service disruption
We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 3 hours. We’ll continue to monitor and share updates as they become available.
10/29/2025 19:55:00
Complete service disruption
ISSUE UPDATE: We are currently experiencing a service disruption caused by an issue with our hosting provider. As a result, Chatbots may not load correctly. Our hosting provider has shared an update that they are working on this, and it is expected to be fixed within the next 4 hours. We will continue to post updates as they become available.
10/29/2025 16:28:00
Complete service disruption
ISSUE DETECTED: We are currently experiencing a service outage due to an issue with our hosting provider. As a result, Chatbots will not load properly. Our team is actively monitoring the situation, and we’ll share updates as they become available.
8/27/2025 12:19:00
Operational
ISSUE RESOLVED: The issue preventing bookings from being scheduled through Chatbots has been resolved. If you continue to experience any issues, please contact us at support@oncehub.com
8/27/2025 11:19:00
Partial service disruption
We are experiencing an issue preventing bookings from being scheduled through Chatbots. We are investigating this and we will provide updates as more information becomes available.
8/21/2025 11:18:00
Operational
INCIDENT RESOLVED: On August 20, 2025, we experienced an issue affecting our Booking Calendars, Chatbots, and Forms between 4:05 AM AM and 4:25 AM UTC, lasting approximately 20 minutes. During this period, some users may have encountered errors when scheduling meetings.The issue has now been fully resolved, and all services are operating normally. Our development team will continue monitoring to ensure stability and prevent recurrence.
8/20/2025 11:17:00
Incident report
INCIDENT REPORT: On August 20, 2025, we experienced a brief incident affecting our Booking Calendars, Chatbots, and Routing forms from 4:05 AM UTC - 4:25 AM UTC, lasting approximately 20 minutes. During this time, users may have faced errors when scheduling meetings. Our development team is monitoring the situation to ensure stability and is investigating the root cause to prevent recurrence. We will provide updates if further action is required.
7/15/2025 12:10:00
Operational
INCIDENT RESOLVED: We experienced a service disruption where all customer-facing services, including the Routing form, were not loading. The issue lasted for approximately 30 minutes. Our Development team identified the root cause and has fixed it. All services are now fully operational. If you continue to face any issues, please reach out to us at support@oncehub.com
7/15/2025 11:16:00
Operational
INCIDENT RESOLVED: We experienced a service disruption where all customer-facing services, including the Routing form, were not loading. The issue lasted for approximately 30 minutes. Our Development team identified the root cause and has fixed it. All services are now fully operational. If you continue to face any issues, please reach out to us at support@oncehub.com
5/7/2025 05:21:22
Operational
INCIDENT UPDATE — 12:52 AM to 1:02 AM Wednesday, Eastern Time:
We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
4/14/2025 07:42:24
Operational
MAINTENANCE COMPLETED:
The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 2 minutes. The OnceHub platform, including customer-facing booking links, chatbots, and routing forms, is now fully operational.If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
4/14/2025 07:37:37
Partial service disruption
SCHEDULED MAINTENANCE: OnceHub platform will undergo a planned backend upgrade starting at 3:35 AM US Eastern Time, Monday, April 15th, 2025. The maintenance is expected to cause a brief interruption—approximately 2 minutes—in access to all customer-facing booking pages, chatbots, and forms. We will provide updates as they become available. Thank you for your understanding and patience.
2/2/2025 23:54:39
Operational
ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.
2/2/2025 23:42:35
Complete service disruption
INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.
12/3/2024 01:56:17
Operational
Incident Update: We experienced an issue that prevented clients from submitting responses in our ChatOnce and FormOnce products between 8:08 PM and 8:40 PM EST. This issue has been fully resolved. If you encounter any further difficulties, please don't hesitate to contact our support team at support@oncehub.com.
10/29/2024 20:24:26
Operational
ISSUE RESOLVED: The issue preventing customers from interacting with our routing forms and chatbots has been resolved. If you continue to face the issue, please contact us at support@oncehub.com for further assistance.
10/29/2024 20:20:55
Complete service disruption
ISSUE DETECTED: We've identified an issue that prevents customers from interacting with our routing forms and chatbots. We are working to restore functionality and will post further updates as they become available.
10/5/2024 05:47:39
Operational
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
10/5/2024 05:36:09
Operational
MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience.
10/5/2024 04:58:55
Complete service disruption
SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
7/30/2024 21:28:44
Operational
ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
7/30/2024 18:22:41
Partial service disruption
INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
7/30/2024 17:23:31
Partial service disruption
INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
7/30/2024 15:02:59
Operational
ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
7/30/2024 14:25:29
Partial service disruption
INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
7/30/2024 13:47:31
Complete service disruption
INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
7/20/2024 06:32:43
Operational
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
7/20/2024 06:13:00
Complete service disruption
SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
7/17/2024 10:31:34
Operational
ISSUE RESOLVED: An issue preventing clients from submitting responses in our ChatOnce and FormOnce products was identified and has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
6/14/2024 12:17:10
Operational
ISSUE RESOLVED: The issue impacting the creation of bookings from being made through chatbots embedded with the 'Widget on load' option has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
6/13/2024 19:07:34
Partial service disruption
INCIDENT UPDATE: We are still actively working on a fix for the issue preventing bookings from being made through chatbots embedded with the 'Widget on load' option. We will provide further updates as soon as they become available.
6/13/2024 13:05:58
Partial service disruption
INCIDENT UPDATE: We are still experiencing an issue that prevents bookings from being made through chatbots embedded with the 'Widget on load' option. Our team is actively working on a fix and we will provide further updates as soon as they become available.
6/12/2024 21:33:24
Partial service disruption
INCIDENT UPDATE: We are still working on resolving the issue with bookings via the 'Widget on load' chatbot option. Please use the 'Dynamic reach out' option as a workaround for now. We will update you as soon as we have more information.
6/12/2024 15:17:22
Partial service disruption
INCIDENT UPDATE: We are still experiencing an issue with bookings created when interacting with a chatbot embedded through the 'Widget on load' option. To workaround the issue, we recommend using our ‘Dynamic reach out’ chatbot embed option instead of ‘Widget on load’. We are working to restore functionality and will post further updates as they become available.
6/12/2024 14:12:07
Partial service disruption
ISSUE DETECTED: We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option. We are working to restore functionality and will post further updates as they become available.