The issue affecting our Support Center (http://help.oncehub.com) has now been resolved.Our help articles are fully accessible again, and all services have returned to normal operation. If you continue to experience any issues accessing our Help Center, please reach out at support@oncehub.com
4/27/2026 15:09:00
Partial service disruption
ISSUE DETECTED: We’re currently experiencing an issue with one of our service providers, which is causing our Support Center (http://help.oncehub.com) to be inaccessible. As a result, help articles are unavailable at this time.This outage can be tracked with our host service, KnowledgeOwl, here: https://knowledgeowl.statuspage.io/. We will post further updates here as we get updates from KnowledgeOwl.
8/23/2025 04:35:00
Operational
ISSUE RESOLVED: The scheduled database maintenance by KnowledgeOwl (our host server) has been completed. Our website: http://help.oncehub.com is now back online. If you still face any issues accessing help articles, please contact us at support@oncehub.com
8/23/2025 03:21:00
Partial service disruption
INCIDENT REPORT: Our host server (KnowledgeOwl) is performing scheduled database maintenance on Friday, August 22, 2025, starting at 11 PM EDT for approx 1 hour. During this time, our website: http://help.oncehub.com will be inaccessible. We’ll post an update once it’s complete.