ISSUE RESOLVED: The issue that was preventing webhooks from triggering for some Users has been resolved. If you continue to experience any delays, please reach out to us at support@oncehub.com
8/27/2025 11:10:00
Partial service disruption
ISSUE DETECTED: We are aware of an issue that is preventing webhooks from triggering for some Users. We are investigating this and we will post further updates as they become available.
7/22/2025 14:10:00
Operational
INCIDENT RESOLVED: The issue causing Zaps to be triggered multiple times has been resolved. If you continue to experience any issues, please contact our support team at support@oncehub.com.
7/22/2025 13:05:00
Partial service disruption
INCIDENT UPDATE: Our developers have identified the root cause of the issue causing Zaps to be triggered multiple times and are working on deploying a fix. We will post further updates here as they become available.
7/22/2025 12:24:00
Partial service disruption
INCIDENT UPDATE: We're investigating an issue causing some Zaps to trigger excessively. As a potential workaround, disabling Two-way sync may resolve the issue in some cases. While this may help solve the problem, if it doesn’t or you don’t see the option, please reach out to us at support@oncehub.com.
7/22/2025 11:20:00
Partial service disruption
ISSUE DETECTED: We are aware of an intermittent issue causing some Zaps to trigger excessively. We are actively working with Zapier to identify and resolve the problem. We will provide updates as soon as possible.
6/16/2025 18:16:42
Operational
ISSUE RESOLVED: The multi-provider outage affecting Google, Zapier, and other services has been fully resolved. We have monitored the situation and confirmed that there has been no further impact of the outage after it was resolved. If you continue to experience any issues, please contact our support team at support@oncehub.com.
6/12/2025 21:37:46
Incident report
INCIDENT REPORT : At approximately 18:08 UTC, we began receiving reports of Google Meet issues. Further investigation revealed a broader outage, caused by simultaneous upstream issues with Cloudflare, Microsoft Azure, and AWS—that also impacted booking creation, image loading on Booking calendars, Zapier automations, and our status page updates.
During the incident:
Booking Creation: Attempts to schedule new meetings sometimes failed or returned errors.
Calendar Images: Booking calendar thumbnails did not render on customer-facing pages.
Zapier Automations: Workflows triggered by our Zapier integration experienced timeouts or errors.
Status Page: Real-time incident notifications were delayed.
Our team closely monitored the service provider status feeds and system logs throughout. The incident was resolved at 21:05 UTC and we can confirm that booking creation, calendar images, automations, and status page updates are now working normally.
If you continue to experience any issues, please contact us at support@oncehub.com.
6/12/2025 14:59:32
Partial service disruption
ISSUE UPDATE: We are still encountering an issue with detecting Microsoft Teams licenses, due to an error on Microsoft's end. Our development team is actively working on a potential solution, and we will provide further updates as they become available.
6/11/2025 15:02:19
Partial service disruption
ISSUE UPDATE: We are continuing to experience an issue with recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is still working on a possible solution. We will share further updates as they are available.
6/10/2025 15:03:58
Partial service disruption
ISSUE UPDATE: We're still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to work on a possible solution. We will share further updates as they are available.
6/9/2025 14:55:46
Partial service disruption
ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to work on a possible solution. We'll provide further updates as they are available.
6/9/2025 07:01:44
Partial service disruption
ISSUE UPDATE: We're still experiencing an issue where Microsoft Teams licenses may not be recognized due to a Microsoft-side error. Our development team is actively testing a possible solution. We will continue to provide further updates as they are available.
6/8/2025 22:07:22
Partial service disruption
ISSUE UPDATE: We're still experiencing an issue where Microsoft Teams licenses may not be recognized due to a Microsoft-side error. Our development team is actively testing a possible solution. We will continue to provide further updates as they are available.
6/8/2025 15:16:55
Partial service disruption
ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to test a fix to ensure its stability before deployment. We will provide further updates as they are available.
6/8/2025 08:00:40
Partial service disruption
ISSUE UPDATE: We're still working on a workaround for the Microsoft Teams license issue caused by an error on Microsoft’s side. Our team is actively testing a solution to ensure stability before release. We'll share further updates as they become available.
6/7/2025 23:43:12
Partial service disruption
ISSUE UPDATE: We're continuing to address the Microsoft Teams license recognition issue caused by an error on Microsoft’s side. Our development team is actively working on a stable workaround and we’ll share further updates as they become available.
6/7/2025 09:06:24
Partial service disruption
ISSUE UPDATE: The issue where Microsoft Teams licenses may not be recognized due to an error on Microsoft’s side is ongoing. Our development team is actively testing a potential workaround and we'll provide further updates as they become available.
6/7/2025 02:02:24
Partial service disruption
ISSUE UPDATE: We’re continuing to experience an issue where Microsoft Teams licenses may not be recognized due to an error on Microsoft’s side. Our development team is actively working on a stable workaround and we'll share further updates as they become available.
6/6/2025 19:03:47
Partial service disruption
ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses in some cases due to an error on Microsoft's side. Our development team is still testing a potential fix to ensure its stability before deployment. We appreciate your ongoing patience and will provide further updates as soon as they become available.
6/6/2025 11:15:12
Partial service disruption
ISSUE UPDATE: We’re actively working on a workaround for the issue where Microsoft Teams licenses aren’t being recognized, caused by an error on Microsoft’s side. Our development team is currently testing a potential solution to ensure it’s stable before rollout. We appreciate your continued patience and will share more updates as they become available.
6/5/2025 23:42:29
Partial service disruption
ISSUE UPDATE: We're continuing to work on a workaround for the issue where Microsoft Teams licenses are not being recognized due to an error on Microsoft’s end. Our development team is actively testing a solution to ensure stability before release. We appreciate your patience and will provide further updates as they become available.
6/5/2025 18:01:31
Partial service disruption
ISSUE UPDATE: Users who use our Microsoft Teams integration may experience an issue where their Teams license is not recognized due to an error on Microsoft’s side. Our development team is actively working on a workaround for this issue. We will provide further updates as they become available.
6/5/2025 08:58:15
Partial service disruption
ISSUE UPDATE: The Microsoft issue where Users could not connect or reconnect their Microsoft 365 calendar is now resolved. However, users who have connected their Microsoft 365 calendar with OnceHub may experience issues with Microsoft Teams not functioning correctly due to a known issue on Microsoft's end. Our development team is actively working on a workaround. We'll provide further updates as they become available.
6/5/2025 00:00:43
Partial service disruption
ISSUE UPDATE: We’re continuing to make good progress on the workaround for the issue affecting some Users when connecting or reconnecting their Microsoft 365 calendars. Our team is actively testing the solution to ensure it resolves the problem reliably. We’re aiming to release the fix shortly and will share another update as soon as it becomes available. Thank you for your continued patience — we really appreciate it!
6/4/2025 14:54:24
Partial service disruption
ISSUE UPDATE: We are making progress on the workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We hope to release it soon. We will provide more updates as they become available.
6/4/2025 07:43:40
Partial service disruption
ISSUE UPDATE: In continuation to our prevoius update, we are still working on implementing a workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We will share further updates as they become available.
6/3/2025 18:29:40
Partial service disruption
ISSUE UPDATE: We are still working on implementing a workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We will share further updates as they become available.
6/3/2025 11:28:48
Partial service disruption
ISSUE UPDATE: We have identified a possible workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We are working on implementing this workaround and will provide updates as they become available.
6/3/2025 04:28:33
Partial service disruption
ISSUE UPDATE: Our Development team is actively monitoring the issue preventing some Users from connecting or reconnecting to Microsoft 365 after reporting it to Microsoft. We will provide additional updates as soon as new information is available.
6/2/2025 19:40:52
Partial service disruption
ISSUE UPDATE: We are actively monitoring the issue preventing some users from connecting or reconnecting to Microsoft 365 after reporting it to Microsoft. We will provide additional updates as soon as new information is available.
6/2/2025 12:40:16
Partial service disruption
ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.
6/2/2025 08:40:02
Partial service disruption
ISSUE UPDATE: Our team continues to work closely with Microsoft to investigate the root cause of the issue preventing some users from connecting or reconnecting their Microsoft 365 calendars. We will provide additional updates as soon as new information becomes available.
6/2/2025 08:40:00
Partial service disruption
ISSUE UPDATE: Our team continues to work closely with Microsoft to investigate the root cause of the issue preventing some users from connecting or reconnecting their Microsoft 365 calendars. We will provide additional updates as soon as new information becomes available.
6/2/2025 03:30:12
Partial service disruption
ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.
6/1/2025 21:09:10
Partial service disruption
ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.
6/1/2025 15:54:55
Partial service disruption
ISSUE UPDATE: We are continuing to work with Microsoft to investigate and determine the root cause of the issue affecting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will share further updates as soon as they become available.
6/1/2025 11:37:30
Partial service disruption
ISSUE UPDATE: We are still working with Microsoft to investigate and identify the root cause of the issue preventing some Users from connecting and reconnecting their Microsoft 365 calendars. We'll post further updates as they become available.
5/31/2025 19:01:55
Partial service disruption
ISSUE UPDATE: We're continuing to work closely with Microsoft to resolve an issue on their side that's affecting some users' ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We'll share further updates as soon as they become available.
5/31/2025 15:00:21
Partial service disruption
ISSUE UPDATE: The Microsoft issue preventing some Users from connecting or reconnecting their Microsoft 365 calendar is ongoing. We're continuing to investigate this with Microsoft and will provide updates as they become available.
5/31/2025 10:51:57
Partial service disruption
ISSUE UPDATE: We're still working with Microsoft to resolve the issue affecting some users' ability to connect/reconnect their Microsoft 365 calendars to OnceHub. We appreciate your patience and we will share further updates as soon as they become available.
5/31/2025 06:30:28
Partial service disruption
ISSUE UPDATE: The Microsoft-side issue affecting some users' ability to connect or reconnect Microsoft 365 calendars to OnceHub is still ongoing. We're continuing to work closely with Microsoft and will share further updates as soon as they become available.
5/31/2025 00:32:57
Partial service disruption
ISSUE UPDATE: We're still actively working with Microsoft to resolve the ongoing issue on their end that’s affecting some user's ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We’ll continue to post updates as soon as more information becomes available.
5/30/2025 20:17:00
Partial service disruption
ISSUE UPDATE: We’re still working in close collaboration with Microsoft to resolve the ongoing issue on their end that is affecting some users’ ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We appreciate your patience and will share additional updates as soon as they are available.
5/30/2025 16:06:08
Partial service disruption
ISSUE UPDATE: We're continuing to work closely with Microsoft to resolve an issue on their side that's affecting some users' ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We'll share further updates as soon as they become available.
5/30/2025 11:48:24
Partial service disruption
ISSUE DETECTED: We've identified a Microsoft-side issue preventing some Users from connecting or reconnecting their Microsoft 365 calendar to OnceHub. In some cases, Users have worked around this issue by connecting via a private browser window. We're working with Microsoft to resolve this urgently.
5/23/2025 11:15:00
Operational
ISSUE RESOLVED: Zapier has resolved the issue affecting the Find/Search actions in the Editor. All Zaps are now working as expected, and you should be able to create new Zaps without any issues. If you continue to experience problems or need assistance, feel free to contact us at support@oncehub.com.
5/23/2025 11:00:51
Partial service disruption
ISSUE DETECTED: We’re currently seeing an issue where Zapier's Find/Search actions are not showing expected fields in the Editor, which may affect creating new Zaps. Existing Zaps continue to work but creating new Zaps may fail due to missing fields. We are actively monitoring the situation and will share updates as they become available. For real-time updates, please visit: https://status.zapier.com/
4/16/2025 21:49:55
Operational
ISSUE RESOLVED : The Zoom outage that was preventing meeting scheduling and Zoom connection in OnceHub has been resolved. Users can now schedule Zoom meetings and connect or reconnect their Zoom account without issue. If you encountered errors earlier, please reconnect Zoom in your OnceHub settings. If you continue to experience problems, don’t hesitate to contact us at support@oncehub.com.
4/16/2025 19:41:02
Partial service disruption
ISSUE DETECTED: Users have reported issues when trying to schedule Zoom meetings through OnceHub or trying to connect/reconnect Zoom. This is caused by an outage on Zoom's side, which they have posted about here: https://status.zoom.us/. We will post further updates as they become available. In the meantime, as our Zoom integration will not work as expected, we recommend using a static Zoom link or a different conferencing service.
4/4/2025 20:59:13
Operational
ISSUE RESOLVED: Our development team has fixed the issue with the legacy Salesforce integration for Booking Pages. Please remove any fields which were manually added as part of the previous workaround. Incase of any queries, please reach out to us at support@oncehub.com
4/4/2025 19:35:22
Partial service disruption
ISSUE UPDATE: Our developers have identified the root cause of the issue with our legacy Salesforce integration for Booking Pages and are working on a fix. Please do not make any of the previously suggested changes to the Salesforce mapping. We will post an update as soon as this fix is implemented.
4/4/2025 18:31:54
Partial service disruption
ISSUE DETECTED: Users who use our legacy Salesforce integration for Booking Pages may experience issues when scheduling meetings. To resolve this, Users will need to map the OnceHub 'Duration' field to the Salesforce 'Duration in Minutes' field on the Salesforce Event object and map the OnceHub 'Starting Date and Time in Owner's Time Zone' field to the Salesforce 'ActivityDateTime' field on the Salesforce Event object. Please reach out to us at support@oncehub.com if you need assistance with these steps.
For more information, please refer to this article: https://help.oncehub.com/help/mapping-scheduleonce-fields-to-non-mandatory-salesforce-fields
We are investigating to determine if any changes in OnceHub caused this issue. We will continue to provide updates as they become available.
3/19/2025 21:32:38
Operational
ISSUE RESOLVED : The issue causing delays in webhook processing has been resolved. Our team implemented the necessary fixes and monitored the system to ensure stability. Webhooks are now processing as expected. If you experience any further issues, please reach out to us at support@oncehub.com.
3/19/2025 18:44:38
Partial service disruption
ISSUE DETECTED: We have identified an issue where webhooks are not being processed immediately. Our team is actively working on resolving this. We will provide updates as they become available.
3/19/2025 16:41:09
Operational
ISSUE RESOLVED: We identified an issue where webhooks to Make.com were not being processed. We have resolved the issue and all pending webhooks have been processed. If you experience any further issues, please reach out to us at support@oncehub.com.
3/7/2025 19:12:26
Operational
ISSUE RESOLVED: The issue affecting webhooks to Make.com has been successfully resolved and all pending webhooks have now been processed. We appreciate your patience while we worked on this. If you experience any further issues, please reach out to us at support@oncehub.com.
3/7/2025 18:50:34
Partial service disruption
ISSUE DETECTED: We have received reports of webhooks to make.com not being triggered. We are looking into this issue to find the cause and implement a fix. We will post further updates as soon as possible. For any questions about this issue, please reach out to us at support@oncehub.com
2/16/2025 06:01:46
Operational
ISSUE RESOLVED: The Infusionsoft (Keap) connection issue in OnceHub has been fixed. Affected users in an error state have been reconnected from the backend and bookings should now work as expected. If you still any face issues, please contact us at support@oncehub.com.
2/16/2025 03:00:43
Partial service disruption
ISSUE UPDATE: We have raised a support ticket with Infusionsoft (Keap) and are actively working with their team to resolve the connection issue affecting OnceHub users. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We’ll share further updates as they become available.
2/15/2025 14:54:30
Partial service disruption
ISSUE UPDATE: We are working with Keap to determine the root cause of the Infusionsoft integration connection issue. As a workaround for Users previously connected, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.
2/15/2025 07:48:37
Partial service disruption
ISSUE UPDATE: We are investigating an issue preventing some users from connecting to Infusionsoft in OnceHub, which may also affect bookings through Infusionsoft-connected Booking pages. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.
2/15/2025 07:26:10
Partial service disruption
ISSUE DETECTED: We’re aware that some users are unable to establish new connections to the OnceHub Infusionsoft integration or that existing Users of this integration are unable to accept bookings. Our team is actively investigating this and we’ll provide updates as soon as we have more information. We appreciate your patience and understanding.
2/13/2025 08:07:29
Operational
ISSUE RESOLVED: The issue affecting webhooks to Make.com has been successfully resolved and all pending webhooks have now been triggered. We appreciate your patience while we worked on this. If you experience any further issues, please reach out to us at support@oncehub.com.
2/12/2025 21:39:54
Incident report
ISSUE DETECTED: We have received reports of webhooks to make.com not being triggered. We have restarted the relevant service to address the issue. Any pending webhooks should be triggered within a few hours. We will post an update as soon as all webhooks have been triggered. For any questions about this issue, please reach out to us at support@oncehub.com
11/25/2024 08:20:13
Operational
INCIDENT UPDATE: We wanted to inform you about a recent issue with the sign-in and sign-out process, which occurred between 2:48 AM EST and 3:03 AM EST. This issue has now been fully resolved.We apologize for any inconvenience caused and appreciate your understanding. If you experience any further issues or have any questions, please don’t hesitate to contact us at support@oncehub.com.
11/12/2024 05:15:17
Operational
ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported.
Thank you for your patience and understanding.
11/12/2024 05:01:30
Incident report
ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
10/5/2024 05:47:30
Operational
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
10/5/2024 04:58:43
Complete service disruption
SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
9/5/2024 21:55:01
Operational
ISSUE RESOLVED: The issue that caused delays in webhook events has been resolved, and all pending webhook events have now been processed. If you experience any further issues, please reach out to our support team at support@oncehub.com.
9/5/2024 17:12:11
Partial service disruption
ISSUE UPDATE: We are continuing to investigate the issue that caused webhook events to be delayed. All of the delayed webhook events should be processed within the next few hours. We will continue to post updates as they become available.
9/5/2024 15:13:50
Partial service disruption
ISSUE UPDATE: We’ve made a change to mitigate the issue with delayed webhook events. Future webhook events will not be delayed. We are currently working on fixing the root cause and processing the previously delayed webhooks. We will post further updates as they become available. Last Updated 7 September, 11:13 AM EST
9/5/2024 14:24:19
Partial service disruption
ISSUE UPDATE: We are continuing to investigate the issue that is causing some webhook events to be delayed. We will post further updates as they become available. Last Updated 7 September, 10:24 AM EST
9/5/2024 14:00:32
Incident report
ISSUE DETECTED: We have detected an issue that is causing some webhook events to be delayed. We are investigating and will post further updates as they become available.
7/26/2024 14:31:36
Operational
ISSUE RESOLVED: The issue impacting the Zapier contact lifecycle triggers and the CRM integration for routing forms and chatbots has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
Last updated 26th July, 10:30 AM EST
7/26/2024 14:09:50
Partial service disruption
ISSUE DETECTED: We've identified an issue that prevents the CRM integration for routing forms and chatbots and the Zapier contact lifecycle triggers from functioning correctly. We are working to restore functionality and will post further updates as they become available.
7/22/2024 13:43:47
Operational
ISSUE RESOLVED: The issue that was preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
Last updated: 22 July 2024 9:43 AM (EST)
7/22/2024 13:39:40
Partial service disruption
ISSUE UPDATE: We are still working on resolving the issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We will post further updates as they become available.
Last updated: 22 July 2024 9:38 AM (EST)
7/22/2024 12:48:19
Partial service disruption
ISSUE DETECTED: We are aware of an issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We are working to restore functionality and will post further updates as they become available.
7/20/2024 06:42:07
Operational
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
7/20/2024 06:11:47
Complete service disruption
SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
7/2/2024 12:04:44
Operational
INCIDENT RESOLVED: The issue impacting the Availability and Booking confirmation page on Booking pages connected to Office 365 is now resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
7/2/2024 11:44:17
Partial service disruption
ISSUE UPDATE: Booking pages connected to Office 365 are currently not loading the Availability and Booking confirmation page correctly. We are working to restore functionality and will post further updates as they become available.
7/2/2024 11:17:33
Incident report
ISSUE DETECTED: We are aware of an issue with the Availability on Booking pages connected to Office 365. We are working to restore functionality and will post further updates as they become available.
1/17/2024 09:38:56
Operational
ISSUE RESOLVED - iCLOUD CALENDARS: The issue that was causing us to read Free calendar events in iCloud as Busy during the booking process has now been resolved. If you are still seeing a "This time slot was just booked" error when trying to confirm a booking, please reach out to support@oncehub.com.