System Status - Calendars and integrations

Tracks issues affecting any third-party integrations.

Time	Status	Message
1 week, 2 days ago		ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding.
1 week, 2 days ago		ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
1 month, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
1 month, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
2 months, 2 weeks ago		ISSUE RESOLVED: The issue that caused delays in webhook events has been resolved, and all pending webhook events have now been processed. If you experience any further issues, please reach out to our support team at support@oncehub.com.
2 months, 2 weeks ago		ISSUE UPDATE: We are continuing to investigate the issue that caused webhook events to be delayed. All of the delayed webhook events should be processed within the next few hours. We will continue to post updates as they become available.
2 months, 2 weeks ago		ISSUE UPDATE: We’ve made a change to mitigate the issue with delayed webhook events. Future webhook events will not be delayed. We are currently working on fixing the root cause and processing the previously delayed webhooks. We will post further updates as they become available. Last Updated 7 September, 11:13 AM EST
2 months, 2 weeks ago		ISSUE UPDATE: We are continuing to investigate the issue that is causing some webhook events to be delayed. We will post further updates as they become available. Last Updated 7 September, 10:24 AM EST
2 months, 2 weeks ago		ISSUE DETECTED: We have detected an issue that is causing some webhook events to be delayed. We are investigating and will post further updates as they become available.
3 months, 3 weeks ago		ISSUE RESOLVED: The issue impacting the Zapier contact lifecycle triggers and the CRM integration for routing forms and chatbots has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com Last updated 26th July, 10:30 AM EST
3 months, 3 weeks ago		ISSUE DETECTED: We've identified an issue that prevents the CRM integration for routing forms and chatbots and the Zapier contact lifecycle triggers from functioning correctly. We are working to restore functionality and will post further updates as they become available.
4 months ago		ISSUE RESOLVED: The issue that was preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com Last updated: 22 July 2024 9:43 AM (EST)
4 months ago		ISSUE UPDATE: We are still working on resolving the issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We will post further updates as they become available. Last updated: 22 July 2024 9:38 AM (EST)
4 months ago		ISSUE DETECTED: We are aware of an issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We are working to restore functionality and will post further updates as they become available.
4 months ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
4 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
4 months, 3 weeks ago		INCIDENT RESOLVED: The issue impacting the Availability and Booking confirmation page on Booking pages connected to Office 365 is now resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
4 months, 3 weeks ago		ISSUE UPDATE: Booking pages connected to Office 365 are currently not loading the Availability and Booking confirmation page correctly. We are working to restore functionality and will post further updates as they become available.
4 months, 3 weeks ago		ISSUE DETECTED: We are aware of an issue with the Availability on Booking pages connected to Office 365. We are working to restore functionality and will post further updates as they become available.
10 months, 1 week ago		ISSUE RESOLVED - iCLOUD CALENDARS: The issue that was causing us to read Free calendar events in iCloud as Busy during the booking process has now been resolved. If you are still seeing a "This time slot was just booked" error when trying to confirm a booking, please reach out to support@oncehub.com.
10 months, 1 week ago		ISSUE DETECTED - iCLOUD CALENDARS: We have detected an issue that is causing us to read "Free" calendar events in iCloud as Busy during the booking process leading to a "This time slot was just booked" error when trying to confirm a booking. We are currently working on a resolution and will post updates here as they become available.
1 year, 1 month ago		SCHEDULED DOWNTIME COMPLETE: 02:00 AM US EST, Saturday, Oct 21st, 2023. The scheduled maintenance is now complete. The booking pages, bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
1 year, 1 month ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the booking pages, bots and forms will not be available. User side will continue to be available during this time but users may experience intermittent issues.
1 year, 5 months ago		INCIDENT RESOLVED: Microsoft has confirmed that the Office 365 service is stable. Users connected to Office 365 Calendar should not face any further issues with receiving bookings. Please reach out to us at support@oncehub.com should you observe any issues with receiving bookings
1 year, 5 months ago		Incident Update: Microsoft has announced that the health of the Office 365 service is in a stable state and they continue to closely monitor the situation. Users currently connected to Office 365 calendar should be able to accept bookings again with improved loading times. We will post further updates as they become available.
1 year, 5 months ago		INCIDENT UPDATE : Calendar connection issues with OnceHub due to Microsoft Office 365 outage are still ongoing. The Users connected to Office 365 might experience issues with accepting bookings and long time slot loading times. We will continue to post updates here as they become available. You can also track the progress here : https://twitter.com/MSFT365Status/status/1665814515198435329
1 year, 5 months ago		INCIDENT UPDATE : We are still experiencing the effects of an Microsoft Office 365 outage resulting in calendar connection issues with OnceHub. The Users connected to Office 365 might experience issues with accepting bookings and long time slot loading times. We will continue to post updates here as they become available. You can also track the progress here : https://twitter.com/MSFT365Status/status/1665814515198435329
1 year, 5 months ago		INCIDENT UPDATE: We are still observing the effects of an Microsoft Office 365 outage resulting in calendar connection issues with OnceHub. The Users connected to Office 365 may experience issues with accepting bookings and long time slot loading times. We will continue to post updates here as they become available
1 year, 5 months ago		INCIDENT DETECTED: We are observing the effects of an Microsoft Office 365 outage resulting in calendar connection issues with OnceHub. The Users connected to Office 365 may experience issues with accepting the bookings and long time slot loading times. We will post updates here as they become available.
1 year, 5 months ago		INCIDENT REPORTED: We have detected an outage at Microsoft which has resulted in errors for Users connected with Outlook calendar. This will result in calendar connection errors and may prevent customers from making bookings. You can track any progress on a fix on the Microsoft Status Page (https://portal.office.com/servicestatus).
1 year, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 7 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant.
1 year, 9 months ago		INCIDENT UPDATE: Due to a scheduled maintenance by Azure for MySQL and Postgres which started on Feb 8th, 2023 22:00 UTC, Users using PC connector for Outlook would have faced some issues with their calendar sync. This has been resolved now. Please reach out to support@oncehub.com if you have any questions or are still seeing unexpected behavior.
1 year, 11 months ago		INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 11 months ago		INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 11 months ago		INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
2 years ago		ISSUE RESOLUTION: Zoom has reported they've fixed this issue on their end, where some were seeing 500 server errors when trying to connect their Zoom account. If you're still not able to connect or have any questions, please reach out to support@oncehub.com and we'll assist.
2 years ago		ISSUE UPDATE: Zoom has reported an issue on their end causing the server connection issue: https://status.zoom.us/incidents/85v3fdhjw27y We are tracking this issue carefully and will update when there is more information or a resolution.
2 years ago		We are seeing some, but not all, Zoom users experiencing 500 server connection errors when trying to connect to Zoom. We are looking into this with highest urgency and will update when we have more information.
2 years ago		We've received confirmation from Zoom's developers that this issue is resolved on their end. Our testing has indicated the same. We are still in touch with them for further details on the changes they made that caused this. Please reach out to support@oncehub.com if you have any questions or are still seeing unexpected behavior.
2 years ago		ISSUE UPDATE: our developers have confirmed that the current issue with the Zoom integration is on Zoom's end and we are in contact with Zoom support for a resolution. OnceHub Users will notice the following behavior until the issue is resolved: unable to connect Zoom, Zoom becoming disconnected, a temporary connection issue on pages that use Zoom as the location, cancelled/rescheduled meetings in OnceHub may not be cancelled/rescheduled in Zoom. We recommend changing all booking pages to not use Zoom as the location or to use another video conferencing solution until this is resolved. We will post more updates as they become available
2 years ago		ISSUE CONFIRMED: Zoom is experiencing reported errors and this appears to be impacting OnceHub Users by preventing them from connecting Zoom to OnceHub. Some booking links that use Zoom as the location may not function during this time. We will provide updates on this issue as they become available. You may follow the status with Zoom here: https://downdetector.in/status/zoom/
2 years ago		We are aware of an issue with our Zoom integration that is impacting OnceHub accounts that use Zoom. We are still looking into the scope of the behavior and will report more soon.
2 years, 1 month ago		SCHEDULED MAINTENANCE COMPLETE: 2:00 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The ScheduleOnce Admin setup for Users is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 1 month ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the ScheduleOnce Admin side to be not available to Users. We will keep you posted here during the upgrade with live updates.
2 years, 1 month ago		ISSUE RESOLVED: We have received an update that the issue that was causing rescheduled bookings to not properly update the meeting time in Zoom is now resolved. If you are still experiencing any problems, please reach out to us at support@oncehub.com
2 years, 1 month ago		ISSUE REPORTED: We have detected an issue that is causing rescheduled bookings to not properly update the meeting time in Zoom. We will release a hotfix to resolve this behavior tomorrow.
2 years, 2 months ago		ISSUE RESOLVED: There was a temporary issue between 2:26 AM to 3:10 AM EST where in Users using PC Connector for Outook were unable to cancel/reschedule their bookings; however, this issue is now resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years, 2 months ago		ISSUE DETECTED: We have detected an issue with OnceHub Users not being able to cancel/reschedule the bookings using their Outlook calendars; however, it should work fine through their Activity stream or cancel/reschedule link. We're currently investigating this with the highest priority and will post further updates here.
2 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 5 months ago		SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available.
2 years, 5 months ago		SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable.
2 years, 9 months ago		ISSUE RESOLVED: we have resolved the issue that was negatively impacting the following features: O365 calendar 2-way sync, bookings placed on the chat bot, and ChatOnce webhooks. These features will now operate as expected.
2 years, 9 months ago		ISSUE DETECTED: we have detected an issue with one of our services that is affecting the 2-way sync between OnceHub and O365 calendar. Users who have Advanced calendar integrations enabled may experience double bookings. We are investigating this with the highest priority and will post updates here.
3 years ago		ISSUE RESOLVED: we resolved the behavior where some bookings were not completed when placed on booking pages that use Zoom for conferencing. If you are still experiencing this behavior, please feel free to reach out to us at support@oncehub.com.
3 years ago		ISSUE CONFIRMED: we have located the error that is causing bookings to sometimes fail on booking pages that use Zoom as the conferencing option. We are working on a solution and will post updates here.
3 years ago		ISSUE DETECTED: we have detected an issue where bookings will sometimes fail on booking pages that use Zoom as the conferencing option. We are investigating this issue with priority and will post updates here.
3 years ago		ISSUE RESOLVED: We resolved the behavior where some bookings have not completed when placed on Booking pages that uses Google Meet for conferencing. If you are still experiencing this behavior, please feel free to reach out to us at support@oncehub.com.
3 years ago		ISSUE UPDATE: We have applied a short term fix to resolve the behavior where some bookings don't complete when placed on Booking pages that use Google Meet for conferencing. We are working on a permanent solution and will post resolution updates here.
3 years ago		ISSUE DETECTED: We have detected a communication error when sending requests to Google Meet. This is causing some customer bookings to fail when trying to book on Booking pages configured to use Google Meet as the conferencing option. We are investigating this issue with priority and will post updates here.
3 years, 3 months ago		ISSUE RESOLVED: We have received an update that the Google calendar integration issue that is causing a delay between Google Calendar updates being reflected in ScheduleOnce has been resolved. If you are still experiencing this behavior, please feel free to reach out to us at support@oncehub.com.
3 years, 3 months ago		ISSUE UPDATE: We are continuing to investigate the Google Calendar integration issue that is causing a delay in Google Calendar updates being reflected in ScheduleOnce. We will continue to post updates regarding this issue here.
3 years, 3 months ago		ISSUE DETECTED: We have detected an issue with our Google Calendar integration that may delay updates made on Google Calendar from being reflected in ScheduleOnce. We are investigating this issue with priority and will post any updates here.
3 years, 5 months ago		ISSUE RESOLVED: We have deployed a fix for the issue preventing some Zaps from turning on and causing them to return a "null" value for new Zaps configured to be triggered by specific Booking status Events. This issue is now resolved and the Zapier integration should function as normal. If you are still experiencing this behavior, please reach out to us at support@oncehub.com.
3 years, 5 months ago		ISSUE UPDATE: We have determined that the issue preventing some Zaps from turning on and causing them to return a "null" value only affects new ZAPS and is specific to new ZAPS that have been configured to be triggered by specific booking status events such as scheduled, rescheduled, etc. Existing Zaps are unaffected and New Zaps should work as expected if the User selects the triggering event as 'All'. A resolution for this behavior will take some time to implement and we will continue to post updates as they become available.
3 years, 5 months ago		ISSUE RESOLVED: We have deployed a fix to the issue preventing Booking pages using Google Meet as the location from receiving bookings. This issue is now resolved and the Google Meet integration should function as normal. If you are still experiencing this behavior, please reach out to us at support@oncehub.com.
3 years, 5 months ago		ISSUE UPDATE: We have confirmed the cause of the issue preventing Booking pages using Google Meet as the location from receiving bookings. We are attempting to resolve it and will post further updates as they become available.
3 years, 5 months ago		ISSUE CONFIRMED: We are continuing to receive customer reports that Zaps between OnceHub and other integrations will not turn on and are returning a "null" value. We are still investigating this to determine the cause and will post updates as they become available.
3 years, 5 months ago		ISSUE REPORTED: We've received reports from Zapier support that Zaps between OnceHub and other integrations will not turn on and are returning a "null" value. We are investigating this and will post updates as they become available.
3 years, 5 months ago		ISSUE CONFIRMED: We've confirmed the issue where Booking pages using Google Meet as the location are unable to receive bookings. We are investigating with the highest priority and will post further updates as they become available. As a temporary workaround, we recommend disabling Google Meet as the location under Booking page settings >> Conferencing / Location settings.
3 years, 5 months ago		ISSUE REPORTED: We've received reports that Booking pages using Google Meet as the location are unable to receive bookings. We are currently investigating and will post further updates as they become available. As a temporary workaround, we recommend disabling Google Meet as the location under Booking page settings >> Conferencing / Location settings.
3 years, 8 months ago		ISSUE RESOLVED: The issue affecting some OnceHub User accounts have become disconnected from the User's Office 365 calendar has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
3 years, 8 months ago		ISSUE UPDATE: Microsoft has now resolved the issue that was causing OnceHub Users to be unable to connect to their Office 365 calendars. Some Users may continue to experience issues while they identify isolated residual cases. You can follow updates here: https://status.office365.com
3 years, 8 months ago		ISSUE UPDATE: Microsoft is still attempting to fix the update that has caused OnceHub Users to be unable to connect to their Office 365 calendars. They have deployed the update and are continuing the process of recovery. You can follow updates here: https://status.office365.com
3 years, 8 months ago		ISSUE UPDATE: Microsoft is still attempting to fix the issue we believe has caused OnceHub Users to be unable to remain connected to their Office 365 calendars. They have moved up their ETA for the resolution and you can follow updates here: https://status.office365.com/
3 years, 8 months ago		ISSUE UPDATE: Microsoft has identified the issue on their end that we believe has caused OnceHub Users to be unable to remain connected to their Office 365 calendar. Microsoft is attempting to address this by rolling back recent changes and believes a resolution may be available in 15 minutes. You may see updates here: https://status.office365.com/
3 years, 8 months ago		ISSUE CONFIRMED: We've confirmed that there is currently an issue causing OnceHub Users to become disconnected from their Office 365 calendar that is also preventing them from staying reconnected. Our developers believe this behavior is related to a current live incident that Microsoft has reported and we are working with them toward a resolution. You can read more about this on their status page here: https://status.office365.com/. We will continue to provide updates as we work toward a resolution.
3 years, 8 months ago		ISSUE REPORTED: We've received reports that some OnceHub User accounts have become disconnected from the User's Office 365 calendar and that the calendar will not reconnect. We are currently investigating and will post further updates.
3 years, 9 months ago		ISSUE RESOLVED: The issue affecting accounts connected to Google Calendar has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
3 years, 9 months ago		ISSUE UPDATE: Our developers believe they have identified the issue and are working towards a resolution. We will continue to provide updates as they become available.
3 years, 9 months ago		ISSUE CONFIRMED: We've confirmed that some OnceHub accounts integrated with Google Calendar are experiencing intermittent issues pulling updated availability from Google calendar and are investigating. If you believe you are affected, please reach out to support@oncehub.com for assistance.
3 years, 9 months ago		ISSUE REPORTED: We've received reports that some OnceHub accounts integrated with Google calendar are experiencing intermittent issues pulling updated availability from the Google calendar. We are currently investigating and will post further updates as relevant.
3 years, 9 months ago		ISSUE RESOLVED: The issue with calendar integrations not connecting to OnceHub has been fully resolved. Please contact support@oncehub.com if you experience any further difficulties.
3 years, 9 months ago		ISSUE UPDATE: The issue with calendar integrations not connecting to OnceHub appears to be resolved. We are continuing to monitor the situation and will post a resolution soon if no further issues are detected. If you are currently experiencing this issue, please reach out to Support at support@oncehub.com.
3 years, 9 months ago		ISSUE UPDATE: We have confirmed that the current calendar integration issue is affecting accounts connected to both Google calendar and Office 365 calendar. Some Users are currently unable to use these calendar connections and their related Booking pages are not receiving bookings. We are working to resolve this issue and will provide updates as they become available.
3 years, 9 months ago		ISSUE REPORTED: At 1:50 PM Eastern time we detected an issue where some integrated calendars are not properly connecting to OnceHub, which is preventing the related Booking pages from accepting bookings. We are investigating with the highest priority and will post more information as soon as it is available.
3 years, 11 months ago		INCIDENT RESOLVED: Earlier today, several Google systems including Google Calendar experienced downtime. This behavior has since been resolved. If you are still experiencing this behavior - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status
3 years, 11 months ago		INCIDENT DETECTED: At around 11:50 UTC several Google systems including Google Calendar experienced downtime. This prevented bookings from being created on Booking pages connected to Google Calendar. If you are still experiencing issues with this - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status
4 years ago		ISSUE RESOLVED: The issue affecting OnceHub application and website availability has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
4 years ago		ISSUE DETECTED: We are receiving reports that the OnceHub application, Booking page links, and website may be unavailable at the moment. Our development team is investigating as quickly as possible, and we will post any further updates here.
4 years, 1 month ago		ISSUE RESOLVED: Microsoft has determined the cause of the issue and are rolling out a solution. Users have reported being able to access Microsoft services once again, and we will continue to watch for further developments. To learn more, please see Microsoft's status page: https://status.office365.com/
4 years, 1 month ago		ISSUE DETECTED: We have received reports of Users being disconnected and unable to reconnect to their Office 365 Calendars and we are closely monitoring the situation for any changes. Microsoft has acknowledged that the matter is on their end and that they are actively working toward a resolution. For updates, please visit https://status.office365.com/
4 years, 1 month ago		ISSUE RESOLVED: The ScheduleOnce Infusionsoft integration is now working as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you encounter any issues after fully disconnecting and reconnecting the Infusionsoft integration for ScheduleOnce.
4 years, 1 month ago		ISSUE UPDATE: The Infusionsoft connection has now returned to normal operation for the vast majority of Users. Infusionsoft has advised that any Users still experiencing issues should fully disconnect and reconnect to the ScheduleOnce integration. We will continue to monitor through the evening.
4 years, 1 month ago		ISSUE UPDATE: The issues with the ScheduleOnce Infusionsoft integration have largely been resolved following the fix from Infusionsoft. However, we continue to receive scattered reports that some integration Users are still unable to re-establish the connection, or are experiencing temporary connection error messages at Booking page links. These examples have been passed along to Infusionsoft for further analysis, and we will continue to post updates here as needed. Please contact support@oncehub.com if you continue to experience issues with the Infusionsoft integration.
4 years, 1 month ago		ISSUE UPDATE: Infusionsoft's engineers appear to have resolved the issue. Users should now be able to accept bookings while Infusionsoft is connected and new connections to Infusionsoft should now be able to be created. We will continue to monitor throughout the morning to ensure that the issue is fully resolved. Please contact support@oncehub.com if you continue to experience any issues.
4 years, 1 month ago		ISSUE UPDATE: Infusionsoft engineers have identified the cause of the issue on their end and are currently working to fix it. We will continue to post updates here, as we receive them.
4 years, 1 month ago		ISSUE UPDATE: We continue to investigate this issue with highest priority. Any Users experiencing issues relating to Infusionsoft can be disconnected from the integration as a temporary solution.
4 years, 1 month ago		ISSUE DETECTED: We have received reports that Users are unable to establish new connections to the ScheduleOnce Infusionsoft integration, or that existing Users of this integration are unable to accept bookings. We are working with Infusionsoft support staff to troubleshoot, and will post any further updates as needed. Any Users experiencing issues can be disconnected from the integration as a temporary solution.
4 years, 2 months ago		ISSUE RESOLVED: Our developers have found and resolved the issue that was preventing webhooks from sending. Webhooks that failed earlier today should now begin sending as expected. Please reach out to support@oncehub.com if you continue to encounter any issues.
4 years, 2 months ago		ISSUE DETECTED: We have detected an issue that may be preventing some webhooks from delivering data to their configured endpoints. We are investigating this behavior with highest priority and will continue to post updates here as needed.
4 years, 5 months ago		ISSUE RESOLVED: ScheduleOnce PC Connector for Outlook sync has returned to normal speed. Please restart the PC Connector for Outlook sync application or contact support@oncehub.com if you continue to experience any calendar sync delays or availability discrepancies.
4 years, 5 months ago		ISSUE DETECTED: An issue was detected shortly after 3:00 PM EST that may cause temporary calendar sync slowdown for users of the ScheduleOnce PC Connector for Outlook. Our development team is looking into this with highest priority, and we will provide further updates as soon as possible. Please contact support@oncehub.com for assistance if you experience the behavior above.
4 years, 5 months ago		ISSUE RESOLVED: Apple has resolved the iCloud calendar integration issue that caused some OnceHub User's iCloud calendars to become disconnected. Users should now be able to re-connect their iCloud Calendars to ScheduleOnce as normal. We will continue to monitor the status of this integration and keep you updated here.
4 years, 5 months ago		ISSUE Detected: We detected an issue around 7:55pm EDT where some OnceHub Users integrated with iCloud calendar experienced their iCloud calendar being disconnected and were unable to reconnect it. We have determined that this behavior is caused by an issue with iCloud services that Apple is attempting to resolve. You can follow the status of this incident on iClouds Status Page here: https://www.apple.com/support/systemstatus/. For recommendations on how to receive bookings until iCloud resolves this issue, please reach out to us here: https://www.oncehub.com/contactus
4 years, 6 months ago		ZAPIER MAINTENANCE COMPLETED: Zapier has completed their maintenance period and is fully online again. Zaps have completed processing new data from during the maintenance period, and new tasks are processing normally. You can find more information on Zapier's Status page: https://status.zapier.com/#incidents-list
4 years, 6 months ago		ZAPIER MAINTENANCE PLANNED: All Zapier and Zapier.com services will be unavailable for up to 60 minutes starting at 12 AM EDT on Sunday May 17, 2020. OnceHub Users who are integrated with Zapier will experience a delay in all triggered Zaps. These will be processed once the maintenance is complete. You can find more information on Zapier's website here: https://zapier.com/blog/updates/2291/planned-zapier-maintenance-may-16-2020
4 years, 6 months ago		ISSUE RESOLVED: The issue where Users integrated with the PC connector for Outlook were unable able to accept bookings has been resolved. This issue lasted approximately 90 minutes. Calendars have been reconnected and no further action is needed by Users. Please contact support@oncehub.com if you continue to experience any unexpected behavior.
4 years, 6 months ago		ISSUE DETECTED: At around 4:30pm US Eastern we detected an issue where Users integrated with the PC connector for Outlook will not be able to accept bookings. We are investigating the cause with the highest possible priority and will provide further updates as soon as possible.
4 years, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, April 25, 2020, 1:45 AM US Eastern. Our backend improvements have been completed. Normal service may be intermittent for up to five hours.
4 years, 7 months ago		SCHEDULED MAINTENANCE STARTING: Saturday, April 25, 2020, 12:30 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
4 years, 7 months ago		SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, April 25th, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 7 months ago		ISSUE RESOLVED: Our developers have deployed an update for the issue where Group sessions could not be booked after the first attendee on Booking pages with Zoom enabled. Group sessions may now be created on Booking pages with Zoom as expected. Please contact support@oncehub.com if you continue to experience any unexpected behavior.
4 years, 7 months ago		ISSUE DETECTED: We have detected an issue with Zoom that is preventing customers from scheduling Group sessions after the first attendee has scheduled. Customers will see an "Unable to complete booking" error message when attempting to book. We are investigating this matter with highest priority. Please email support@oncehub.com for instructions on how to workaround this issue.
4 years, 8 months ago		ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 8 months ago		ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours.
4 years, 9 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 9 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 9 months ago		SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter
4 years, 9 months ago		SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 11 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:08 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application
4 years, 11 months ago		SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter.
4 years, 11 months ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
5 years ago		SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years ago		SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
5 years, 1 month ago		SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 1 month ago		SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years, 1 month ago		ISSUE RESOLVED: Users that reported earlier issues related to their Office 365 OAuth connections are no longer experiencing errors. The current indication is that this was due to a temporary Microsoft service interruption. We will continue to monitor this and provide any other information as needed.
5 years, 1 month ago		ISSUE DETECTED: We have detected an issue preventing some Customers from booking meetings with Users connected to the Office 365 Calendar integration via OAuth, and preventing Users from being able to disconnect or configure their Office Calendars within OnceHub. We are investigating with the highest priority possible and will provide further updates as soon as possible.
5 years, 1 month ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 2 months ago		ISSUE RESOLVED: Apple has resolved the iCloud calendar integration issue that prevented some Users from connecting to iCloud. Users should now be able to connect iCloud Calendars to ScheduleOnce as normal. We will continue to monitor the status of this integration.
5 years, 2 months ago		ISSUE UPDATE: Our developers have determined that this behavior is caused by an issue in iCloud. Once iCloud has resolved this behavior, Users should be able to connect iCloud Calendars to ScheduleOnce as normal. In the meantime, we recommend connecting another calendar or working without a connected calendar and using our Booking with approval feature (https://help.oncehub.com/help/automatic-booking-or-booking-with-approval). We will continue to post updates here.
5 years, 2 months ago		ISSUE DETECTED: We have detected an issue preventing some Users from connecting to iCloud. Already connected Users are unaffected. We are investigating with the highest priority possible and will provide further updates as needed.
5 years, 2 months ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
5 years, 2 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 2 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
5 years, 2 months ago		SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years, 2 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 3 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
5 years, 3 months ago		SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
5 years, 3 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 4 months ago		ISSUE RESOLVED: Our development team has deployed a fix to address the changes made by Microsoft. New connections and reconnections to Office 365 via OAuth 2.0 should continue to function as expected.
5 years, 4 months ago		ISSUE DETECTED: July 22, 5:00 AM US Eastern time - New connections and reconnects to Office365 via OAuth are not connecting due to changes made by Microsoft. Existing connections are functioning properly. We are working on this issue as our highest priority. It is recommended to disconnect from the Office 365 OAuth connection and use the Office 365 EWS connection, as described here: https://help.oncehub.com/help/connecting-to-office-365-calendar-with-ews
5 years, 4 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 4 months ago		SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
5 years, 4 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 5 months ago		Google has posted that all Calendar services have returned to normal at https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc21ebe3962430b2e4ae2b52e3dde98f. We see that existing Google Calendar connections are functioning as expected inside OnceHub as well, and Booking pages no longer display the "No times available" message. Users trying to establish a connection to Google Calendar for the first time should also be able to connect now.
5 years, 5 months ago		We have been notified that Google Calendar is currently experiencing an issue on their end. As such, OnceHub Users with a Google Calendar connected will likely experience a "No times available" message at Booking page links until Google is able to resolve the issue, and any new connection attempts may fail. You can read more about this at https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc21ebe3962430b2e4ae2b52e3dde98f. We will update here as needed.
5 years, 5 months ago		ISSUE RESOLVED: Our development team has deployed a fix which we believe should resolve the issue with reconnecting to Exchange and Office 365 via EWS. We are continuing to monitor this issue closely and will post any further updates as they come in.
5 years, 5 months ago		ISSUE UPDATE: We are testing a possible fix for the issue preventing certain Users from reconnecting to Exchange or Office 365 using EWS with highest priority. We will continue to post updates here as testing progresses. In the meantime, we recommend the following steps: 1. Make sure that the calendar account has not been locked due to unsuccessful authentication attempts 2. Attempt reconnection in a few hours 3. Make sure to include the EWS URL when attempting to connect the calendar 4. Create and use an app-specific password when attempting to connect
5 years, 5 months ago		ISSUE UPDATE: We are continuing to investigate the issue causing some Users to be unable to reconnect to Exchange or Office 365 via EWS calendar integrations after a password change. Development and testing are currently in progress with the highest urgency. Further updates will be posted as needed. In the meantime, we recommend customers try the following: 1. Check that the Office 365 or Exchange account is not locked out due to unsuccessful authentication attempts 2. Try to reconnect after waiting a few hours 3. Provide full EWS URL when attempting to connect to the calendar 4. Connect to the integration using an app-specific password
5 years, 5 months ago		ISSUE UPDATE: We are still looking into reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We will continue to update you on this issue as we gain further insight.
5 years, 5 months ago		ISSUE DETECTED: We have received reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We are investigating with the highest priority possible, and will provide further updates as needed.
5 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours.
5 years, 5 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize for any inconvenience and assure you that OnceHub will be up and running soon and better than ever!
5 years, 5 months ago		SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 5 months ago		SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1.
5 years, 5 months ago		SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 7 months ago		ISSUE RESOLVED: The issue ScheduleOnce experienced is fully resolved. Outlook calendar integration is now connecting and syncing as normal. Please reach out if you have any questions: support@oncehub.com
5 years, 7 months ago		ISSUE DETECTED: We have detected an issue with Microsoft Azure, which is affecting our Outlook calendar integration. This means that, temporarily our Outlook calendar integration is down and will not be able to sync with your PC connector. We are investigating further to understand how to address this, and we have reached out to Microsoft to learn more about what they are doing to address the bug on their end. We will keep you posted as soon as all is resolved.
5 years, 8 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, March 2, 2018, 3:20 AM US Eastern. The scheduled downtime for the OnceHub release is now complete. Service may be intermittent for up to 5 hours.
5 years, 8 months ago		SCHEDULED DOWNTIME STARTING: 12:14 AM US Eastern, Saturday, March 2, 2019. We are starting the release for ScheduleOnce 9.0 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter.
5 years, 8 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.0 of ScheduleOnce this weekend, on March 2, 2019. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 10 months ago		ISSUE RESOLVED: We believe the issue detected on Zoom's end has been resolved. The ScheduleOnce integration seems to be functioning as expected and Booking pages utilizing Zoom should not be timing out. Please reach out to us at support@scheduleonce.com if you see anything unexpected; we are also monitoring the issue closely on our end. You can find more information on the Zoom status page:https://status.zoom.us/incidents/7mcj28xfdhh1
5 years, 10 months ago		ISSUE DETECTED: We have detected an issue with Zoom originating on Zoom's end. Users are currently unable to integrate Zoom with ScheduleOnce. Any Booking pages utilizing the Zoom integration may time out when attempting to make a booking and this may also disconnect them from the integration.. You can check the status of Zoom by going to https://status.zoom.us/incidents/7mcj28xfdhh1. We will update as soon as we have more information.
5 years, 11 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, December 22, 2018, 2:08 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.95 release is now complete. Service may be intermittent for up to 5 hours.
5 years, 11 months ago		SCHEDULED DOWNTIME STARTING: 12:06 AM US Eastern, Saturday, December 22, 2018. We are starting the release for ScheduleOnce 8.95 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter.
5 years, 11 months ago		SCHEDULED DOWNTIME: We are releasing version 8.9.5 of ScheduleOnce this weekend, on December 22, 2018. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 11 months ago		ISSUE RESOLVED: The issue ScheduleOnce experienced is finally fully resolved. Loading times in the ScheduleOnce Customer and User app are now back to normal. Please reach out if you have any questions: support@scheduleonce.com
5 years, 11 months ago		ISSUE DETECTED: The Azure database where ScheduleOnce is hosted is experiencing issues similar to what we experienced from them yesterday. This may cause slow loading times within the ScheduleOnce User and Customer app. Once Azure addresses these issues the User and Customer app loading times should return to normal. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have broken their SLA with us. Please be in touch if you have any questions: support@scheduleonce.com
6 years ago		ISSUE RESOLVED: This morning, we deployed an update that resolved the issue and we have been watching for stability since then. We are seeing that all behavior is now working as expected for iCloud users, with the exception of the calendar invite, which their iCloud Calendar will not send at the moment. All ScheduleOnce notifications will be sent as expected. This overall issue seems to have been caused by an impromptu change on the iCloud side, which caused the need for us to accommodate after the fact. We appreciate your patience as we addressed this change from Apple. Please reach out to support@scheduleonce.com with any questions.
6 years, 1 month ago		ISSUE DETECTED: We are seeing stability issues with the iCloud integration and Users with integrated iCloud calendars may not be able to receive bookings. Our developers are investigating possible causes, whether on Apple's end or ours. We are in communication with Apple and will update as soon as we have more information.
6 years, 1 month ago		ISSUE RESOLVED: The PC connector integration has been active for the last 45 minutes and we have been monitoring it to ensure stability. All syncing and bookings should function as expected. We appreciate your patience while this was resolved. If you have questions or see anything unexpected, please reach out to support@scheduleonce.com for assistance.
6 years, 1 month ago		ISSUE UPDATE: Our developers are reporting that the data migration for the PC connector will be another 1-2 hours. This means that customers using the PC connector for Outlook will not be able to sync or receive bookings during that time. We apologize for this unexpected delay and want to ensure you we are focusing on this issue as highest priority to resolve. We will post again once the migration is complete.
6 years, 1 month ago		ISSUE UPDATE: We are seeing a delay in the PC connector's data migration after the release. We expect this may take up to another two hours before syncing and booking are available to customers using the PC connector. We apologize for any inconvenience this may cause and will let you know as soon as we have an update.
6 years, 1 month ago		DOWNTIME COMPLETE: Our scheduled downtime for releasing ScheduleOnce 8.9 is complete. Service may be intermittent for up to five hours. Please note that the database is still indexing from the release; it will take a few hours for new feature functionality to appear in the stream. Customers using the Outlook PC connector will still be able to access the admin area but will not be able to sync or receive bookings for approximately the next 90 minutes. We will update on the PC connector status once we have more information. Customers can reach out to support@scheduleonce.com with any questions.
6 years, 1 month ago		SCHEDULED DOWNTIME STARTING: 12:04AM US Eastern, Saturday, October 20, 2018. We are starting the release for ScheduleOnce 8.9 now. Downtime is expected to last up to 120 minutes with intermittent service for five hours thereafter. We will post more information here as soon as we have an update.
6 years, 1 month ago		SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.9 this Saturday, October 20, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 120 minutes with up to 5 hours intermittent service thereafter.
6 years, 3 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, August, 11, 2018, 1:40 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.8 release is now complete. Service may be intermittent for up to 5 hours.
6 years, 3 months ago		SCHEDULED DOWNTIME STARTING: 12:00AM US Eastern, Saturday, August 11, 2018. We are starting scheduled maintenance now to release ScheduleOnce 8.8. Downtime is expected to last up to 90 minutes. We will post more information here as soon as we have an update.
6 years, 3 months ago		SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.8 this Saturday, August 11, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 90 minutes with up to 5 hours intermittent service thereafter.
6 years, 3 months ago		SCHEDULED DOWNTIME COMPLETE: 2:11 AM US Eastern, Saturday, July 28. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
6 years, 3 months ago		SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 27, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to 140 minutes. We will post more information here as soon as we have an update.
6 years, 3 months ago		SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 28. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to 140 minutes.
6 years, 4 months ago		SCHEDULED DOWNTIME COMPLETE: 2:04 AM US Eastern, Saturday, July 7. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
6 years, 4 months ago		SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 7, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to two hours. We will post more information here as soon as we have an update.
6 years, 4 months ago		SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 7. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to two hours.
6 years, 4 months ago		DOWNTIME COMPLETE: Sunday, 1 July, 2018: 6:44AM US Eastern: Our hardware is upgraded and the downtime is complete. Thank you for your patience as we improve performance.
6 years, 4 months ago		DOWNTIME: Sunday, 1 July, 2018: 6:43AM US Eastern: We are going to have about a minute of downtime in order to upgrade hardware and improve performance. You may experience brief connection issues of a few seconds. We will keep you posted.
6 years, 4 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, June 30, 2018, 2:01 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.7 release is now complete. Service may be intermittent for up to 5 hours.
6 years, 4 months ago		SCHEDULED DOWNTIME STARTING: 12:04AM Eastern US, Saturday, June 30. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated to be two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 4 months ago		SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.7 this Saturday, June 30, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 2 hours with up to 5 hours intermittent service thereafter.
6 years, 6 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, May 12, 2018, 1:53AM Eastern US. Scheduled downtime for ScheduleOnce 8.6 release is complete. Service may be intermittent for the next five hours. Learn more about the newest release: https://blog.scheduleonce.com/2018/05/scheduleonce-8-6-is-live-offer-a-localized-scheduling-experience/
6 years, 6 months ago		SCHEDULED DOWNTIME STARTING: 12:00AM Eastern US, Saturday, April 12. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 6 months ago		SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.6 this weekend. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time, May 12. We expect downtime of up to two hours and service may be intermittent up to five hours thereafter.
6 years, 7 months ago		ISSUE RESOLVED: The issue with Zapier triggers not being picked up from ScheduleOnce to Zapier has been resolved and all should be working as expected. The triggers that should have been picked up by Zapier during the affected window have all been saved and will be gradually released, in order to ensure stability. We expect all saved triggers to be completely updated by morning tomorrow (USA time).
6 years, 7 months ago		ISSUE DETECTED: Zapier triggers are currently not being picked up from ScheduleOnce to Zapier. Our developers are investigating possible causes, whether on Zapier's end or ours. We are in communication with Zapier and will update as soon as we have more information.
6 years, 8 months ago		SCHEDULED DOWNTIME COMPLETE: 2:40 AM Eastern US, March 24. ScheduleOnce 8.5 is now live. Thanks for your patience during the update. Service may be intermittent for up to 5 hours. Please contact us at support@scheduleonce.com with any questions.
6 years, 8 months ago		SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, March 24. We are starting the release now for ScheduleOnce 8.5. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 8 months ago		SCHEDULED DOWNTIME: This weekend, we are releasing ScheduleOnce 8.5 with native Zoom integration. Downtime is estimated at two hours, starting 12AM Eastern US, Saturday, March 24 (midnight between Friday and Saturday). After the downtime is complete, service may be intermittent up to five hours thereafter. See more about the ScheduleOnce 8.5 release here: https://blog.scheduleonce.com/2018/03/scheduleonce-8-5-is-coming-native-zoom-integration/
6 years, 8 months ago		ISSUE RESOLVED: The issue with the Salesforce integration is resolved. It appears to be due to a network issue with either Azure or the Salesforce API that they have now addressed.
6 years, 8 months ago		ISSUE DETECTED: We are seeing a timeout for the Salesforce integration, which is causing Booking pages integrated with Salesforce to currently not allow bookings. We are evaluating the cause of this, whether on our side or Salesforce's, with highest priority.
6 years, 9 months ago		SCHEDULED DOWNTIME COMPLETE: 12:40AM Eastern US, Saturday, February 24, 2018. Our scheduled downtime has been completed. Thank you for your patience during the update.
6 years, 9 months ago		SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, February 23. We are starting our scheduled downtime for our patch. Downtime is expected to last up to 45.
6 years, 9 months ago		SCHEDULED DOWNTIME UPDATE: The timing for our patch tomorrow has updated to 12AM Eastern US, Saturday, February 24 (midnight between Friday and Saturday). Downtime will be up to 45 minutes.
6 years, 9 months ago		SCHEDULED DOWNTIME: We will be releasing a patch this Saturday, February 24, at 1AM Eastern US. Downtime will be up to 45 minutes.
6 years, 9 months ago		SCHEDULED DOWNTIME COMPLETE: 1:30AM Eastern US, Saturday, February 17, 2018. Our scheduled downtime has been completed. Service may be intermittent up to five hours from now. Thanks for your patience during the update. We're happy to share ScheduleOnce 8.4 with you!
6 years, 9 months ago		SCHEDULED DOWNTIME STARTING: 12:10AM Eastern US, Saturday, February 17. We are starting our scheduled downtime to release ScheduleOnce 8.4. Downtime is expected to last approximately 90 minutes with intermittent service for up to five hours thereafter.
6 years, 9 months ago		SCHEDULED DOWNTIME: Our latest release will be deployed this weekend on Saturday, February 17, 2018 at 12AM Eastern time (midnight between Friday and Saturday). Downtime will be approximately 90 minutes and there will be intermittent service up to five hours thereafter.
6 years, 9 months ago		ISSUE RESOLVED: Our developers have confirmed the issue with the PC connector for Outlook should be resolved. Thank you for your patience as we addressed this hardware issue.
6 years, 9 months ago		ISSUE UPDATE: Our developers have switched the server for our PC connector database and downtime has completed. They are investigating further to confirm the current status after switching servers. We will keep you updated as soon as we have full confirmation of the status.
6 years, 9 months ago		ISSUE DETECTED: Our developers are investigating an issue with the PC connector, which has the following behavior: for some, an error message incorrectly stating the connector is not connected to the internet; for others, slow loading times for available time slots on the customer end, slow loading for booking appointments, occasional time-outs when booking appointments, and slow loading on user end in some sections connected to the calendar. This was caused by a hardware issue on the server. We are about to switch the PC connector database to a different server and there will be downtime of up to 20 minutes. We will keep you updated.
6 years, 9 months ago		ISSUE DETECTED: We are seeing issues for some related to the PC Connector for Outlook. Users may see an error message incorrectly stating they are not connected to the internet. Others are experiencing delays in syncing. Our developers have determined the issue is isolated to the database related to the PC connector. We are investigating this matter with highest priority and should have an update for you soon.
6 years, 9 months ago		ISSUE RESOLVED: GoToMeeting has resolved their issue and now all should be working as expected. You can see more details on the matter through their status page: http://status-goto-developer.logmeininc.com/incidents/9s37tmj1b7q4
6 years, 9 months ago		ISSUE UPDATE: We have received confirmation that the issue is a (500) Internal Server Error on GoToMeeting's side of the API, which is being experienced globally by applications integrated with GoToMeeting. We will keep you updated as soon as we have more information.
6 years, 9 months ago		ISSUE DETECTED: We are seeing a temporary connection error for Booking pages integrated with GoToMeeting. Our developers have investigated the issue and seen errors coming from the GoToMeeting end. We believe there is an error on their side and have contacted them. We will continue to investigate and keep you updated.
6 years, 10 months ago		SCHEDULED DOWNTIME COMPLETE: 1:40 AM Eastern US. ScheduleOnce 8.3 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. Contact us with any questions at support@scheduleonce.com.
6 years, 10 months ago		SCHEDULED DOWNTIME STARTING: Saturday, January 6, 12:40 Eastern. We are starting the release now. Downtime is expected to last up to 2 hours. Service may be intermittent up to five hours thereafter. We'll keep you posted.
6 years, 10 months ago		As a reminder, in order to release version 8.3, ScheduleOnce has scheduled downtime this Saturday, January 6 at 12:00AM (midnight between Friday and Saturday). Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Check back here for updates during and after the update.
6 years, 10 months ago		SCHEDULED DOWNTIME: As a reminder, ScheduleOnce has scheduled downtime as we release version 8.3 this Saturday, January 6 at 12:00 AM (midnight between Friday and Saturday) Eastern US. Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Please check back here for updates during and after the update.
6 years, 10 months ago		ISSUE RESOLVED: Microsoft's maintenance of the Azure machines housing our PC connector for Outlook database is finished with updating. If you are not seeing an Outlook event blocking your ScheduleOnce availability, please prompt a sync by clicking CTRL+Shift+U, selecting Reread Outlook, and pressing OK. If you are still seeing issues after this, please email support@scheduleonce.com with details. Thanks for your patience as Microsoft keeps our hosted machines safe.
6 years, 10 months ago		ISSUE DETECTED: Microsoft is performing emergency maintenance on hosted Azure machines, which is affecting our PC connector for Outlook database. This means that temporarily, the sync for our PC connector is down and any manual events created in your Outlook calendar during the affected window will not sync until another change is made in your calendar to prompt the sync again. This went down for a few minutes already and came back, and we expect it to happen once more on a different Azure machine for a few more minutes. We will keep you posted as soon as all is resolved. Microsoft's emergency update is to address this urgent vulnerability to all Intel CPUs, in order to keep our hosted machines safe: https://hothardware.com/news/intel-cpu-bug-kernel-memory-isolation-linux-windows-macos
6 years, 10 months ago		SCHEDULED DOWNTIME: This Saturday at midnight (between Friday and Saturday) Eastern US time, we have scheduled downtime to release ScheduleOnce 8.3, our latest update. Downtime is expected for up to two hours and service may be intermittent up to five hours after downtime is finished.
6 years, 10 months ago		ISSUE RESOLVED: 1 January, 2018, 9:40AM US Eastern. The issue with the PC connector should be resolved. Although the majority will see no unexpected behavior, as everything updated during the window has re-synced, it is possible, depending on Outlook environment, that a small amount of users who created manual events in Outlook within the last few hours before the fix will not see them synced back to ScheduleOnce as busy. If this is relevant, please go to your PC connector for Outlook and access CTRL+Shift+U. Select to Reread Outlook and press Ok. Wait for the prompted sync and please evaluate. If you are still seeing unexpected behavior, please email support@scheduleonce.com for assistance.
6 years, 10 months ago		ISSUE DETECTED: Monday, 1 January, 6:45AM US Eastern. We are seeing an issue with the PC connector for Outlook, due to an infrastructure update. Bookings are still created but the sync between ScheduleOnce and Outlook may not prompt a booking to be created yet within Outlook, and manual bookings made in Outlook may not yet update in ScheduleOnce. Our developers are working on a resolution and we are hopeful all can be addressed very soon.
6 years, 11 months ago		ISSUE RESOLVED: The issue experienced by some Users with their Exchange cache should now be resolved and availability should be accurately reflected. If there are any further questions regarding this issue please write to support@scheduleonce.com
6 years, 11 months ago		ISSUE RESOLVED: The issue experienced by some Users with their Exchange cache should now be resolved and availability should be accurately reflected. If there are any further questions regarding this issue please write to support@scheduleonce.com
6 years, 11 months ago		ISSUE DETECTED: Some Users connected to Exchange Calendars are experiencing discrepancies between the synced calendar and the available timeslots displayed on their Booking Pages. This is due to a backlog in their calendar cache, which is a mechanism used to prevent double bookings. Customers who select times that seem available but should not be, will be shown a message that "This time is no longer available" when attempting to complete their booking. If the time is genuinely available, the booking will be completed. We apologize for the inconvenience this may cause and plan to have a solution deployed in the morning hours, tomorrow, November 30. If you have any questions, please contact us at support@scheduleonce.com or continue to check http://status.scheduleonce.com/services/calendars-and-integrations for updates on this issue.
6 years, 12 months ago		SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
6 years, 12 months ago		SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
6 years, 12 months ago		SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
7 years ago		SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
7 years ago		SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
7 years ago		SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
7 years, 1 month ago		A note to iCloud users: We are seeing some users connected to iCloud experience repeated disconnections. The majority of iCloud users remain connected and are unaffected by this. On our end, we have not changed anything and are not seeing any errors in our logs, though we do see an authentication error from iCloud. We will continue looking into the cause of this and will update when we have more information.
7 years, 2 months ago		ISSUE RESOLVED: ScheduleOnce accounts connected to Office 365 prior to the release are now reconnected. Users who have reconnected their calendar since the time of the release will need to reconnect the calendar by logging in to their ScheduleOnce account.
7 years, 2 months ago		SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. We have also noticed a potential issue with Office 365 calendars becoming disconnected following the downtime. Please make sure to log into your account, reconnect your Office 365 calendar, and check the Associated calendars section of your Booking pages. For more on this, you can read this article: http://help.scheduleonce.com/customer/en/portal/articles/665566-booking-page-associated-calendars. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years, 2 months ago		SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years, 2 months ago		SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
7 years, 3 months ago		ISSUE RESOLVED: The issue is resolved and Booking pages should now be completely operational. If you see any unexpected behavior, please contact support@scheduleonce.com
7 years, 3 months ago		ISSUE UPDATE: All Booking pages are currently not able to complete bookings and showing that no times are available. We are working on this with highest priority and will continue to update you.
7 years, 3 months ago		ISSUE DETECTED: Accounts integrated with Google Calendars (not including G Suite connections through the Google Marketplace) are currently experiencing an issue with bookings going through. After a customer submits their data, they see an error that no times are currently available. We are investigating this with highest urgency so we can understand whether Google changed anything on their end today or if anything else might have caused it. We will update as soon as we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.
7 years, 4 months ago		ISSUE RESOLVED: The issue with slowness in the user interface for accounts connected to iCloud Calendar is resolved. Please reach out to support@scheduleonce.com if you see any unexpected behavior. We will be monitoring the system closely to ensure stability.
7 years, 4 months ago		ISSUE DETECTED: Some iCloud users are seeing slow performance in their admin user interface. We are working on this issue and aiming to have it resolved by Saturday morning (US time). The customer side is not affected.
7 years, 4 months ago		ISSUE RESOLVED: Connector for Outlook should now be fully functional.
7 years, 4 months ago		ISSUE DETECTED: Events created manually on Outlook Calendars, which use the PC ScheduleOnce connector for Outlook, may not block time in ScheduleOnce pages. We are working with highest priority to resolve this. Please check back for updates.
7 years, 4 months ago		ISSUE RESOLVED: All booking pages for all domains should now be available. Please email support@scheduleonce.com if any issues persist.
7 years, 4 months ago		ISSUE UPDATE: The ScheduleOnce connector for Outlook on PCs should now be working as expected. As well, Booking pages on G Suite accounts are able to be booked through the meetme.so/... links. Other servers are being updated. Please email support@scheduleonce.com if you see any issues.
7 years, 4 months ago		SCHEDULED DOWNTIME FINISHED, CALENDAR ISSUE DETECTED: Our infrastructure has been upgraded and the application is back up as of about 90 minutes ago, but we held off posting in order to ensure stability. We appreciate your patience as our developers upgraded the infrastructure and handled unexpected delays during the process. Service may be intermittent up to five hours. We are seeing an issue with G Suite Google Calendars connected through the G Suite Marketplace, as well as those using the PC Connector for Outlook. We will keep you updated on the behavior and resolution. If you have any questions, please contact us at: support@scheduleonce.com
7 years, 4 months ago		SCHEDULED DOWNTIME UPDATE: Developers are still waiting for the infrastructure upgrade to complete. We will post here again as soon as we have an update. Thanks for your patience during this unexpected delay.
7 years, 4 months ago		SCHEDULED DOWNTIME UPDATE: A quick update that we're still working on the infrastructure upgrade. Our developers encountered an unexpected issue and some procedures had to be redone as a result. We believe the downtime will be complete in the next 90 minutes, possibly sooner. Thank you for your patience.
7 years, 4 months ago		SCHEDULED DOWNTIME UPDATE: Our developers have advised us that downtime will continue up to an hour further. We will keep you posted. Thank you for your patience as we make sure that everything in the infrastructure upgrade is given our comprehensive attention.
7 years, 4 months ago		SCHEDULED DOWNTIME STARTING: We are starting the infrastructure upgrade now. Downtime is expected to last up to one hour. Service may be intermittent up to five hours thereafter. We'll keep you posted.
7 years, 4 months ago		SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
7 years, 5 months ago		SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
7 years, 5 months ago		SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
7 years, 5 months ago		SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
7 years, 5 months ago		SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
7 years, 5 months ago		SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
7 years, 5 months ago		ISSUE RESOLVED: Late last night, Apple spontaneously disconnected all iCloud accounts not already using both 2-factor authentication and an app-specific password to connect to a third-party application. If you are using ScheduleOnce with an iCloud Calendar account, and are not currently using 2-factor authentication and an app-specific password, this means you were disconnected and must do three things to remedy this issue: 1. Enable two-factor authentication for your Apple ID. 2. Generate an app-specific password for ScheduleOnce. 3. Enter your ScheduleOnce account, going to Integration >> Calendar integration, and re-connect to iCloud with the newly generated app-specific password. We apologize for the inconvenience, but Apple did not send any communications to developers before they took action. If you have any questions or concerns, please contact our support desk at: support@scheduleonce.com
7 years, 5 months ago		ISSUE UPDATE: Users disconnected from their iCloud calendar may be able to reconnect by first enabling 2-factor authentication as described at https://support.apple.com/en-il/HT204915 and then connecting with an app-specific password, as described at https://support.apple.com/en-il/HT204397 The app-specific password should be used instead of your regular Apple ID password. If this does not resolve the issue, please notify us at support@scheduleonce.com
7 years, 5 months ago		ISSUE DETECTED: Some Users have reported that the iCloud calendar integration on their account has disconnected. We are investigating the issue with Apple to determine the cause, and we will continue to provide updates.
7 years, 6 months ago		ISSUE RESOLVED: It appears that Microsoft has resolved the issues with their Office 365 API that was preventing available times from being displayed. Service should now be fully restored.
7 years, 6 months ago		ISSUE UPDATE: We are still waiting on Microsoft to address the bug on their end that is preventing some of our accounts integrated with Office 365 from showing available times. We will update as soon as we have more information from them. We apologize for the inconvenience but as the issue is not caused by our end, we are limited in what we can do before Microsoft resolves matters with their API. We recommend anyone affected to try switching to our Exchange integration temporarily, as it allows for a connection with Office 365 as well.
7 years, 6 months ago		ISSUE DETECTED: We are seeing that, due to a change on Microsoft's end, Office 365 integrations are currently disconnected from ScheduleOnce. This is causing Booking pages connected to Office 365 to not show availability. We are investigating further with highest priority to understand how to address this, and we have reached out to Microsoft to learn more about what they are doing to address the bug on their end. We apologize for the issue and recommend that Office 365 users temporarily switch to our Exchange integration: http://help.scheduleonce.com/customer/en/portal/articles/2689585-connecting-to-exchange-personal-credentials-?b_id=9179
7 years, 7 months ago		ISSUE RESOLVED: The issue with Infusionsoft integration has been resolved. We thank you for your patience while we handled this issue with Infusionsoft. We're continuing to keep a close eye on the situation to make sure everything is working as it should be.
7 years, 7 months ago		ISSUE UPDATE: We have identified the issue with Infusionsoft as a limit on the API connection. We have contacted Infusionsoft and they are currently working on increasing the limit, which will resolve the issue very soon. Please check back here for updates.
7 years, 7 months ago		ISSUE DETECTED: We have detected an issue with Infusionsoft integration that is disconnecting users from Infusionsoft and preventing them from re-connecting their account. We are investigating this matter with the highest urgency and will update you as soon as we have more information. We sincerely apologize for any inconvenience this may cause in the meantime.
7 years, 7 months ago		ISSUE RESOLVED: The issue with iCloud calendar connections has been resolved and the integration is now behaving as expected. We will continue to monitor the situation closely and apologize for any inconvenience this may have caused.
7 years, 7 months ago		ISSUE DETECTED: Users connected to iCloud calendars via app-specific passwords are experiencing frequent disconnects due to issues with the iCloud API. We are working with Apple to resolve the issue as soon as possible.
7 years, 7 months ago		ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 7 months ago		ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
7 years, 7 months ago		ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We have not experienced any issues since our last update and wanted to make sure the fix was permanent before posting a final update. We apologize for any inconvenience this may have caused.
7 years, 7 months ago		ISSUE UPDATE: Secure links (and website integration with it, as all website integration is through HTTPS) are currently behaving as expected, and have been for the last 45 minutes, due to a temporary fix. We are investigating further on the cause so we can provide a permanent resolution. We are watching the issue very closely at all times and thank you for your patience.
7 years, 7 months ago		ISSUE UPDATE: Although the secure link issue was temporarily resolved, due to server crashing it is down again. We are working with our hosting provider to resolve this completely with greatest expediency.
7 years, 7 months ago		ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We are very sorry for any inconvenience this may have caused.
7 years, 7 months ago		ISSUE DETECTED: All secure links currently are not available to be used. This means website integration is currently unavailable, as all website integration uses https. We are working on this with highest urgency and hope to have this fixed very soon. As a workaround, please direct customers temporarily to http://meetme.so/link, with link being your link name, if https rather than https is an option for your organization. We apologize for the inconvenience and will have an update for you soon.
7 years, 8 months ago		SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
7 years, 8 months ago		PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
7 years, 8 months ago		ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
7 years, 8 months ago		ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
7 years, 8 months ago		ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
7 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
7 years, 9 months ago		SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
7 years, 9 months ago		PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 years, 10 months ago		PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago		PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago		PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
7 years, 10 months ago		PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago		POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
7 years, 10 months ago		ISSUE RESOLVED: The issue with our hosting provider affecting our Outlook integration is now resolved. Although it has been back 20 minutes, we wanted to evaluate the integration fully before posting an updated status. We thank you for your patience while we worked to resolve this matter.
7 years, 10 months ago		ISSUE DETECTED: Our hosting provider is still experiencing issues, which is affecting accounts that use our Outlook integration. We are working with them to resolve this issue as quickly as possible.
7 years, 10 months ago		ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
7 years, 10 months ago		ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
7 years, 10 months ago		SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
7 years, 10 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
7 years, 10 months ago		SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
7 years, 10 months ago		PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
8 years ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
8 years ago		SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
8 years ago		PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
8 years, 1 month ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
8 years, 1 month ago		SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
8 years, 1 month ago		SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
8 years, 1 month ago		PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
8 years, 1 month ago		STATUS UPDATE: We are seeing reports from multiple people that the issue is resolved for them. We are tentatively marking this as resolved, but are continuing to monitor the situation very closely. Please reach out if the iCloud connection is still not functioning as expected and we'll be on it ASAP: support@scheduleonce.com
8 years, 1 month ago		ISSUE DETECTED: Users connected to iCloud Calendar may not be able to connect to their calendar. This is preventing bookings from being made. We believe that Apple is experiencing a bug and are investigating further. We will keep you updated.
8 years, 2 months ago		ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
8 years, 2 months ago		SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
8 years, 2 months ago		One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
8 years, 2 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
8 years, 2 months ago		SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
8 years, 2 months ago		SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
8 years, 2 months ago		ISSUE RESOLVED: We believe that Microsoft has resolved the Office 365 bug preventing bookings. We will keep a close eye on things and let you know if anything changes.
8 years, 2 months ago		ISSUE DETECTED: We are seeing multiple Office 365 calendars display no times available on Booking pages, which prevents bookings from being made. Our development team has investigated and the bug is on Microsoft's end of the integration. We are reaching out to them in order to understand what is going on and if there is anything we can do to facilitate a swift resolution. We will keep you posted.
8 years, 3 months ago		ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
8 years, 3 months ago		ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
8 years, 3 months ago		ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
8 years, 3 months ago		MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
8 years, 3 months ago		PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
8 years, 3 months ago		ISSUE DETECTED: We have been seeing some issues booking with customers who use our GoToMeeting integration. We are actively investigating this and looking to resolve ASAP. We will keep you updated.
8 years, 3 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
8 years, 3 months ago		SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
8 years, 3 months ago		SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
8 years, 3 months ago		PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
8 years, 4 months ago		ISSUE RESOLVED: Thursday, June 30, 2016 at 2:15 PM, US Eastern Time. The Google Calendar issue seems to be fully resolved. Please see Google's status page for full details on the outage: http://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=847490285bf1b9e082a699bafb95f53b
8 years, 4 months ago		UPDATE: Thursday, June 30th, 2016 at 12:11 PM, Eastern US Time. Google Calendar service is currently deteriorated. Some accounts connected to Google Calendar are demonstrating slow performance. We are monitoring the issue and will update once this has been resolved.
8 years, 4 months ago		ISSUE RESOLVED: Thursday, June 30, 2016 at 10:34 AM, US Eastern Time. The Google Calendar service issue seems to have been resolved by Google. We will continue to monitor their service as a precaution.
8 years, 4 months ago		ISSUE DETECTED: Thursday, June 30th, 2016 at 9:41 AM, Eastern US Time. Google Calendar service is partially disrupted. See here for more details: http://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=847490285bf1b9e082a699bafb95f53b. We are seeing that Booking pages on accounts connected to a Google Calendar are not loading. This is a Universal Google calendar service issue and we are monitoring the issue closely.We will post an update as soon as it is resolved.
8 years, 5 months ago		Partial service disruption – Resolved Reported on (06/21/2016) at 5:43 PM EST The following service was affected: Office 365. This issue has now been resolved. The issue was caused by an Office 365 glitch which Microsoft has now corrected. Affected Users may need to reconnect their Office 365 calendars by accessing their account and going to Integration-->Calendar integration and clicking the "Refresh connection" button. We will continue to work with Microsoft to ensure that they correct this issue from occurring again.
8 years, 5 months ago		ISSUE DETECTED:Some users might be experiencing connection issues with the Office 365 Calendar API. We have contacted Microsoft and are waiting to hear back.
8 years, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 7 months ago		SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 7 months ago		SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 7 months ago		SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 7 months ago		SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
8 years, 9 months ago		SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
8 years, 9 months ago		PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
8 years, 10 months ago		ISSUE RESOLVED: Thursday, January 21, 2016 at 9:54 AM, US Eastern Time. Our engineering team tells us the Google Calendar issue seems to have been resolved by Google. We will keep a close watch on things to ensure everything is functioning at optimal performance levels.
8 years, 10 months ago		ISSUE DETECTED: Thursday, January 21, 2016 at 9:27 AM, Eastern US Time. We are seeing that accounts connected to a Google Calendar are showing very slow performance. Our engineers are investigating thoroughly but this seems to be a glitch on Google's end. We will keep a very close watch on this and ensure that everything is done on our side to assist in bringing everything back to standard speed as soon as possible.
8 years, 10 months ago		SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
8 years, 11 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
8 years, 11 months ago		SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 11 months ago		PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 11 months ago		SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
9 years ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
9 years ago		SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
9 years ago		PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
9 years, 1 month ago		RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
9 years, 1 month ago		ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
9 years, 1 month ago		RESOLVED: The issue has been resolved. We apologize for the inconvenience.
9 years, 1 month ago		ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
9 years, 1 month ago		ISSUE RESOLVED: The Salesforce API had a bug that resulted in some ScheduleOnce Users having their API User randomly disconnected. We have been in contact with Salesforce support and they have now fixed the problem.
9 years, 1 month ago		RESOLVED: The issue has been resolved. We apologize for the inconvenience.
9 years, 1 month ago		ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
9 years, 1 month ago		ISSUE DETECTED: The Salesforce API currently has a bug that results in some ScheduleOnce Users having their API User randomly disconnected. We have been in contact with Salesforce support and have sent them all relevant information, and they are working on a fix. As soon as we have an update from them, we will let you know. This issue was not in our control but we're very sorry for the inconvenience. Please be in touch if you have any questions, emailing: support@scheduleonce.com
9 years, 2 months ago		ISSUE RESOLVED: The Office 365 issue has been resolved by Microsoft's O365 API team and we have applied this fix to our code. All should function as expected now. We thank you for your patience while we waited for the fix.
9 years, 2 months ago		UPDATE: We have updated our workaround so it fixes things for the vast majority of Users. However, some might still see issues with availability. This updated workaround also improves the pace of the connection with your Office 365 calendar. We have heard from Microsoft that they are treating this with the highest priority and are working on an emergency patch.
9 years, 2 months ago		UPDATE: If interested, you can view more information on the exact bug experienced in the Office 365 API here: http://stackoverflow.com/questions/32578675/office-365-calendar-api-retrieving-only-10-records
9 years, 2 months ago		ISSUE DETECTED: The Office 365 API is currently experiencing an issue that is affecting ScheduleOnce Users connected to Office 365. Not all busy time is being retrieved from Office 365 calendars, and therefore busy times are sometimes shown as available within ScheduleOnce, which can cause double bookings. We have employed a tentative workaround on our end that queries the Office 365 API much more frequently, to compensate for the issue. All Users currently connected to Office 365 will experience a slower calendar connection as a result. In addition, although this workaround will work for the majority of Users, others might still experience the primary issue, especially if they have a high volume of activity. We are in close communication with the Microsoft team as they work to resolve this bug. We apologize for any frustration this may cause our Users and want to assure you that we are doing everything in our power to work with Microsoft to reach a resolution. We will keep you posted as we learn more from them about the progress of their fix, as well as any alterations made on our side to assist with the issue in the meantime.
9 years, 2 months ago		RESOLVED on Sept. 3 at 12:45 AM, US Eastern time: The issue which caused some Users to not have their Outlook sync update on the back end, has been resolved. At all times, customers were still able to schedule and the booking times were recorded and blocked.
9 years, 2 months ago		STATUS UPDATE on Sept. 3 at 10:35 AM, US Eastern time: It has come to our attention that, while the Outlook integration is working for the majority of Users, there are still a few that are experiencing issues. We are investigating the matter and will keep you updated.
9 years, 2 months ago		ISSUE RESOLVED on Sept. 3 at 10:40 AM, US Eastern Time. The Outlook database issue has now been resolved. We will continue monitoring the situation for the next several hours to ensure website integrity remains intact. We apologize for any issues this might have caused and thank you for your understanding and patience.
9 years, 2 months ago		ISSUE DETECTED on Sept. 3, 2015 at 10:27 AM US Eastern Time. We have detected an issue with the Outlook database, which is affecting the ability to sync Outlook. Additional behavior includes an error message of invalid security token or ID. We are giving this matter our full attention and hope to have everything resolved very soon. We apologize for any inconvenience this might cause.
9 years, 2 months ago		RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
9 years, 2 months ago		ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
9 years, 2 months ago		RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
9 years, 2 months ago		UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
9 years, 2 months ago		DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
9 years, 3 months ago		PLANNED DOWNTIME: Our developers will be updating the servers with recent patches. There will be no downtime for the main application. The affected server relates only to Outlook Users who employ real-time sync. The real-time sync will be down for less than five minutes. The Outlook real-time sync downtime will take place tonight, sometime between 5 PM-9 PM US Eastern Time. Any changes made in these five minutes in Outlook Calendar or in ScheduleOnce will be updated when the next sync is prompted.
9 years, 3 months ago		RESOLVED: The issue with the link to download the Outlook connector has been resolved.
9 years, 3 months ago		UPDATE: 07/31/2015 at 09:33 PM EST. A temporary fix has been found for the issue posted regarding the Outlook download link. Until this issue is completely resolved, any Users who would like to download the connector can do so by going directly to: https://scheduleonce.com/Download/ScheduleOnceC4O.exe Thank you for your continued patience. We will provide more information as soon as we have an update.
9 years, 3 months ago		ISSUE DETECTED: 07/30/2015 at 09:11 PM EST. We have detected an issue with the link to download the Outlook connector. We anticipate this issue to be resolved in the next few hours. We will provide more information as soon as we have an update. Thank you for your patience and we apologize for the inconvenience.
9 years, 5 months ago		SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
9 years, 5 months ago		PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
9 years, 5 months ago		SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
9 years, 5 months ago		SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
9 years, 5 months ago		SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
9 years, 5 months ago		Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
9 years, 5 months ago		Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.

Status Legend

Operational Complete service disruption Incident report Partial service disruption