System Status - Third Party Integrations

Tracks issues affecting any third-party integrations

Time	Status	Message
2 days, 22 hours ago		ISSUE RESOLVED : The issue causing delays in webhook processing has been resolved. Our team implemented the necessary fixes and monitored the system to ensure stability. Webhooks are now processing as expected. If you experience any further issues, please reach out to us at support@oncehub.com.
3 days, 1 hour ago		ISSUE DETECTED: We have identified an issue where webhooks are not being processed immediately. Our team is actively working on resolving this. We will provide updates as they become available.
3 days, 3 hours ago		ISSUE RESOLVED: We identified an issue where webhooks to Make.com were not being processed. We have resolved the issue and all pending webhooks have been processed. If you experience any further issues, please reach out to us at support@oncehub.com.
2 weeks, 1 day ago		ISSUE RESOLVED: The issue affecting webhooks to Make.com has been successfully resolved and all pending webhooks have now been processed. We appreciate your patience while we worked on this. If you experience any further issues, please reach out to us at support@oncehub.com.
2 weeks, 1 day ago		ISSUE DETECTED: We have received reports of webhooks to make.com not being triggered. We are looking into this issue to find the cause and implement a fix. We will post further updates as soon as possible. For any questions about this issue, please reach out to us at support@oncehub.com
1 month ago		ISSUE RESOLVED: The Infusionsoft (Keap) connection issue in OnceHub has been fixed. Affected users in an error state have been reconnected from the backend and bookings should now work as expected. If you still any face issues, please contact us at support@oncehub.com.
1 month ago		ISSUE UPDATE: We have raised a support ticket with Infusionsoft (Keap) and are actively working with their team to resolve the connection issue affecting OnceHub users. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We’ll share further updates as they become available.
1 month ago		ISSUE UPDATE: We are working with Keap to determine the root cause of the Infusionsoft integration connection issue. As a workaround for Users previously connected, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.
1 month ago		ISSUE UPDATE: We are investigating an issue preventing some users from connecting to Infusionsoft in OnceHub, which may also affect bookings through Infusionsoft-connected Booking pages. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.
1 month ago		ISSUE DETECTED: We’re aware that some users are unable to establish new connections to the OnceHub Infusionsoft integration or that existing Users of this integration are unable to accept bookings. Our team is actively investigating this and we’ll provide updates as soon as we have more information. We appreciate your patience and understanding.
1 month, 1 week ago		ISSUE RESOLVED: The issue affecting webhooks to Make.com has been successfully resolved and all pending webhooks have now been triggered. We appreciate your patience while we worked on this. If you experience any further issues, please reach out to us at support@oncehub.com.
1 month, 1 week ago		ISSUE DETECTED: We have received reports of webhooks to make.com not being triggered. We have restarted the relevant service to address the issue. Any pending webhooks should be triggered within a few hours. We will post an update as soon as all webhooks have been triggered. For any questions about this issue, please reach out to us at support@oncehub.com
3 months, 3 weeks ago		INCIDENT UPDATE: We wanted to inform you about a recent issue with the sign-in and sign-out process, which occurred between 2:48 AM EST and 3:03 AM EST. This issue has now been fully resolved.We apologize for any inconvenience caused and appreciate your understanding. If you experience any further issues or have any questions, please don’t hesitate to contact us at support@oncehub.com.
4 months, 1 week ago		ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding.
4 months, 1 week ago		ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
5 months, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
5 months, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
6 months, 2 weeks ago		ISSUE RESOLVED: The issue that caused delays in webhook events has been resolved, and all pending webhook events have now been processed. If you experience any further issues, please reach out to our support team at support@oncehub.com.
6 months, 2 weeks ago		ISSUE UPDATE: We are continuing to investigate the issue that caused webhook events to be delayed. All of the delayed webhook events should be processed within the next few hours. We will continue to post updates as they become available.
6 months, 2 weeks ago		ISSUE UPDATE: We’ve made a change to mitigate the issue with delayed webhook events. Future webhook events will not be delayed. We are currently working on fixing the root cause and processing the previously delayed webhooks. We will post further updates as they become available. Last Updated 7 September, 11:13 AM EST
6 months, 2 weeks ago		ISSUE UPDATE: We are continuing to investigate the issue that is causing some webhook events to be delayed. We will post further updates as they become available. Last Updated 7 September, 10:24 AM EST
6 months, 2 weeks ago		ISSUE DETECTED: We have detected an issue that is causing some webhook events to be delayed. We are investigating and will post further updates as they become available.
7 months, 4 weeks ago		ISSUE RESOLVED: The issue impacting the Zapier contact lifecycle triggers and the CRM integration for routing forms and chatbots has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com Last updated 26th July, 10:30 AM EST
7 months, 4 weeks ago		ISSUE DETECTED: We've identified an issue that prevents the CRM integration for routing forms and chatbots and the Zapier contact lifecycle triggers from functioning correctly. We are working to restore functionality and will post further updates as they become available.
8 months ago		ISSUE RESOLVED: The issue that was preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com Last updated: 22 July 2024 9:43 AM (EST)
8 months ago		ISSUE UPDATE: We are still working on resolving the issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We will post further updates as they become available. Last updated: 22 July 2024 9:38 AM (EST)
8 months ago		ISSUE DETECTED: We are aware of an issue that is preventing our CRM integration for Booking calendars, Chatbots and Routing forms from functioning. We are working to restore functionality and will post further updates as they become available.
8 months ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
8 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
8 months, 3 weeks ago		INCIDENT RESOLVED: The issue impacting the Availability and Booking confirmation page on Booking pages connected to Office 365 is now resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
8 months, 3 weeks ago		ISSUE UPDATE: Booking pages connected to Office 365 are currently not loading the Availability and Booking confirmation page correctly. We are working to restore functionality and will post further updates as they become available.
8 months, 3 weeks ago		ISSUE DETECTED: We are aware of an issue with the Availability on Booking pages connected to Office 365. We are working to restore functionality and will post further updates as they become available.
1 year, 2 months ago		ISSUE RESOLVED - iCLOUD CALENDARS: The issue that was causing us to read Free calendar events in iCloud as Busy during the booking process has now been resolved. If you are still seeing a "This time slot was just booked" error when trying to confirm a booking, please reach out to support@oncehub.com.

Status Legend

Operational Complete service disruption Incident report Partial service disruption