System Status - ChatOnce Customer application

Tracks issues affecting your customer’s ability to converse and schedule via ChatOnce.

Time	Status	Message
3 weeks, 1 day ago		ISSUE RESOLVED: The issue preventing customers from interacting with our routing forms and chatbots has been resolved. If you continue to face the issue, please contact us at support@oncehub.com for further assistance.
3 weeks, 1 day ago		ISSUE DETECTED: We've identified an issue that prevents customers from interacting with our routing forms and chatbots. We are working to restore functionality and will post further updates as they become available.
1 month, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
1 month, 2 weeks ago		MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience.
1 month, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
3 months, 3 weeks ago		ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
3 months, 3 weeks ago		INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
3 months, 3 weeks ago		INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
3 months, 3 weeks ago		ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
3 months, 3 weeks ago		INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
3 months, 3 weeks ago		INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
4 months ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
4 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
4 months ago		ISSUE RESOLVED: An issue preventing clients from submitting responses in our ChatOnce and FormOnce products was identified and has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
5 months, 1 week ago		ISSUE RESOLVED: The issue impacting the creation of bookings from being made through chatbots embedded with the 'Widget on load' option has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
5 months, 1 week ago		INCIDENT UPDATE: We are still actively working on a fix for the issue preventing bookings from being made through chatbots embedded with the 'Widget on load' option. We will provide further updates as soon as they become available.
5 months, 1 week ago		INCIDENT UPDATE: We are still experiencing an issue that prevents bookings from being made through chatbots embedded with the 'Widget on load' option. Our team is actively working on a fix and we will provide further updates as soon as they become available.
5 months, 1 week ago		INCIDENT UPDATE: We are still working on resolving the issue with bookings via the 'Widget on load' chatbot option. Please use the 'Dynamic reach out' option as a workaround for now. We will update you as soon as we have more information.
5 months, 1 week ago		INCIDENT UPDATE: We are still experiencing an issue with bookings created when interacting with a chatbot embedded through the 'Widget on load' option. To workaround the issue, we recommend using our ‘Dynamic reach out’ chatbot embed option instead of ‘Widget on load’. We are working to restore functionality and will post further updates as they become available.
5 months, 1 week ago		ISSUE DETECTED: We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option. We are working to restore functionality and will post further updates as they become available.
1 year, 1 month ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the customer side will not be available. User side will be intermittently unavailable.
1 year, 6 months ago		ISSUE RESOLVED: Chat Bots and Forms are now loading as expected. The slow loading times were caused by an issue with our databases which were not scaling properly. We will continue to monitor the situation and post further updates if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
1 year, 6 months ago		ISSUE DETECTED: We are aware of an issue which has caused a degradation in the performance of our Chat Bots and Forms. They are loading but some users may experience slow performance and they could time out as a result. We are investigating the root cause as our highest priority and we will post updates as soon as they become available.
1 year, 6 months ago		ISSUE RESOLVED: The issue with FormOnce not loading for few customers has now been resolved. The feature is now working as expected. It was down from 8:30 PM EST TO 8:45 PM EST. If you are still experiencing an issue while accessing FormOnce, please reach out to us at support@oncehub.com
1 year, 6 months ago		ISSUE DETECTED: We have detected an issue with FormOnce that is preventing forms from loading for some Customers. We are currently investigating this with the highest priority and will post further updates here as they become available.
1 year, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 7 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant.
1 year, 10 months ago		ISSUE RESOLVED: The issue where Standalone bots/forms were not loading for some customers has now been resolved. If you are still experiencing an issue while accessing Standalone bots/forms, please reach out to us at support@oncehub.com
1 year, 10 months ago		ISSUE RESOLVED: The issue with our hosting provider that restricted the access to OnceHub products on some regions is now resolved. If you are still experiencing an issue while accessing our products, please reach out to us at support@oncehub.com
1 year, 10 months ago		ISSUE DETECTED: Our hosting provider has detected an issue that has restricted the access to OnceHub products on some regions. As they are working on this with the highest priority, we will post further updates here as they become available.
1 year, 10 months ago		ISSUE RESOLVED: The issue with our hosting provider that has restricted the access to OnceHub products is now resolved. While we are waiting for a final confirmation from them, all of our products are working as expected. If you are observing an issue on your end, please reach out to us at support@oncehub.com
1 year, 10 months ago		ISSUE REPORTED: We have detected an issue with our hosting provider that has restricted the access to OnceHub products from user as well as the customers end. We are working with our hosting provider with the highest priority and will post further updates here as they become available.
1 year, 10 months ago		ISSUE UPDATE : Our Development team is working with Microsoft to resolve the issue where Standalone bots/forms and pages are not loading for some customers. We are still waiting on a progress update from Microsoft. We are looking into other alternative solutions as we continue to work with them and will post further updates here.
1 year, 10 months ago		ISSUE DETECTED: We have detected an issue where customers accessing Standalone bots/forms and pages from certain IP addresses are unable to load them. Our developers have determined that the cause of this behavior is an issue with Microsoft Azure. We are working with Microsoft on high priority to find a solution and will post updates here as they become available.
1 year, 11 months ago		INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 11 months ago		INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 11 months ago		INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
2 years, 1 month ago		SCHEDULED MAINTENANCE COMPLETE: 1:26 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 1 month ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the bots and forms to not respond. We will keep you posted here during the upgrade with live updates.
2 years, 1 month ago		ISSUE RESOLVED: We have received an update that the issue causing ChatBots and Forms to not load is now resolved. If you are still experiencing any problems with your ChatBot or the Forms, please reach out to us at support@oncehub.com
2 years, 1 month ago		ISSUE REPORTED: We have detected an issue with ChatBots and Forms that is causing them to not load on the customers' end. We are investigating this with the highest priority and will post further updates here as they become available.
2 years, 2 months ago		ISSUE RESOLVED: We have resolved the issue that was disrupting ChatOnce and FormOnce and all chatbots and forms should be loading correctly. These features will now function as expected.
2 years, 2 months ago		ISSUE DETECTED: We have detected an issue with ChatOnce and FormOnce that is preventing forms & bots from being loaded and responses are not being sent to them. This is affecting all types of chatbots and forms and embedding new chatbots/forms also may not work at this time. We are investigating this with the highest priority and will post updates here.
2 years, 3 months ago		SCHEDULED MAINTENANCE UPDATE : We currently have postponed the scheduled maintenance upgrades which were planned for today -1:30 AM US EST. We will keep you updated here regarding when the updates would be taking place in the future. If you have any queries, please reach out to us at support@oncehub.com
2 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 5 months ago		SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available.
2 years, 5 months ago		SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable.
2 years, 8 months ago		SCHEDULED MAINTENANCE COMPLETE: 01:13 AM US Eastern, Saturday, March 05th, 2022. The infrastructure upgrade is now complete and the OnceHub platform is working as expected. If you experience any issues please report them to support@oncehub.com.
2 years, 8 months ago		SCHEDULED MAINTENANCE STARTING: 00:30 AM US Eastern, Saturday, March 05th, 2022. We are performing an infrastructure upgrade on the OnceHub platform. Downtime is expected to last up to 60 minutes.
2 years, 9 months ago		ISSUE RESOLVED: we have resolved the issue that was negatively impacting the following features: O365 calendar 2-way sync, bookings placed on the chat bot, and ChatOnce webhooks. These features will now operate as expected.
2 years, 9 months ago		ISSUE DETECTED: we have detected an issue with one of our services that may prevent customers from booking when the option is offered through a chat bot. Additionally, some ChatOnce webhooks will not fire at this time. We are investigating this with the highest priority and will post updates here.
3 years, 1 month ago		1:30 AM US Eastern, Saturday, Oct 9, 2021. The scheduled maintenance is now complete.
3 years, 1 month ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, Oct 9, 2021. We are starting our backend upgrades. For the next 30 minutes, we expect the bots that offer scheduling to not respond intermittently. We will keep you posted here during the upgrade with live updates.
3 years, 2 months ago		ISSUE RESOLVED: The issue that impacted the general performance of our products has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
3 years, 2 months ago		ISSUE CONFIRMED: We have confirmed that the issue is causing ChatOnce chatbots to take longer to appear on your website than expected. We are currently investigating this with the highest priority and will post updates here as they become available.
3 years, 2 months ago		ISSUE DETECTED: We have detected an issue that is affecting the general performance of ScheduleOnce and ChatOnce. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue.
3 years, 4 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, July 24th, 1:36 AM US Eastern. The ChatOnce maintenance is now complete and is working as expected.
3 years, 4 months ago		SCHEDULED MAINTENANCE STARTING: 1:23 AM US Eastern, Saturday, July 24h. We are starting our backend upgrades. For the next 15 minutes, we expect the ChatOnce application may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 7 months ago		ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 7 months ago		ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
3 years, 7 months ago		ISSUE DETECTED: We've detected an issue where some customers may be unable to interact with the application. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
3 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete.
3 years, 9 months ago		SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:40 AM US Eastern. We are continuing to deploy upgrades. Customer side of the application should now be functional. User side may still see intermittent service for up to 30 minutes.
3 years, 9 months ago		SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 11 months ago		ISSUE RESOLVED: We have now resolved the issue pertaining to bookings made through ChatOnce. If you continue to experience difficulty with this, please reach out to support@oncehub.com
3 years, 11 months ago		ISSUE DETECTED: We have encountered an issue where calendar events for some ChatOnce bookings are not being added to the connected calendar. This is not impacting any bookings made directly on a Booking page. We are investigating this behavior and will post any updates here.

Status Legend

Operational Complete service disruption Incident report Partial service disruption