System Status - Chatbots

Tracks issues affecting your visitors’ ability to interact with your chatbots

Time	Status	Message
1 month, 3 weeks ago		ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.
1 month, 3 weeks ago		INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.
3 months, 4 weeks ago		Incident Update: We experienced an issue that prevented clients from submitting responses in our ChatOnce and FormOnce products between 8:08 PM and 8:40 PM EST. This issue has been fully resolved. If you encounter any further difficulties, please don't hesitate to contact our support team at support@oncehub.com.
5 months ago		ISSUE RESOLVED: The issue preventing customers from interacting with our routing forms and chatbots has been resolved. If you continue to face the issue, please contact us at support@oncehub.com for further assistance.
5 months ago		ISSUE DETECTED: We've identified an issue that prevents customers from interacting with our routing forms and chatbots. We are working to restore functionality and will post further updates as they become available.
5 months, 3 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
5 months, 3 weeks ago		MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience.
5 months, 3 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
8 months ago		ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
8 months ago		INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
8 months ago		INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
8 months ago		ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
8 months ago		INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
8 months ago		INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
8 months, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
8 months, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
8 months, 2 weeks ago		ISSUE RESOLVED: An issue preventing clients from submitting responses in our ChatOnce and FormOnce products was identified and has been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
9 months, 2 weeks ago		ISSUE RESOLVED: The issue impacting the creation of bookings from being made through chatbots embedded with the 'Widget on load' option has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
9 months, 2 weeks ago		INCIDENT UPDATE: We are still actively working on a fix for the issue preventing bookings from being made through chatbots embedded with the 'Widget on load' option. We will provide further updates as soon as they become available.
9 months, 2 weeks ago		INCIDENT UPDATE: We are still experiencing an issue that prevents bookings from being made through chatbots embedded with the 'Widget on load' option. Our team is actively working on a fix and we will provide further updates as soon as they become available.
9 months, 3 weeks ago		INCIDENT UPDATE: We are still working on resolving the issue with bookings via the 'Widget on load' chatbot option. Please use the 'Dynamic reach out' option as a workaround for now. We will update you as soon as we have more information.
9 months, 3 weeks ago		INCIDENT UPDATE: We are still experiencing an issue with bookings created when interacting with a chatbot embedded through the 'Widget on load' option. To workaround the issue, we recommend using our ‘Dynamic reach out’ chatbot embed option instead of ‘Widget on load’. We are working to restore functionality and will post further updates as they become available.
9 months, 3 weeks ago		ISSUE DETECTED: We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option. We are working to restore functionality and will post further updates as they become available.

Status Legend

Operational Complete service disruption Incident report Partial service disruption