System Status - ChatOnce User application

Tracks issues affecting a User’s ability to access or make changes to ChatOnce.

Time	Status	Message
6 months ago		SCHEDULED DOWNTIME COMPLETE: 02:00 AM US EST, Saturday, Oct 21st, 2023. The scheduled maintenance is now complete. The booking pages, bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
6 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the booking pages, bots and forms will not be available. User side will continue to be available during this time but users may experience intermittent issues.
1 year ago		SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant.
1 year, 2 months ago		ISSUE RESOLVED: The issue with our hosting provider that restricted the access to OnceHub products on some regions is now resolved. If you are still experiencing an issue while accessing our products, please reach out to us at support@oncehub.com
1 year, 2 months ago		ISSUE DETECTED: Our hosting provider has detected an issue that has restricted the access to OnceHub products on some regions. As they are working on this with the highest priority, we will post further updates here as they become available.
1 year, 2 months ago		ISSUE RESOLVED: The issue with our hosting provider that has restricted the access to OnceHub products is now resolved. While we are waiting for a final confirmation from them, all of our products are working as expected. If you are observing an issue on your end, please reach out to us at support@oncehub.com
1 year, 2 months ago		ISSUE REPORTED: We have detected an issue with our hosting provider that has restricted the access to OnceHub products from user as well as the customers end. We are working with our hosting provider with the highest priority and will post further updates here as they become available.
1 year, 4 months ago		INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 4 months ago		INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 4 months ago		INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 6 months ago		SCHEDULED MAINTENANCE COMPLETE: 2:00 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The ScheduleOnce Admin setup for Users is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
1 year, 6 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the ScheduleOnce Admin side to be not available to Users. We will keep you posted here during the upgrade with live updates.
1 year, 7 months ago		ISSUE RESOLVED: We have resolved the issue that was disrupting ChatOnce and FormOnce and all chatbots and forms should be loading correctly. These features will now function as expected.
1 year, 7 months ago		ISSUE DETECTED: We have detected an issue with ChatOnce and FormOnce that is preventing forms & bots from being loaded and responses are not being sent to them. This is affecting all types of Chatbots and forms and embedding new chatbots/forms also may not work at this time. We are investigating this with the highest priority and will post updates here.
1 year, 10 months ago		SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
1 year, 10 months ago		SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available.
1 year, 10 months ago		SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable.
2 years, 1 month ago		SCHEDULED MAINTENANCE COMPLETE: 01:13 AM US Eastern, Saturday, March 05th, 2022. The infrastructure upgrade is now complete and the OnceHub platform is working as expected. If you experience any issues please report them to support@oncehub.com.
2 years, 1 month ago		SCHEDULED MAINTENANCE STARTING: 00:30 AM US Eastern, Saturday, March 05th, 2022. We are performing an infrastructure upgrade on the OnceHub platform. Downtime is expected to last up to 60 minutes.
2 years, 2 months ago		ISSUE RESOLVED: we have resolved the issue that was negatively impacting the following features: O365 calendar 2-way sync, bookings placed on the chat bot, and ChatOnce webhooks. These features will now operate as expected.
2 years, 2 months ago		ISSUE DETECTED: we have detected an issue with one of our services that may prevent customers from booking when the option is offered through a chat bot. Additionally, some ChatOnce webhooks will not fire at this time. We are investigating this with the highest priority and will post updates here.
2 years, 6 months ago		1:30 AM US Eastern, Saturday, Oct 9, 2021. The scheduled maintenance is now complete.
2 years, 6 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, Oct 9, 2021. We are starting our backend upgrades. For the next 30 minutes, we expect the bots that offer scheduling to not respond intermittently. We will keep you posted here during the upgrade with live updates.
2 years, 7 months ago		ISSUE RESOLVED: The issue that impacted the general performance of our products has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
2 years, 7 months ago		ISSUE CONFIRMED: We have confirmed that the issue is not affecting the ChatOnce User Setup configuration, but chatbots are currently loading slower than expected on the embedded webpages for customers. We are currently investigating this with the highest priority and will post updates to the appropriate service statuses as they become available.
2 years, 7 months ago		ISSUE DETECTED: We have detected an issue that is affecting the general performance of ScheduleOnce and ChatOnce. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue.
2 years, 11 months ago		ISSUE RESOLVED: The service disruption to our knowledgebase provider has been resolved and Users can now access our help articles. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
2 years, 11 months ago		ISSUE CONFIRMED: We have confirmed that our knowledgebase provider is currently having a service disruption that is preventing some of our Users from accessing our help articles. We are investigating this and will provide further updates as they become available.
2 years, 11 months ago		ISSUE DETECTED: We have detected an issue that is preventing some of our Users from accessing our help articles. We are investigating this with the highest priority and will post further updates here as they become available.
2 years, 11 months ago		ISSUE RESOLVED: We can see that ChatOnce Users are no longer being redirected to a 404 error page and this issue is resolved. We believe this behavior was a result of a service disruption with one of our image hosting services and we are continuing to monitor the situation.
2 years, 11 months ago		ISSUE DETECTED: We have detected an issue with ChatOnce redirecting Users to a 404 error page. We are investigating this with the highest priority and will post further updates here as they become available.
3 years ago		ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years ago		ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
3 years ago		ISSUE DETECTED: We've detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
3 years, 2 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete.
3 years, 2 months ago		SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:35 AM US Eastern. We are continuing to deploy upgrades, the User application may see intermittent service for the next 30 min. Customers should still be able to book.
3 years, 2 months ago		SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 3 months ago		ISSUE RESOLVED: We have now resolved the issue pertaining to bookings made through ChatOnce. If you continue to experience difficulty with this, please reach out to support@oncehub.com
3 years, 3 months ago		ISSUE DETECTED: We have encountered an issue where calendar events for some ChatOnce bookings are not being added to the connected calendar. This is not impacting any bookings made directly on a Booking page. We are investigating this behavior and will post any updates here.

Status Legend

Operational Complete service disruption Incident report Partial service disruption