System Status - ChatOnce User application

Tracks issues affecting a User’s ability to access or make changes to ChatOnce.

Time	Status	Message
2 weeks, 4 days ago		ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
2 weeks, 4 days ago		ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
2 weeks, 4 days ago		ISSUE DETECTED: We've detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
1 month, 4 weeks ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete.
1 month, 4 weeks ago		SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:35 AM US Eastern. We are continuing to deploy upgrades, the User application may see intermittent service for the next 30 min. Customers should still be able to book.
1 month, 4 weeks ago		SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 months, 3 weeks ago		ISSUE RESOLVED: We have now resolved the issue pertaining to bookings made through ChatOnce. If you continue to experience difficulty with this, please reach out to support@oncehub.com
3 months, 3 weeks ago		ISSUE DETECTED: We have encountered an issue where calendar events for some ChatOnce bookings are not being added to the connected calendar. This is not impacting any bookings made directly on a Booking page. We are investigating this behavior and will post any updates here.

Status Legend

Operational Complete service disruption Incident report Partial service disruption