System Status - Corporate website

Tracks issues affecting the oncehub.com website.

Time Status Message
2 weeks, 4 days ago 1_Operational ISSUE RESOLVED: The issue with KnowledgeOwl that was causing our support center to not load is now resolved. Our support center (http://help.oncehub.com) is now up and running. If you are still experiencing any issues, please reach out to us at support@oncehub.com
2 weeks, 4 days ago 5_Incident report INCIDENT REPORT: KnowledgeOwl is currently down due to which our Support center :http://help.oncehub.com is inaccessible for approx 1hr. As a result, our help articles may not load for our Users. We are looking into this and will post further updates as it become available.
7 months, 4 weeks ago 1_Operational ISSUE RESOLVED: The issues with the website host for our developer's center has been resolved. The developer's center should be fully functional now. If you are still experiencing any issues, please reach out to our support team at support@oncehub.com
7 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: The website host for our developer's center is currently experiencing an outage. You may see reduced functionality in our developer's center documentation. We will post updates here as they become available. For more information about the current extent of the outage, please refer to their status page here: https://www.readmestatus.com/
10 months, 1 week ago 1_Operational ISSUE RESOLVED: The intermittent issue where some pages failed to load on our website: https://oncehub.com/ has now been resolved. In case you face any issues while accessing the website, please reach out to support@oncehub.com
10 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: We're still working with the service provider to fix the ongoing issue where some pages from the website https://oncehub.com intermittently fail to load. We will continue posting updates here as soon as they become available.
10 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: The issue where some pages from the website https://oncehub.com intermittently fail to load is still ongoing. We've made some adjustments on our end to alleviate the issue and are working with the relevant service provider to resolve it fully. We will continue posting updates here as soon as they become available.
10 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where some pages from the website https://oncehub.com intermittently fail to load. All other services related to scheduling are working as expected. Our team is investigating this at the highest priority, and we'll keep you updated here.
10 months, 3 weeks ago 1_Operational ISSUE RESOLVED: The intermittent issue preventing some users from accessing our website at https://oncehub.com/ has now been resolved. In case you face any issues, please try refreshing the page or reach out to support@oncehub.com
10 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: The intermittent issue preventing some users from accessing our website at https://oncehub.com/ is still ongoing. We've made some adjustments on our end to alleviate the issue and are working with our provider to resolve it fully. We will continue posting updates here as soon as they become available.
10 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected an intermittent issue while accessing the website: https://oncehub.com/. All other services related to scheduling are working as expected. Our team is investigating this at the highest priority, and we'll keep you updated here.
11 months, 3 weeks ago 1_Operational ISSUE RESOLVED: The issue which was causing Users to get a message "An error occured" on our Corporate OnceHub website - https://oncehub.com/ has now been resolved at highest priority. In case you face any issues while accessing the website, please reach out to support@oncehub.com
11 months, 3 weeks ago 4_Complete service disruption ISSUE DETECTED: The web hosting service used to host our Corporate OnceHub website - https://oncehub.com/ is facing issue because of which Users are getting a message "An error occured" . Our team is investigating this at the highest priority and we'll keep you updated here.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: We have received confirmation of a full resolution from KnowledgeOwl regarding their downtime, which was causing intermittent accessibility issues to our help center for our Users. You may also refer to KnowledgeOwl's status page for more information: https://knowledgeowl.statuspage.io/. Please contact us at support@oncehub.com should you experience any issues while accessing our help center.
1 year, 8 months ago 3_Partial service disruption ISSUE UPDATE: Users are currently able to access our help center intermittently. We are waiting on a full resolution from our host service, KnowledgeOwl, and will post here as we get updates. You may also follow KnowledgeOwl's status page for real-time updates here: https://knowledgeowl.statuspage.io/
1 year, 8 months ago 3_Partial service disruption ISSUE CONFIRMED: Our help center host service is down, due to which our support center at https://help.oncehub.com is inaccessible. This outage can be tracked with our host service, KnowledgeOwl, here: https://knowledgeowl.statuspage.io/. We will post further updates here as we get updates from KnowledgeOwl.
1 year, 8 months ago 3_Partial service disruption ISSUE DETECTED: KnowledgeOwl is currently down, due to which our Support center:http://help.oncehub.com is inaccessible. As a result, our help articles may not load for our users. We are looking into this and will post further updates as they become available.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The issue that was causing our Support center to not load has been resolved. Our help center at https://help.oncehub.com is now fully operational. If you continue to face any problems, please contact us at support@oncehub.com.
1 year, 8 months ago 3_Partial service disruption ISSUE CONFIRMED: KnowledgeOwl is currently down, due to which our Support center:http://help.oncehub.com is inaccessible. As a result, our help articles may not load for our users. We are looking into this and will post further updates as they become available.
1 year, 8 months ago 1_Operational ISSUE CONFIRMED: KnowledgeOwl is currently down, due to which our Support center:http://help.oncehub.com is inaccessible. As a result, our help articles may not load for our users. We are looking into this and will post further updates as they become available.
1 year, 8 months ago 1_Operational ISSUE DETECTED: KnowledgeOwl is currently down, due to which our Support center:http://help.oncehub.com is inaccessible. As a result, our help articles may not load for our users. We are looking into this and will post further updates as it become available.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The issue that was causing our Support center to not load has been resolved. Our help center at https://help.oncehub.com is now fully operational. If you continue to face any problems, please contact us at support@oncehub.com.
1 year, 8 months ago 5_Incident report ISSUE DETECTED: Our Support Center at http://help.oncehub.com is inaccessible and may not load for our Users. We are looking into this and will post further updates as they become available.
1 year, 9 months ago 1_Operational ISSUE RESOLVED: The issue with KnowledgeOwl that was causing our Support center to not load has been resolved. Our help center at https://help.oncehub.com is now fully operational. If you continue to face any problems, please contact us at support@oncehub.com.
1 year, 9 months ago 1_Operational ISSUE UPDATE: KnowledgeOwl has rolled out a new fix and its performance is currently being monitored. While there are small performance spikes, our Support Center and help articles should now be accessible. We will continue to monitor the issue with KnowledgeOwl to confirm that it is fully resolved.
1 year, 9 months ago 3_Partial service disruption ISSUE UPDATE: KnowledgeOwl has confirmed the issue on their end and are actively working to get it resolved. Our Support center at https://help.oncehub.com is still inaccessible during this time as we wait for a resolution. We will post further updates here as soon as they become available.
1 year, 9 months ago 3_Partial service disruption ISSUE DETECTED: Our help article host, KnowledgeOwl, is currently down. Due to this, our Support Center at http://help.oncehub.com is inaccessible and may not load for our Users. We are looking into this and will post further updates as they become available.
1 year, 9 months ago 1_Operational ISSUE RESOLVED: The issue with KnowledgeOwl that was causing our support center to not load is now resolved. Our support center (http://help.oncehub.com) is now up and running. If you are still experiencing any issues, please reach out to us at/ support@oncehub.com
1 year, 9 months ago 5_Incident report INCIDENT REPORT: KnowledgeOwl is currently down due to which our Support center :http://help.oncehub.com is inaccessible. As a result, our help articles may not load for our Users. We are looking into this and will post further updates as it become available.
1 year, 11 months ago 1_Operational ISSUE RESOLVED: There was a temporary issue causing Users to not be able to log into their OnceHub accounts via www.oncehub.com. This issue has now been resolved. If you are still experiencing any issue, please reach out to us at support@oncehub.com.
1 year, 11 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where some Users are not able to sign into their accounts at www.oncehub.com. Our Development team is aware of this and is working on a fix. We recommend signing in through app.oncehub.com in the meantime and will continue to post updates here as soon as they become available.
2 years, 2 months ago 1_Operational ISSUE RESOLVED: The issue impacting our help articles to not load properly at https://developers.oncehub.com/ has now been resolved completely. If you still face any issues, please reach out to us at support@oncehub.com.
2 years, 3 months ago 1_Operational ISSUE UPDATE: The issue impacting our help articles to not load properly at https://developers.oncehub.com/ has been resolved as our host has applied a fix on their end and are continuing to monitor the issue. If you still face any issues, please reach out to us at support@oncehub.com.
2 years, 3 months ago 5_Incident report ISSUE DETECTED: The Host for our Developer center is currently experiencing an issue that is preventing Users from being able to access https://developers.oncehub.com/. We will post an update as soon as we have more information on this.
2 years, 5 months ago 1_Operational INCIDENT REPORT: There was a temporary issue between 2:46 AM to 3:24 PM EST with the web hosting service used to host our articles at https://developers.oncehub.com/. This issue has now been resolved. If you are still unable to access the developer's center, please reach out to us at support@oncehub.com.
2 years, 5 months ago 1_Operational ISSUE RESOLVED: The issue impacting our help article to not load properly at https://help.oncehub.com/ has been resolved as the scheduled maintenance of the web hosting service has been completed. If you still face any issues, please reach out to us at support@oncehub.com.
2 years, 5 months ago 5_Incident report ISSUE DETECTED: The web hosting service used to host our help articles at https://help.oncehub.com/ is under a Scheduled maintenance starting from 10 PM EST till 11 PM EST causing the help articles to not load. We'll keep you posted here during the maintenance with live updates.
2 years, 8 months ago 1_Operational ISSUE RESOLVED: The issue that impacted our website http://developers.oncehub.com/ to not load properly has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
2 years, 9 months ago 5_Incident report INCIDENT REPORT: There was a temporary issue with the web hosting service used to host our articles at https://developers.oncehub.com/. This issue has now been resolved and impacted customer's ability to view articles in the developer's center between approximately 12:00pm - 12:18pm EST. If you are still unable to access the developer's center, please reach out to us at support@oncehub.com.
3 years, 1 month ago 1_Operational ISSUE RESOLVED: The issue that impacted our website due to Hubspot has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
3 years, 1 month ago 5_Incident report ISSUE DETECTED: We have detected an issue with Hubspot that is affecting our website. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue.
4 years ago 1_Operational ISSUE RESOLVED: The issue affecting OnceHub application and website availability has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
4 years ago 5_Incident report ISSUE DETECTED: We are receiving reports that the OnceHub application, Booking page links, and website may be unavailable at the moment. Our development team is investigating as quickly as possible, and we will post any further updates here.
4 years, 8 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 8 months ago 5_Incident report ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 11 months ago 1_Operational ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 11 months ago 3_Partial service disruption ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates.
4 years, 11 months ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
5 years ago 1_Operational ISSUE RESOLVED: Users should now be able to access https://developers.oncehub.com/ without any problems. We will continue to monitor the status of this page. If you see any issues, please report to support@oncehub.com
5 years ago 5_Incident report ISSUE DETECTED: Friday, October 25, 2019. The Host for our Developer center is currently experiencing a DDoS attack that may prevent Users from being able to access https://developers.oncehub.com/ We will post an update as soon as we have any additional insight. You can read more about this issue on ReadMe.io's site: https://status.readme.io/
5 years, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com
5 years, 2 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours.
5 years, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 2 months ago 5_Incident report SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
5 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years, 2 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
5 years, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
5 years, 3 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 8 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, March 2, 2018, 5:06 AM US Eastern. The scheduled downtime for our Corporate website is now complete.
5 years, 8 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:14 AM US Eastern, Saturday, March 2, 2019. We are starting the release for ScheduleOnce 9.0 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter.
5 years, 8 months ago Information SCHEDULED DOWNTIME PLANNED: We are releasing version 9.0 of ScheduleOnce this weekend, on March 2, 2019. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
6 years, 10 months ago 1_Operational As a reminder, in order to release version 8.3, ScheduleOnce has scheduled downtime this Saturday, January 6 at 12:00AM (midnight between Friday and Saturday). Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Check back here for updates during and after the update.
6 years, 10 months ago 1_Operational SCHEDULED DOWNTIME: As a reminder, ScheduleOnce has scheduled downtime as we release version 8.3 this Saturday, January 6 at 12:00 AM (midnight between Friday and Saturday) Eastern US. Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Please check back here for updates during and after the update.
6 years, 10 months ago Information SCHEDULED DOWNTIME: This Saturday at midnight (between Friday and Saturday) Eastern US time, we have scheduled downtime to release ScheduleOnce 8.3, our latest update. Downtime is expected for up to two hours and service may be intermittent up to five hours after downtime is finished.
6 years, 12 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
6 years, 12 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
6 years, 12 months ago 5_Incident report SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
7 years ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
7 years ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
7 years ago Information SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
7 years, 2 months ago 1_Operational SCHEDULED DOWN TIME COMPLETE: ScheduleOnce 8.0 is now live. See our new look and learn about new features at http://www.scheduleonce.com
7 years, 2 months ago 3_Partial service disruption SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years, 2 months ago 5_Incident report SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
7 years, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We have completed the scheduled maintenance.
7 years, 4 months ago Information SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
7 years, 5 months ago Information SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
7 years, 5 months ago Information SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
7 years, 5 months ago 5_Incident report SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
7 years, 5 months ago Information SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
7 years, 5 months ago Information SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
7 years, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
7 years, 8 months ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
7 years, 8 months ago 1_Operational ISSUE RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated in other status page services. The corporate website is fully back online and is being marked as resolved.
7 years, 8 months ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
7 years, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
7 years, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
7 years, 9 months ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 years, 10 months ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
7 years, 10 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 10 months ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
7 years, 10 months ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
7 years, 10 months ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
7 years, 10 months ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
7 years, 10 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
7 years, 10 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
7 years, 10 months ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
8 years ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
8 years ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
8 years ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
8 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
8 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
8 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
8 years, 1 month ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
8 years, 2 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
8 years, 2 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
8 years, 2 months ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
8 years, 3 months ago 1_Operational NEW UPDATED WEBSITE IS LIVE: The updated corporate website is live.
8 years, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
8 years, 3 months ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
8 years, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 7 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 7 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 8 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
8 years, 8 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
8 years, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
8 years, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
8 years, 9 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
8 years, 10 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
8 years, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
8 years, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 11 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 11 months ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
9 years ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
9 years ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
9 years ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
9 years, 1 month ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
9 years, 1 month ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
9 years, 1 month ago Information SCHEDULED DOWNTIME: Our hosting provider is performing scheduled maintenance on Friday (late Thursday night) at 1 AM US Eastern Time. The window of maintenance will be open until 5 AM US Eastern time. A few minutes of downtime are expected. We will be monitoring the situation as it takes place and will keep you posted if there is any deviation to their schedule.
9 years, 1 month ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
9 years, 1 month ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
9 years, 1 month ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
9 years, 1 month ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
9 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
9 years, 1 month ago 4_Complete service disruption DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated.
9 years, 1 month ago 5_Incident report SCHEDULED MAINTENANCE: Tomorrow (Saturday, October 3, 2015), we will have planned downtime between 1:00 AM - 1:30 AM, US Eastern time. Service might be intermittent for up to two hours.
9 years, 2 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
9 years, 2 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
9 years, 2 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
9 years, 2 months ago 3_Partial service disruption UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
9 years, 2 months ago 4_Complete service disruption PLANNED DOWNTIME: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
9 years, 2 months ago Information PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.0 this weekend. The release will start on Friday, August 28, @ 10:00 PM Eastern Daylight Time (GMT -4). There will be downtime of approximately 90 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
9 years, 3 months ago 3_Partial service disruption PLANNED REDESIGN AND UPGRADE: In anticipation for this weekend's release of 7.0, which will add about a hundred new articles to our Support center, we are currently readjusting and reorganizing this area. Some links in the Support center's home page, right navigation pane, and footer will not work for the next few days, as they are new articles for this weekend's release or are affected by our reorganization. All support articles relevant to our current release (6.95) are active in the Support center. The most direct way to reach an article is by clicking on the Articles link in the header, or to browse by category: http://help.scheduleonce.com/?b_id=9170 Please also feel free to contact us with any questions: support@scheduleonce.com
9 years, 3 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, August 11, 2015), we will have planned downtime between 12:00 AM - 1:00 AM, US Eastern time. There will be downtime of approximately 1 minute. During this scheduled maintenance, we will upgrading the software version of our load balancer.
9 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
9 years, 5 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
9 years, 5 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
9 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
9 years, 5 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
9 years, 5 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
9 years, 5 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption