System Status - Booking Pages
Tracks issues affecting your visitors' ability to schedule meetings
Time | Status | Message |
---|---|---|
3 weeks, 4 days ago | ![]() |
INCIDENT RESOLVED: The issue causing a "Temporary connection error" for customers rescheduling bookings with approval and group sessions, specifically for users connected to Google Calendar has now been resolved. If you continue to face issues, please contact us at support@oncehub.com for further assistance |
3 weeks, 5 days ago | ![]() |
INCIDENT DETECTED: We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval. Customers may encounter a "Temporary connection error" when canceling and rescheduling bookings. We have identified the cause of the issue, and our development team is actively working on a fix. We apologize for any inconvenience caused and appreciate your patience. For further assistance, please contact us at support@oncehub.com. |
4 weeks ago | ![]() |
ISSUE RESOLVED: The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at support@oncehub.com. |
4 weeks ago | ![]() |
INCIDENT UPDATE: We are still experiencing issues with sending booking confirmation and reminder notifications to both customers and users. Our team is actively working on a resolution. We will provide further updates as soon as they become available. |
4 weeks ago | ![]() |
ISSUE DETECTED: We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users. Our team is actively investigating and working towards resolving this on priority. We will provide further updates as they become available. |
3 months ago | ![]() |
ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding. |
3 months ago | ![]() |
ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience. |
4 months, 1 week ago | ![]() |
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience. |
4 months, 1 week ago | ![]() |
MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience. |
4 months, 1 week ago | ![]() |
SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience. |
6 months, 1 week ago | ![]() |
ISSUE RESOLVED: The issue with our GoToMeeting integration, that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com |
6 months, 1 week ago | ![]() |
INCIDENT UPDATE: We have released a fix for the issue with our GoToMeeting integration that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting. We are monitoring the situation to ensure stability. |
6 months, 1 week ago | ![]() |
INCIDENT UPDATE: We are still experiencing an issue with our GoToMeeting integration that is preventing some Users from connecting to GoToMeeting and receiving bookings through Booking pages set up to create GoToMeeting meetings. We have identified the root cause and are urgently working on a fix for the issue. We will post further updates as they become available. Last Updated 9:33AM, Wednesday |
6 months, 1 week ago | ![]() |
INCIDENT DETECTED: We are experiencing an issue with our GoToMeeting integration that is preventing Users from connecting to GoToMeeting or creating GoToMeeting meetings through our integration. We are working to restore functionality and will post further updates as they become available. |
6 months, 2 weeks ago | ![]() |
ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com |
6 months, 2 weeks ago | ![]() |
INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here. |
6 months, 2 weeks ago | ![]() |
INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here. |
6 months, 2 weeks ago | ![]() |
ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com. |
6 months, 2 weeks ago | ![]() |
INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status |
6 months, 2 weeks ago | ![]() |
INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status |
6 months, 3 weeks ago | ![]() |
ISSUE RESOLVED: The issue that was preventing paid Bookings from being scheduled is resolved. PayPal has confirmed that the issue is resolved on their end. Our payment integration is now functioning correctly. If you disabled the option to accept payments via OnceHub, you can now re-enable it for the relevant Event types. If you encounter any additional issues, please reach out to us at support@oncehub.com. |
6 months, 3 weeks ago | ![]() |
ISSUE DETECTED: We have detected an issue preventing paid bookings from being scheduled. For some customers who attempt to book a paid meeting, a payment will be made but the booking will not be created. Our team is actively investigating this matter with PayPal as our top priority. To work around this issue while we investigate this, we recommend temporarily disabling the option to accept payments via OnceHub on the relevant Event types. |
7 months, 1 week ago | ![]() |
MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed as of 2:26 AM US Eastern Time on Friday, July 5th, 2024. The downtime lasted approximately 5 minutes. Master page links using Resource pools are now fully operational, and any intermittent sign-in issues have been resolved. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience. |
7 months, 1 week ago | ![]() |
SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available. |
1 year ago | ![]() |
ISSUE RESOLVED: We experienced a brief outage that affected our entire application between approximately 10:10 and 10:35 UTC. This was as a result of unexpected maintenance by our database cache service provider. If you were logged out of your session as a result of this outage, you should now be able to log in again and continue working as normal. |
1 year ago | ![]() |
ISSUE DETECTED: We are currently experiencing an intermittent application wide outage affecting all users. We are working to fix this as our highest priority and will post updates as soon as they become available. |
1 year, 1 month ago | ![]() |
ISSUE RESOLVED: We were able to detect the issue that was affecting User login and customer-facing pages, such as Booking links. The issue has been resolved now, and you should be able to login. Booking links should also be working now. If you continue to face any issues, please reach out to us at support@oncehub.com |
1 year, 1 month ago | ![]() |
INCIDENT DETECTED: We have detected an issue with Users not being able to login on OnceHub. There might an error when logging in or long loading time. Booking links are affected as well and could be temporarily inaccessible. We are investigating this right now with the highest priority and will post further updates as soon as the are available. |
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