System Status - ScheduleOnce Customer application
Tracks issues affecting your customer’s ability to converse and schedule via ScheduleOnce.
Time | Status | Message |
---|---|---|
4 days, 13 hours ago | MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience. | |
4 days, 13 hours ago | MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience. | |
4 days, 14 hours ago | SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience. | |
2 months ago | ISSUE RESOLVED: The issue with our GoToMeeting integration, that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com | |
2 months ago | INCIDENT UPDATE: We have released a fix for the issue with our GoToMeeting integration that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting. We are monitoring the situation to ensure stability. | |
2 months ago | INCIDENT UPDATE: We are still experiencing an issue with our GoToMeeting integration that is preventing some Users from connecting to GoToMeeting and receiving bookings through Booking pages set up to create GoToMeeting meetings. We have identified the root cause and are urgently working on a fix for the issue. We will post further updates as they become available. Last Updated 9:33AM, Wednesday | |
2 months ago | INCIDENT DETECTED: We are experiencing an issue with our GoToMeeting integration that is preventing Users from connecting to GoToMeeting or creating GoToMeeting meetings through our integration. We are working to restore functionality and will post further updates as they become available. | |
2 months, 1 week ago | ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com | |
2 months, 1 week ago | INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here. | |
2 months, 1 week ago | INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here. | |
2 months, 1 week ago | ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com. | |
2 months, 1 week ago | INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status | |
2 months, 1 week ago | INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status | |
2 months, 2 weeks ago | ISSUE RESOLVED: The issue that was preventing paid Bookings from being scheduled is resolved. PayPal has confirmed that the issue is resolved on their end. Our payment integration is now functioning correctly. If you disabled the option to accept payments via OnceHub, you can now re-enable it for the relevant Event types. If you encounter any additional issues, please reach out to us at support@oncehub.com. | |
2 months, 2 weeks ago | ISSUE DETECTED: We have detected an issue preventing paid bookings from being scheduled. For some customers who attempt to book a paid meeting, a payment will be made but the booking will not be created. Our team is actively investigating this matter with PayPal as our top priority. To work around this issue while we investigate this, we recommend temporarily disabling the option to accept payments via OnceHub on the relevant Event types. | |
3 months ago | MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed as of 2:26 AM US Eastern Time on Friday, July 5th, 2024. The downtime lasted approximately 5 minutes. Master page links using Resource pools are now fully operational, and any intermittent sign-in issues have been resolved. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience. | |
3 months ago | SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available. | |
8 months ago | ISSUE RESOLVED: We experienced a brief outage that affected our entire application between approximately 10:10 and 10:35 UTC. This was as a result of unexpected maintenance by our database cache service provider. If you were logged out of your session as a result of this outage, you should now be able to log in again and continue working as normal. | |
8 months ago | ISSUE DETECTED: We are currently experiencing an intermittent application wide outage affecting all users. We are working to fix this as our highest priority and will post updates as soon as they become available. | |
9 months, 3 weeks ago | ISSUE RESOLVED: We were able to detect the issue that was affecting User login and customer-facing pages, such as Booking links. The issue has been resolved now, and you should be able to login. Booking links should also be working now. If you continue to face any issues, please reach out to us at support@oncehub.com | |
9 months, 3 weeks ago | INCIDENT DETECTED: We have detected an issue with Users not being able to login on OnceHub. There might an error when logging in or long loading time. Booking links are affected as well and could be temporarily inaccessible. We are investigating this right now with the highest priority and will post further updates as soon as the are available. | |
11 months, 3 weeks ago | SCHEDULED DOWNTIME COMPLETE: 02:00 AM US EST, Saturday, Oct 21st, 2023. The scheduled maintenance is now complete. The booking pages, bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com. | |
11 months, 3 weeks ago | SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the booking pages, bots and forms will not be available. User side will continue to be available during this time but users may experience intermittent issues. | |
1 year ago | ISSUE RESOLVED : The issue resulting in a 'No times available' error for users connected with a Google calendar has been resolved and booking pages should now load without any issues. If you need any further help, please reach out to us at support@oncehub.com | |
1 year ago | INCIDENT UPDATE: The issue resulting in a 'No times available' error for users connected with a Google calendar that is caused due to a service disruption on Google's end is still ongoing. Please check their status page for real-time updates: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ We will post further updates here. | |
1 year ago | INCIDENT UPDATE: The issue resulting in a 'No times available' error for users connected with a Google calendar is being caused due to a service disruption on Google's end. Please check their status page for real-time updates: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ We will post further updates here as soon as they are made available. | |
1 year ago | INCIDENT DETECTED: We have detected an issue resulting in a 'No times available' error for users connected with a Google calendar. We are investigating this with the highest priority and will post further updates here as soon as they become available. | |
1 year, 1 month ago | INCIDENT RESOLVED: We have resolved the problem we were seeing with intermittent slowness when loading time slots on booking links. We will keep monitoring the situation to ensure future stability. | |
1 year, 1 month ago | INCIDENT DETECTED: We are experiencing intermittent slowness when loading time slots on booking links. Our team is working on a fix and we hope to have an update soon. | |
1 year, 5 months ago | SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com | |
1 year, 5 months ago | SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant. | |
1 year, 8 months ago | ISSUE RESOLVED: The database maintenance performed by Microsoft is now complete. The following OnceHub services will no longer be affected : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. If you are still experiencing any issues, please reach out to us at support@oncehub.com | |
1 year, 8 months ago | INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Wednesday 8th Feb from 5:00 PM EST through Thursday 9th Feb. 8:00 AM EST. During this maintenance window, the following services may be down for 5 to 10 minutes : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. We will update as we detect outages here. | |
1 year, 8 months ago | ISSUE RESOLVED : The issue where booking links were giving a 'No times available' error for users connected to Google and Office 365 calendar is resolved. Booking links are working as expected now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com | |
1 year, 8 months ago | ISSUE DETECTED : We have detected an issue where booking links are giving a 'No times available' error for users connected to Google and Office 365 calendar. Our Development team is aware of this and is working on it on highest priority. We will continue to post updates here as they become available. | |
1 year, 8 months ago | ISSUE RESOLVED: The issue with our hosting provider that restricted the access to OnceHub products on some regions is now resolved. If you are still experiencing an issue while accessing our products, please reach out to us at support@oncehub.com | |
1 year, 8 months ago | ISSUE DETECTED: Our hosting provider has detected an issue that has restricted the access to OnceHub products on some regions. As they are working on this with the highest priority, we will post further updates here as they become available. | |
1 year, 8 months ago | ISSUE RESOLVED: The issue with our hosting provider that has restricted the access to OnceHub products is now resolved. While we are waiting for a final confirmation from them, all of our products are working as expected. If you are observing an issue on your end, please reach out to us at support@oncehub.com | |
1 year, 8 months ago | ISSUE REPORTED: We have detected an issue with our hosting provider that has restricted the access to OnceHub products from user as well as the customers end. We are working with our hosting provider with the highest priority and will post further updates here as they become available. | |
1 year, 10 months ago | INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com | |
1 year, 10 months ago | INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here. | |
1 year, 10 months ago | INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here. | |
2 years ago | SCHEDULED MAINTENANCE COMPLETE: 2:05 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The Booking pages are working as expected. If you continue to experience any issues, please report them to support@oncehub.com. | |
2 years ago | SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the Booking pages to be intermittently unavailable. We will keep you posted here during the upgrade with live updates. | |
2 years ago | ISSUE RESOLVED: We have received an update that the issue causing the Booking pages to show "No times are currently available" page is now resolved. If you are still experiencing any problems with your Booking pages, please reach out to us at support@oncehub.com | |
2 years ago | ISSUE CONFIRMED: We have confirmed an issue that is causing Booking pages using a connected calendar to show "No times are currently available" page. We are investigating this with the highest priority and will post further updates as they become available. | |
2 years ago | ISSUE REPORTED: We have detected an issue that is causing Booking pages using Google calendars and Office 365 calendars to show "No times are currently available" page. We are investigating this with the highest priority and will post further updates as they become available. | |
2 years, 1 month ago | ISSUE RESOLVED: We have resolved the issue with the ScheduleOnce Customer application where the customized system field title was not reflecting on the ScheduleOnce Booking form. If you continue to experience any issues, please reach out to us at support@oncehub.com. | |
2 years, 1 month ago | ISSUE UPDATE: We are working on the identified issue with the ScheduleOnce Customer application where the customized system field title is not reflecting on our ScheduleOnce Booking Form. We will be deploying a fix for this issue on Monday 22nd 2022 and sharing further updates once it is resolved. | |
2 years, 1 month ago | ISSUE UPDATE: We are working on the identified issue with the ScheduleOnce Customer application where the customized system field title is not reflecting on our ScheduleOnce Booking Form. We will be deploying a fix for this issue on Monday 22nd 2022 and sharing further updates once it is resolved. | |
2 years, 1 month ago | ISSUE DETECTED: We have identified an issue with ScheduleOnce Customer application where the customized system field title is not reflecting on our ScheduleOnce Booking Form. As we have found a fix to this issue, we are looking into this on an urgent priority. As soon as it is fixed, we will post an update on our Status page. | |
2 years, 2 months ago | ISSUE RESOLVED: The issue that was preventing bookings from going through and leading to a 'No times available' error for Users connected to O365 calendar has now been resolved. If you are still receiving this message, it is likely due to an isolated cause and we ask that you reach out to our support for help at support@oncehub.com. | |
2 years, 2 months ago | ISSUE DETECTED: We have detected an intermittent issue affecting Users connected to O365 calendar and O365 email domain that is preventing bookings from completing and leading to a 'No times available' error. We are investigating this with the highest priority and will post further updates here as soon as possible. | |
2 years, 3 months ago | ISSUE RESOLVED: The issue that was causing slow loading times for some Booking pages intermittently and resulting in a "No times available" error is now resolved. If you are still receiving this message, it is likely due to an isolated cause and we ask that you reach out to our support for help at support@oncehub.com. | |
2 years, 3 months ago | ISSUE UPDATE: Our developers have alleviated the issue causing some Booking pages to take a long time to load and display a "No times available" error. We will post an update here once it is fully resolved. | |
2 years, 3 months ago | ISSUE UPDATE: Our developers have located the cause of the issue causing some Booking pages to take a long time to load and display a "No times available" error. They have made progress on fixing the issue and are continuing to work on resolving it with the highest priority. We will continue to post updates on this issue here until resolved. | |
2 years, 3 months ago | ISSUE DETECTED: We have detected an issue that is causing slow loading times for some Booking pages intermittently which may also result in a 'No times available error'. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue. | |
2 years, 4 months ago | SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com. | |
2 years, 4 months ago | SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available. | |
2 years, 4 months ago | SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable. | |
2 years, 7 months ago | SCHEDULED MAINTENANCE COMPLETE: 01:13 AM US Eastern, Saturday, March 05th, 2022. The infrastructure upgrade is now complete and the OnceHub platform is working as expected. If you experience any issues please report them to support@oncehub.com. | |
2 years, 7 months ago | SCHEDULED MAINTENANCE STARTING: 00:30 AM US Eastern, Saturday, March 05th, 2022. We are performing an infrastructure upgrade on the OnceHub platform. Downtime is expected to last up to 60 minutes. | |
2 years, 8 months ago | ISSUE RESOLVED: We detected an issue earlier under which customers were unable to open the public pages in order to book a meeting. It was working fine on User's end. It happened for a few minutes. This seems to be resolved now. The feature is now operating as expected. If you or your customers are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com | |
2 years, 10 months ago | ISSUE RESOLVED: We have resolved the issue that was causing "No times available" messages to appear on Booking pages. If you are still receiving this message, it is likely due to an isolated cause and we ask that you reach out to our support for help at support@oncehub.com | |
2 years, 10 months ago | ISSUE UPDATE: We are currently still investigating the issue that is causing 'No times available' errors for some Booking pages. We will continue to post updates here as they become available. | |
2 years, 10 months ago | ISSUE DETECTED: We have detected an issue that is causing 'No times available' errors for some Booking pages. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue. | |
2 years, 10 months ago | ISSUE RESOLVED: We have resolved the issue that was causing "No times available" messages to appear on Booking pages. If you are still receiving this message, it is likely due to an isolated cause and we ask that you reach out to our support for help at support@oncehub.com | |
2 years, 10 months ago | ISSUE DETECTED: We have detected an issue that is causing 'No times available' errors for some Booking pages. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue. | |
2 years, 10 months ago | ISSUE RESOLVED: we have resolved the issue that was causing "No times available" messages to appear on Booking pages. If you are still receiving this message, it is likely due to an isolated cause and we ask that you reach out to our support for help at support@oncehub.com | |
2 years, 10 months ago | ISSUE UPDATE: our developers are attempting to apply a fix to the issue causing some Booking pages to display a "No times available" message. We will provide further updates here when the issue is resolved. | |
2 years, 10 months ago | ISSUE DETECTED: We have detected an issue that is causing 'No times available' errors for some Booking pages. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue. | |
3 years ago | 1:30 AM US Eastern, Saturday, Oct 9, 2021. The scheduled maintenance is now complete. | |
3 years ago | SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, Oct 9, 2021. We are starting our backend upgrades. For the next 30 minutes, we expect Booking pages and accounts integrated with O365 with cache enabled to not respond intermittently. We will keep you posted here during the upgrade with live updates. | |
3 years ago | ISSUE RESOLVED: We have received an update from Avast/AVG that they have resolved this issue on their end. Users of Avast/AVG will need to update their virus definitions in the Avast/AVG app. https://go.oncehub.com will no longer be blocked after updating. Please let us know if you still experience this behavior by contacting support@oncehub.com. | |
3 years ago | ISSUE UPDATE: We have received an update from Avast that they have resolved this issue on their end. Users of Avast will need to update their virus definitions in the Avast app. Once done, https://go.oncehub.com will no longer be blocked. Please let us know if updating your virus definitions does not resolve the issue by reaching out to us at support@oncehub.com. | |
3 years ago | ISSUE UPDATE: We have received reports from some Users that https://go.oncehub.com is getting blocked when connected to Antivirus providers Avast/AVG. On further investigation we were able to find this was due to incorrect detection from AVG and they will be releasing a new update to fix this. We will post further updates as they become available. | |
3 years ago | ISSUE UPDATE: We have received reports from some Users that https://go.oncehub.com is getting blocked when connected to Antivirus providers Avast/AVG. On further investigation we were able to find this was due to incorrect detection from AVG and they will be releasing a new update to fix this. We will post further updates as they become available. | |
3 years, 1 month ago | ISSUE RESOLVED: The issue that impacted the general performance of our products has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com. | |
3 years, 1 month ago | ISSUE CONFIRMED: We have confirmed that the issue is causing Panel page Master pages to to show "No times available" at times. We are currently investigating this with the highest priority and will post updates here as they become available. | |
3 years, 1 month ago | ISSUE DETECTED: We have detected an issue that is affecting the general performance of ScheduleOnce and ChatOnce. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue. | |
3 years, 2 months ago | ISSUE RESOLVED: The issue preventing the ScheduleOnce User Configuration from loading for some Users and the booking links from loading for some Customers has now been resolved. If you are still experiencing this behavior, we recommend clearing your browser's cache and cookies and then trying again to load the Configuration. Your browser may have saved erroneous data in the cache that is preventing the configuration from loading even though the issue is resolved. Please contact support@oncehub.com if you require further assistance. | |
3 years, 2 months ago | ISSUE UPDATE: We are still investigating the issue causing the ScheduleOnce User Configuration page to not load for some Users. The issue causing some Customer booking links to not load has been resolved. We will continue to post updates here. | |
3 years, 2 months ago | ISSUE DETECTED: We have received reports that some accounts are experiencing an issue preventing the ScheduleOnce User Configuration page and Customer booking links from loading. We have investigated and are working on a solution with the highest priority. Accounts who experienced this behavior may need to clear their browser's cache and cookies to load the pages after the issue has been resolved. Please reach out to support@oncehub.com if you are still experiencing this issue after clearing the browser cache. | |
3 years, 2 months ago | ISSUE RESOLVED: We detected an issue with Resource pools that caused some Master pages to show a "No times available" error message by mistake, and have since resolved this behavior. Please reach out to us at support@oncehub.com if you continue to experience any issues. | |
3 years, 2 months ago | The status page failed to update correctly since our last incident report and is showing that the incident is still ongoing. This post will resolve the error. | |
3 years, 2 months ago | ISSUE REPORTED: At around 3:30AM EST we discovered that customer facing Booking pages were no longer loading. We have resolved this error and reverted the change which caused it. If you have any further issues please reach out to us at support@oncehub.com | |
3 years, 3 months ago | ISSUE RESOLVED: The OnceHub User application and customer facing Booking pages are now loading as expected. The behavior was caused by increased load on our database. We are continuing to monitor this and will post further updates here if necessary. Please reach out to us at support@oncehub.com if you continue to experience any issues. | |
3 years, 3 months ago | ISSUE DETECTED: We are aware of an issue that is causing some pages within the OnceHub application and customer facing Booking pages to load slowly , or not at all. We are looking into this with the highest priority, and will continue to post updates here as relevant. | |
3 years, 4 months ago | ISSUE RESOLVED: The issue preventing access to the OnceHub User application and Customer Booking pages has been resolved. We are continuing to monitor the situation and will post further updates if necessary. If you are still experiencing this behavior, please reach out to us at support@oncehub.com | |
3 years, 4 months ago | ISSUE DETECTED: We have detected an issue with Users being unable to access their OnceHub account or their Booking pages. We are investigating this with the highest priority and will post further updates here as they become available. | |
3 years, 4 months ago | ISSUE RESOLVED: The ScheduleOnce Setup page and Booking pages are now loading as expected. This issue causing slow loading times is now resolved and was caused by an issue with one of our databases. We will continue to monitor the situation and post further updates if necessary. Please reach out to support@oncehub.com if you continue to experience any issues. | |
3 years, 4 months ago | ISSUE DETECTED: We have detected an issue affecting the ScheduleOnce Setup page and customer Booking pages, causing them to load slowly or not at all. We are investigating this with the highest priority and will post further updates as they become available here: https://status.oncehub.com/ | |
3 years, 5 months ago | ISSUE RESOLVED: The behavior which prevented times for Panel meetings from loading on Master Pages has been resolved and all times should now be visible. Please contact us at support@oncehub.com if you are continuing to experience this, or have any questions. | |
3 years, 5 months ago | Issue Detected: We have detected an issue with loading times for Panel meetings on Master pages. We are investigating this with the highest priority and will post further updates here as they become available. | |
3 years, 5 months ago | ISSUE RESOLVED: We see that all booking links are now loading as expected and the issue that was causing them to load slowly is now resolved. We do not expect any further issues. However, we will continue to monitor the behavior. | |
3 years, 5 months ago | ISSUE UPDATE: We have identified the root cause for booking links loading slowly and believe we have resolved the issue. We will continue to monitor and post a resolution when confirmed. | |
3 years, 5 months ago | ISSUE REPORTED: We are aware of an issue affecting some booking links, causing them to load slowly. We are currently investigating and will post further updates as relevant. | |
3 years, 6 months ago | ISSUE RESOLVED: The issue causing intermittent errors with Resource Pools has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues. | |
3 years, 6 months ago | ISSUE DETECTED: We've detected an issue that is causing intermittent errors with Resource Pools on both the User and Customer side of ScheduleOnce. We are investigating this issue with the highest priority, and will provide updates here as soon as possible. | |
3 years, 6 months ago | ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues. | |
3 years, 6 months ago | ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here. | |
3 years, 6 months ago | ISSUE DETECTED: We've detected an issue where some Users are unable to access their OnceHub accounts and Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible. | |
3 years, 7 months ago | The recent issue affecting our Customer and User applications has now been resolved. We believe this was related to an issue with an external provider, and are continuing to investigate the cause of the issue. If you continue to experience difficulty with accessing the application, please reach out to us as support@oncehub.com | |
3 years, 7 months ago | We are currently investigating an issue that is causing a disruption to our service on both the User and Customer side of ScheduleOnce. | |
3 years, 7 months ago | SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete. | |
3 years, 7 months ago | SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:40 AM US Eastern. We are continuing to deploy upgrades. Customer side of the application should now be functional. User side may still see intermittent service for up to 30 minutes. | |
3 years, 7 months ago | SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates. | |
3 years, 8 months ago | ISSUE RESOLVED: The issue with calendar integrations not connecting to OnceHub has been fully resolved. Please contact support@oncehub.com if you experience any further difficulties. | |
3 years, 8 months ago | ISSUE UPDATE: The issue with calendar integrations not connecting to OnceHub appears to be resolved. We are continuing to monitor the situation and will post a resolution soon if no further issues are detected. If you are currently experiencing this issue, please reach out to Support at support@oncehub.com. | |
3 years, 8 months ago | ISSUE UPDATE: We have confirmed that the current calendar integration issue is affecting accounts connected to both Google calendar and Office 365 calendar. Some Users are currently unable to use these calendar connections and their related Booking pages are not receiving bookings. We are working to resolve this issue and will provide updates as they become available. | |
3 years, 8 months ago | ISSUE REPORTED: At 1:50 PM Eastern time we detected an issue where some integrated calendars are not properly connecting to OnceHub, which is preventing the related Booking pages from accepting bookings. We are investigating with the highest priority and will post more information as soon as it is available. | |
3 years, 10 months ago | INCIDENT RESOLVED: Earlier today, several Google systems including Google Calendar experienced downtime. This behavior has since been resolved. If you are still experiencing this behavior - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status | |
3 years, 10 months ago | INCIDENT DETECTED: At around 11:50 UTC several Google systems including Google Calendar experienced downtime. This prevented bookings from being created on Booking pages connected to Google Calendar. If you are still experiencing issues with this - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status | |
3 years, 10 months ago | ISSUE RESOLVED: We have now resolved the issue pertaining to Master pages using Pooled Availability. If you continue to experience difficulty with this, please reach out to support@oncehub.com | |
3 years, 10 months ago | ISSUE RESOLVED: We have now resolved the issue pertaining to Master pages using Pooled Availability. If you continue to experience difficulty with this, please reach out to support@oncehub.com | |
3 years, 10 months ago | ISSUE REPORTED: We have received reports of an issue that is currently preventing certain time slots from appearing on select Master pages using Pooled availability. We will provide additional updates here as we learn more. | |
3 years, 11 months ago | ISSUE RESOLVED: The issue affecting OnceHub application and website availability has now been resolved. Please contact support@oncehub.com if you experience any further difficulties. | |
3 years, 11 months ago | ISSUE DETECTED: We are receiving reports that the OnceHub application, Booking page links, and website may be unavailable at the moment. Our development team is investigating as quickly as possible, and we will post any further updates here. | |
3 years, 11 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, Oct 17th, 1:00am US Eastern. The scheduled downtime for 12.2 is now complete. Service may be intermittent for up to 5 hours. | |
3 years, 11 months ago | SCHEDULED DOWNTIME STARTING: We are releasing 12.2 this weekend, on October 17th. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
3 years, 12 months ago | SCHEDULED DOWNTIME PLANNED: We are performing routine updates that will begin on Saturday, October 17th, 2020 at 12:30 AM Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates. | |
4 years ago | ISSUE RESOLVED: We see that all booking-related email notifications are now being sent out within the expected time frame, and this issue is now resolved. | |
4 years ago | ISSUE UPDATE: A potential solution for this issue has been released, and we expect email delivery times to gradually return to normal within the next few hours. We will continue to monitor and provide any other updates. | |
4 years ago | ISSUE CONFIRMED: We've confirmed that booking-related email notifications are currently experiencing a delay, and we're working towards a solution. | |
4 years ago | ISSUE REPORTED: We've received reports that some booking-related email messages may be experiencing a delay. We are currently investigating, and will post further updates as needed. | |
4 years ago | ISSUE RESOLVED: We see that all booking-related email notifications are now being sent out within the expected time frame, and this issue is now resolved. | |
4 years ago | ISSUE UPDATE: A potential solution for this issue has been released, and we expect email delivery times to gradually return to normal within the next few hours. We will continue to monitor and provide any other updates. | |
4 years ago | ISSUE CONFIRMED: We've confirmed that booking-related email notifications are currently experiencing a delay, and we're working towards a solution. | |
4 years ago | ISSUE REPORTED: We've received reports that some booking-related email messages may be experiencing a delay. We are currently investigating, and will post further updates as needed. | |
4 years ago | ISSUE RESOLVED: The ScheduleOnce Infusionsoft integration is now working as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you encounter any issues after fully disconnecting and reconnecting the Infusionsoft integration for ScheduleOnce. | |
4 years ago | ISSUE UPDATE: The Infusionsoft connection has now returned to normal operation for the vast majority of Users. Infusionsoft has advised that any Users still experiencing issues should fully disconnect and reconnect to the ScheduleOnce integration. We will continue to monitor through the evening. | |
4 years ago | ISSUE UPDATE: The issues with the ScheduleOnce Infusionsoft integration have largely been resolved following the fix from Infusionsoft. However, we continue to receive scattered reports that some integration Users are still unable to re-establish the connection, or are experiencing temporary connection error messages at Booking page links. These examples have been passed along to Infusionsoft for further analysis, and we will continue to post updates here as needed. Please contact support@oncehub.com if you continue to experience issues with the Infusionsoft integration. | |
4 years ago | ISSUE UPDATE: Infusionsoft's engineers appear to have resolved the issue. Users should now be able to accept bookings while Infusionsoft is connected and new connections to Infusionsoft should now be able to be created. We will continue to monitor throughout the morning to ensure that the issue is fully resolved. Please contact support@oncehub.com if you continue to experience any issues. | |
4 years ago | ISSUE UPDATE: Infusionsoft engineers have identified the cause of the issue on their end and are currently working to fix it. We will continue to post updates here, as we receive them. | |
4 years ago | ISSUE UPDATE: We continue to investigate this issue with highest priority. Any Users experiencing issues relating to Infusionsoft can be disconnected from the integration as a temporary solution. | |
4 years ago | ISSUE DETECTED: We have received reports that Users are unable to establish new connections to the ScheduleOnce Infusionsoft integration, or that existing Users of this integration are unable to accept bookings. We are working with Infusionsoft support staff to troubleshoot, and will post any further updates as needed. Any Users experiencing issues can be disconnected from the integration as a temporary solution. | |
4 years ago | ISSUE RESOLVED: At approximately 5:20 AM - 5:55 AM US EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com | |
4 years ago | ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause of this issue with the highest possible priority. We will continue to monitor the issue and post any updates here. | |
4 years, 1 month ago | ISSUE RESOLVED: Saturday, September 5th. The issue from today causing OnceHub notifications to send on a delay has been resolved and all booking notifications to Customers and Users should now be received in a timely manner. We are continuing to monitor the situation and will post further updates if needed. | |
4 years, 1 month ago | ISSUE DETECTED: We have detected an issue where email notifications are being sent out after a delay. This behavior began around 9:00 AM Eastern time and is currently being investigated with the highest priority. While some notifications may still be delayed, Customer booking notifications are being sent in real time. We will continue to monitor the situation and will post further updates here as necessary. | |
4 years, 1 month ago | ISSUE RESOLVED: The intermittent issue resulting in OnceHub accounts and scheduling pages failing to load seems to have been resolved. We are continuing to monitor the situation and will resume posting updates here if needed. | |
4 years, 1 month ago | ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here. | |
4 years, 1 month ago | ISSUE DETECTED: We have detected an intermittent issue where some page content may fail to load upon accessing the ScheduleOnce Setup section or loading Booking page links. If you encounter this issue, please refresh the page or wait one minute and try again. We are investigating the cause with the highest possible priority. We will continue to monitor the issue and post any updates here. | |
4 years, 1 month ago | ISSUE RESOLVED: From approximately August 17th to August 20th , we experienced intermittent delays in sending booking-related email messages from mailer@oncehub.com. While most messages were sent within 5 minutes of the configured time, we have saw delays of up to 20 minutes. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any notification delays, please reach out to support@oncehub.com | |
4 years, 1 month ago | ISSUE DETECTED: We've confirmed an issue causing intermittent delays in sending booking-related email messages from mailer@oncehub.com. While most messages are sent within 5 minutes of the configured time, we have seen periodic delays of up to 20 minutes from the intended time. Our development team is working to resolve this issue, and further updates will be posted here as needed. | |
4 years, 1 month ago | ISSUE RESOLVED: From approximately 3:30AM EDT - 3:40AM EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com | |
4 years, 1 month ago | ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause with the highest possible priority. We will continue to monitor the issue and post any updates here. | |
4 years, 2 months ago | RELEASE UPDATE: 1:25 am US Eastern, Saturday, July 31st. Updates have been completed. Please contact support@oncehub.com if you encounter any unexpected behavior. | |
4 years, 2 months ago | RELEASE UPDATE: 1:03am US Eastern, Saturday, July 31st. We are performing some backend updates. Customers may experience intermittent issues accessing Booking pages for around a minute during this update. Learn more at status.oncehub.com/services/ | |
4 years, 2 months ago | ISSUE RESOLVED: Our developers have received an update that the inability to access OnceHub accounts and scheduling pages was due to Microsoft Azure infrastructure, and have since been resolved. See here for more information on Azure's status: https://status.azure.com/status/history/ | |
4 years, 2 months ago | ISSUE DETECTED: At approximately 4:00am EDT we detected an issue where Booking pages were affected and customers were unable to schedule. The behavior lasted approximately 10 minutes, and we are currently investigating this matter with the highest priority. We will provide updates here as they become available. | |
4 years, 2 months ago | INCIDENT RESOLVED: Scheduling links accessed through meetme.so or custom domains are now able to accept bookings as expected. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues. | |
4 years, 2 months ago | ISSUE UPDATE: Our developers have determined that scheduling page links are not loading when accessed using some custom domains. We are looking into this with our highest priority and will continue to post any updates here. | |
4 years, 2 months ago | INCIDENT REPORT: At approximately 8:15 AM Eastern time we detected an issue where some customers accessing Booking page links using meetme.so were not redirected to the go.oncehub.com Booking page link as expected. Customers accessing links through go.oncehub.com are able to book as expected. We are investigating this behavior with highest priority and will continue to update here as needed. | |
4 years, 3 months ago | INCIDENT RESOLVED: We have been monitoring the issue that caused some Users and their Customers to experience interruptions in service when accessing Booking pages. The issue was localized from 5:20 PM - 6:00 PM EDT and has since been resolved. If you still experience any unexpected behavior, please contact support@oncehub.com. | |
4 years, 3 months ago | INCIDENT REPORT: We are aware of a brief issue that occurred around 5:20pm EDT today that caused some Users and their Customers to experience interruptions in service when trying to access Booking pages. This issue, which lasted approximately 40 minutes, has since been resolved and all areas of the application are operating as expected. Please contact support@oncehub.com if you are still experiencing any unexpected behavior. | |
4 years, 3 months ago | RELEASE UPDATE: Saturday, June 20th, 2:54 AM US Eastern. The Activity stream has finished rebuilding, and new Activities will be now added to the Activity stream as expected. | |
4 years, 3 months ago | RELEASE UPDATE: Saturday, June 20th, 2:13 AM US Eastern. The Activity stream is currently rebuilding data, therefore new activities will not be posted until this rebuild is completed. | |
4 years, 3 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for 9.9 is now complete. This update is still in progress and service may be intermittent for up to 5 hours. We will post again when this update has been completed. | |
4 years, 3 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for version 9.9 is now complete. This version introduces our Microsoft Teams integration along with additional updates. Service may be intermittent for up to 5 hours. | |
4 years, 3 months ago | SCHEDULED DOWNTIME STARTING: Saturday, June 20, 2020, 12:31 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter. | |
4 years, 3 months ago | SCHEDULED DOWNTIME PLANNED: We are releasing Microsoft Teams integration this weekend, on June 20th 2020. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
4 years, 4 months ago | ISSUE RESOLVED: Our developers have been looking into the issue that caused some customers not to be able to load Booking pages and confirm that the issue was resolved after about 10 minutes. Please reach out to us here if you continue to experience unexpected behavior or have any further questions: https://www.oncehub.com/contactus | |
4 years, 4 months ago | ISSUE DETECTED: At approximately 5:05am EDT we detected an issue where some customers were unable to access Booking pages. This issue was resolved within a few minutes. Our developers are looking into the root cause of this issue with the highest possible priority and we will continue to provide updates here as necessary. | |
4 years, 4 months ago | ISSUE RESOLVED: We have received confirmation from Microsoft Azure that the issue causing OnceHub accounts and scheduling pages to load slowly has been resolved on their end. You can find more information on this here: https://drive.google.com/file/d/1t3IrAZlhBeqsQ2A2WOFZZUMYFLumIwZx/view?usp=sharing We have been monitoring this behavior and see that it has not recurred. Please contact support@oncehub.com if you continue to encounter any issues. | |
4 years, 4 months ago | ISSUE RESOLVED: OnceHub accounts and scheduling pages are now loading as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you continue to encounter any unexpected behavior. | |
4 years, 4 months ago | ISSUE UPDATE: Our developers have received an update that the slow loading of OnceHub accounts and scheduling pages is due to Microsoft Azure infrastructure. See here for more information on Azure's status: https://drive.google.com/file/d/1FyItEUhyc2CvSDgTjBKFOgJE5uc4soa1/view?usp=sharing We will continue to post any updates here. | |
4 years, 4 months ago | ISSUE UPDATE: Our developers have found that the slow loading of OnceHub accounts and scheduling pages is due to an issue with an upstream service provider. We will continue to post updates here. | |
4 years, 4 months ago | ISSUE DETECTED: At approximately 8:15am EDT we detected an issue where OnceHub accounts and scheduling pages took longer than expected to load. We are looking into this behavior with highest priority. We will continue to post updates on this behavior here. | |
4 years, 5 months ago | ISSUE RESOLVED: We have been monitoring the issue where some Users and their Customers experienced an interruption in service when trying to access Booking pages and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 2:20 PM US Eastern on May 12th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 5 months ago | INCIDENT REPORT: We are aware of a brief issue that occurred around 2:20pm EDT today that caused some Users and their Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved within a few minutes, and currently all areas of the application are operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 5 months ago | ISSUE RESOLVED: We have been monitoring the issue that caused some Users and their Customers to be unable to access their page links and can confirm page links are now working as expected. The issue was temporary and localized to around 11:40 AM EDT today. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 5 months ago | INCIDENT REPORT: At around 11:40 AM US Eastern, we detected an issue where some Users and their Customers were unable to access their Booking page links. The issue resolved itself within a few minutes and we are continuing to monitor this situation closely. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 5 months ago | ISSUE RESOLVED: We have been monitoring the issue that caused some Users and their Customers to be unable to access their Booking page links and can confirm Booking page links are now working as expected. The issue was temporary and localized to around 9:30 AM EDT today, April 26th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 5 months ago | ISSUE DETECTED: At around 9:30 AM US Eastern, we detected an issue where some Users and their Customers are unable to access their Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible. | |
4 years, 5 months ago | SCHEDULED MAINTENANCE COMPLETE: Saturday, April 25, 2020, 1:45 AM US Eastern. Our backend improvements have been completed. Normal service may be intermittent for up to five hours. | |
4 years, 5 months ago | SCHEDULED MAINTENANCE STARTING: Saturday, April 25, 2020, 12:30 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter. | |
4 years, 5 months ago | SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, April 25th, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates. | |
4 years, 6 months ago | ISSUE RESOLVED: We have been monitoring the issue with our outbound email service provider that caused OnceHub email notifications to send after a delay. The issue was temporary and localized to around 4:35pm EDT on March 27th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 6 months ago | ISSUE DETECTED: At around 4:35pm EDT we detected an issue where OnceHub email notifications were being sent out after a delay. This issue is currently causing a delay of 1-6 minutes. We have investigated and found the cause to be an issue with our outbound email service provider, Amazon Web Services. They are working to resolve this issue with the highest priority and progress can be followed here: https://status.aws.amazon.com/. We will continue to monitor the situation and will post further updates here as necessary. | |
4 years, 7 months ago | ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and Booking page links and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 1:40PM Eastern US time on March 4th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 7 months ago | ISSUE DETECTED: At around 1:40 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts and Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible. | |
4 years, 7 months ago | ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 7 months ago | ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible. | |
4 years, 7 months ago | ISSUE DETECTED: Around 6:10 AM EST we detected an issue with our infrastructure that led to an automatic failover. Some ScheduleOnce accounts and Scheduling pages may not have been able to load for 2 separate periods of 1-2 minutes. Both instances of this behavior were automatically resolved and the cloud service is investigating the cause further. We are continuing to monitor this behavior and will provide further updates here. | |
4 years, 7 months ago | SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours. | |
4 years, 7 months ago | SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP. | |
4 years, 7 months ago | SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP. | |
4 years, 7 months ago | SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter | |
4 years, 7 months ago | SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates. | |
4 years, 10 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:11 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application | |
4 years, 10 months ago | SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter. | |
4 years, 10 months ago | ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior. | |
4 years, 10 months ago | ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates. | |
4 years, 10 months ago | SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates. | |
4 years, 10 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. | |
4 years, 10 months ago | SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter. | |
4 years, 10 months ago | SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates. | |
5 years ago | SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours. | |
5 years ago | SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter. | |
5 years ago | SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years ago | SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com | |
5 years ago | SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours. | |
5 years ago | INCIDENT REPORT: We are aware of a brief issue that occurred around 6:20 pm EST today that caused some Users to encounter a blank screen within their ScheduleOnce User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior. | |
5 years ago | INCIDENT REPORT: We are aware of a brief issue that occurred around 4:00pm EST today that caused some Users to encounter a blank screen within their ScheduleOnce User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior. | |
5 years ago | SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates. | |
5 years, 1 month ago | SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 1 month ago | SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap. | |
5 years, 1 month ago | SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter. | |
5 years, 1 month ago | SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years, 2 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 2 months ago | SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter. | |
5 years, 2 months ago | SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years, 3 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 3 months ago | SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter. | |
5 years, 3 months ago | SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years, 4 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 4 months ago | SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize for any inconvenience and assure you that OnceHub will be up and running soon and better than ever! | |
5 years, 4 months ago | SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter. | |
5 years, 4 months ago | SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1. | |
5 years, 4 months ago | SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter. | |
5 years, 5 months ago | ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior. | |
5 years, 5 months ago | ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime. | |
5 years, 5 months ago | ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/ | |
5 years, 5 months ago | ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider. | |
5 years, 6 months ago | ISSUE RESOLVED: March 27, 2019, 8:17am US Eastern time - Issues with the display of booking pages using custom sub-domains (CNAMEs) have now been resolved. Bookings can now be accepted on these links. If you still see any issues with a custom sub domain, please email support@oncehub.com | |
5 years, 6 months ago | ISSUE DETECTED: March 27, 2019, 8:00am US Eastern time - We have seen issues with the display of booking pages using custom sub-domains (CNAMEs). Customers will not be able to book on these domains. Customers booking via embedded Booking pages and through the go.oncehub.com domains will be able to book as usual. We are working on resolving this issue as a top priority, and we will keep you updated. | |
5 years, 7 months ago | ISSUE RESOLVED: March 5, 2019 - All Booking pages should now be operational as usual. If you see any issues please write to support@oncehub.com | |
5 years, 7 months ago | ISSUE DETECTED: March 5, 2019. 12:30 US Eastern time - We are currently experiencing issues with customer-facing Booking pages and customers will not be able to book. We are working on this issue with highest priority and we will keep you updated. | |
5 years, 7 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, March 2, 2018, 3:20 AM US Eastern. The scheduled downtime for the OnceHub release is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 7 months ago | SCHEDULED DOWNTIME STARTING: 12:14 AM US Eastern, Saturday, March 2, 2019. We are starting the release for ScheduleOnce 9.0 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter. | |
5 years, 7 months ago | SCHEDULED DOWNTIME PLANNED: We are releasing version 9.0 of ScheduleOnce this weekend, on March 2, 2019. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years, 9 months ago | ISSUE RESOLVED: We believe the issue detected on Zoom's end has been resolved. The ScheduleOnce integration seems to be functioning as expected and Booking pages utilizing Zoom should not be timing out. Please reach out to us at support@scheduleonce.com if you see anything unexpected; we are also monitoring the issue closely on our end. You can find more information on the Zoom status page:https://status.zoom.us/incidents/7mcj28xfdhh1 | |
5 years, 9 months ago | ISSUE DETECTED: We have detected an issue with Zoom originating on Zoom's end. Any Booking pages utilizing the Zoom integration may time out when attempting to make a booking and this may also disconnect them from the integration. You can check the status of Zoom by going to https://status.zoom.us/incidents/7mcj28xfdhh1. We will update as soon as we have more information. | |
5 years, 9 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, December 22, 2018, 2:08 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.95 release is now complete. Service may be intermittent for up to 5 hours. | |
5 years, 9 months ago | SCHEDULED DOWNTIME STARTING: 12:06 AM US Eastern, Saturday, December 22, 2018. We are starting the release for ScheduleOnce 8.95 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter. | |
5 years, 9 months ago | SCHEDULED DOWNTIME: We are releasing version 8.9.5 of ScheduleOnce this weekend, on December 22, 2018. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates. | |
5 years, 10 months ago | ISSUE RESOLVED: The issue ScheduleOnce experienced is finally fully resolved. Loading times in the ScheduleOnce Customer and User app are now back to normal. Please reach out if you have any questions: support@scheduleonce.com | |
5 years, 10 months ago | ISSUE DETECTED: The Azure database where ScheduleOnce is hosted is experiencing issues similar to what we experienced from them yesterday. This may cause slow loading times within the ScheduleOnce User and Customer app. Once Azure addresses these issues the User and Customer app loading times should return to normal. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have broken their SLA with us. Please be in touch if you have any questions: support@scheduleonce.com | |
5 years, 10 months ago | ISSUE REPORT, 29 November 2018: The Azure database where ScheduleOnce is hosted was down today. This caused the ScheduleOnce User and Customer app to be down for 21 minutes (10:58 AM UTC - 11:19 AM UTC). We continue to monitor the situation closely. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have actually broken their SLA with us. You can see more details in the screenshot taken from the Azure console in the image attached to our StatusOnce Twitter post here: https://twitter.com/StatusOnce/status/1068124322202566656 Please be in touch if you have any questions: support@scheduleonce.com | |
5 years, 11 months ago | ISSUE RESOLVED: This morning, we deployed an update that resolved the issue and we have been watching for stability since then. We are seeing that all behavior is now working as expected for iCloud users, with the exception of the calendar invite, which their iCloud Calendar will not send at the moment. All ScheduleOnce notifications will be sent as expected. This overall issue seems to have been caused by an impromptu change on the iCloud side, which caused the need for us to accommodate after the fact. We appreciate your patience as we addressed this change from Apple. Please reach out to support@scheduleonce.com with any questions. | |
5 years, 11 months ago | ISSUE DETECTED: We are seeing stability issues with the iCloud integration and Users with integrated iCloud calendars may not be able to receive bookings. Our developers are investigating possible causes, whether on Apple's end or ours. We are in communication with Apple and will update as soon as we have more information. | |
5 years, 11 months ago | ISSUE RESOLVED: The PC connector integration has been active for the last 45 minutes and we have been monitoring it to ensure stability. All syncing and bookings should function as expected. We appreciate your patience while this was resolved. If you have questions or see anything unexpected, please reach out to support@scheduleonce.com for assistance. | |
5 years, 11 months ago | ISSUE UPDATE: Our developers are reporting that the data migration for the PC connector will be another 1-2 hours. This means that customers using the PC connector for Outlook will not be able to sync or receive bookings during that time. We apologize for this unexpected delay and want to ensure you we are focusing on this issue as highest priority to resolve. We will post again once the migration is complete. | |
5 years, 11 months ago | ISSUE UPDATE: We are seeing a delay in the PC connector's data migration after the release. We expect this may take up to another two hours before syncing and booking are available to customers using the PC connector. We apologize for any inconvenience this may cause and will let you know as soon as we have an update. | |
5 years, 11 months ago | DOWNTIME COMPLETE: Our scheduled downtime for releasing ScheduleOnce 8.9 is complete. Service may be intermittent for up to five hours. Please note that the database is still indexing from the release; it will take a few hours for new feature functionality to appear in the stream. Customers using the Outlook PC connector will still be able to access the admin area but will not be able to sync or receive bookings for approximately the next 90 minutes. We will update on the PC connector status once we have more information. Customers can reach out to support@scheduleonce.com with any questions. | |
5 years, 11 months ago | SCHEDULED DOWNTIME STARTING: 12:04AM US Eastern, Saturday, October 20, 2018. We are starting the release for ScheduleOnce 8.9 now. Downtime is expected to last up to 120 minutes with intermittent service for five hours thereafter. We will post more information here as soon as we have an update. | |
5 years, 11 months ago | SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.9 this Saturday, October 20, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 120 minutes with up to 5 hours intermittent service thereafter. | |
5 years, 12 months ago | ISSUE RESOLVED: Issues with Dynamic rules and Resource pools have now been resolved. All Master pages should now be working as expected. If you are still experiencing any issues, please email support@scheduleonce.com | |
5 years, 12 months ago | ISSUE DETECTED: We have seen that Master pages using Dynamic Rules will show "No Times are currently Available." As well, previously created Resource Pools will not be visible in the Admin side. Master pages using Static rules are behaving as expected. We are are working to correct this issue with highest priority and will continue to keep you updated. | |
6 years ago | ISSUE RESOLVED: The behavior experienced regarding loading after October 20 has been resolved and customers using a mobile device should now be able to book without issue. Some accessing by mobile device from Brazil may still see an issue and we expect this to be resolved soon. Thank you for your patience. Please reach out with any questions to: support@scheduleonce.com | |
6 years ago | ISSUE DETECTED: We have detected an issue on mobile browser for some users when selecting a date after October 20 on the Booking page. Behavior experienced is that the page continues loading and does not move to the next step. Experience on desktop view is unaffected; this issue applies only to mobile view. We are investigating with highest priority and hope to resolve this within the next 48 hours. Thank you for your patience in the meanwhile. We will update as soon as we have more information. | |
6 years, 2 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, August, 11, 2018, 1:40 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.8 release is now complete. Service may be intermittent for up to 5 hours. | |
6 years, 2 months ago | SCHEDULED DOWNTIME STARTING: 12:00AM US Eastern, Saturday, August 11, 2018. We are starting scheduled maintenance now to release ScheduleOnce 8.8. Downtime is expected to last up to 90 minutes. We will post more information here as soon as we have an update. | |
6 years, 2 months ago | SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.8 this Saturday, August 11, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 90 minutes with up to 5 hours intermittent service thereafter. | |
6 years, 2 months ago | SCHEDULED DOWNTIME COMPLETE: 2:11 AM US Eastern, Saturday, July 28. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance. | |
6 years, 2 months ago | SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 27, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to 140 minutes. We will post more information here as soon as we have an update. | |
6 years, 2 months ago | SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 28. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to 140 minutes. | |
6 years, 3 months ago | SCHEDULED DOWNTIME COMPLETE: 2:04 AM US Eastern, Saturday, July 7. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance. | |
6 years, 3 months ago | SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 7, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to two hours. We will post more information here as soon as we have an update. | |
6 years, 3 months ago | SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 7. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to two hours. | |
6 years, 3 months ago | DOWNTIME COMPLETE: Sunday, 1 July, 2018: 6:44AM US Eastern: Our hardware is upgraded and the downtime is complete. Thank you for your patience as we improve performance. | |
6 years, 3 months ago | DOWNTIME: Sunday, 1 July, 2018: 6:43AM US Eastern: We are going to have about a minute of downtime in order to upgrade hardware and improve performance. You may experience brief connection issues of a few seconds. We will keep you posted. | |
6 years, 3 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, June 30, 2018, 2:01 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.7 release is now complete. Service may be intermittent for up to 5 hours. | |
6 years, 3 months ago | SCHEDULED DOWNTIME STARTING: 12:04AM Eastern US, Saturday, June 30. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated to be two hours. After the downtime is complete, service may be intermittent up to five hours thereafter. | |
6 years, 3 months ago | SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.7 this Saturday, June 30, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 2 hours with up to 5 hours intermittent service thereafter. | |
6 years, 5 months ago | SCHEDULED DOWNTIME COMPLETE: Saturday, May 12, 2018, 1:53AM Eastern US. Scheduled downtime for ScheduleOnce 8.6 release is complete. Service may be intermittent for the next five hours. Learn more about the newest release: https://blog.scheduleonce.com/2018/05/scheduleonce-8-6-is-live-offer-a-localized-scheduling-experience/ | |
6 years, 5 months ago | SCHEDULED DOWNTIME STARTING: 12:00AM Eastern US, Saturday, April 12. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter. | |
6 years, 5 months ago | SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.6 this weekend. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time, May 12. We expect downtime of up to two hours and service may be intermittent up to five hours thereafter. | |
6 years, 6 months ago | ISSUE RESOLVED: Our developers have been monitoring the performance issue for an extended period during which everything was stable. They have confirmed that the system is working as expected and this issue should be resolved. We apologize for any inconvenience this may have caused. | |
6 years, 6 months ago | ISSUE DETECTED: We have been reviewing a reported issue with slow performance on some Booking pages. Our developers are investigating this with highest priority. We will update once we have further relevant information. | |
6 years, 6 months ago | SCHEDULED DOWNTIME COMPLETE: 3:50 AM Eastern US, March 24. The Customer application is now live and available to accept bookings. Service may be intermittent for up to 5 hours. Thank you for your patience. | |
6 years, 6 months ago | SCHEDULED DOWNTIME UPDATE: 2:55 AM Eastern US, March 24. Our developers are still working on migrating the Customer application. During this time, customers will be unable to book appointments. We hope to have everything completed very soon. Thank you for your patience in the meantime and check back here for updates. | |
6 years, 6 months ago | SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, March 24. We are starting the release now for ScheduleOnce 8.5. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter. | |
6 years, 6 months ago | SCHEDULED DOWNTIME: This weekend, we are releasing ScheduleOnce 8.5 with native Zoom integration. Downtime is estimated at two hours, starting 12AM Eastern US, Saturday, March 24 (midnight between Friday and Saturday). After the downtime is complete, service may be intermittent up to five hours thereafter. See more about the ScheduleOnce 8.5 release here: https://blog.scheduleonce.com/2018/03/scheduleonce-8-5-is-coming-native-zoom-integration/ | |
6 years, 7 months ago | ISSUE RESOLVED: The issue with the Salesforce integration is resolved. It appears to be due to a network issue with either Azure or the Salesforce API that they have now addressed. | |
6 years, 7 months ago | ISSUE DETECTED: We are seeing a timeout for the Salesforce integration, which is causing Booking pages integrated with Salesforce to currently not allow bookings. We are evaluating the cause of this, whether on our side or Salesforce's, with highest priority. | |
6 years, 7 months ago | ISSUE RESOLVED: The issue with the server was identified and resolved. Thank you for your patience as we addressed this. | |
6 years, 7 months ago | ISSUE DETECTED: One of our servers is experiencing issues and our developers are looking into it with highest priority. Behavior may include intermittent or slower service on the customer end. We will keep you updated. | |
6 years, 7 months ago | SCHEDULED DOWNTIME COMPLETE: 12:40AM Eastern US, Saturday, February 24, 2018. Our scheduled downtime has been completed. Thank you for your patience during the update. | |
6 years, 7 months ago | SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, February 23. We are starting our scheduled downtime for our patch. Downtime is expected to last up to 45. | |
6 years, 7 months ago | SCHEDULED DOWNTIME UPDATE: The timing for our patch tomorrow has updated to 12AM Eastern US, Saturday, February 24 (midnight between Friday and Saturday). Downtime will be up to 45 minutes. | |
6 years, 7 months ago | SCHEDULED DOWNTIME: We will be releasing a patch this Saturday, February 24, at 1AM Eastern US. Downtime will be up to 45 minutes. | |
6 years, 7 months ago | SCHEDULED DOWNTIME COMPLETE: 1:30AM Eastern US, Saturday, February 17, 2018. Our scheduled downtime has been completed. Service may be intermittent up to five hours from now. Thanks for your patience during the update. We're happy to share ScheduleOnce 8.4 with you! | |
6 years, 7 months ago | SCHEDULED DOWNTIME STARTING: 12:10AM Eastern US, Saturday, February 17. We are starting our scheduled downtime to release ScheduleOnce 8.4. Downtime is expected to last approximately 90 minutes with intermittent service for up to five hours thereafter. | |
6 years, 7 months ago | SCHEDULED DOWNTIME: Our latest release will be deployed this weekend on Saturday, February 17, 2018 at 12AM Eastern time (midnight between Friday and Saturday). Downtime will be approximately 90 minutes and there will be intermittent service up to five hours thereafter. | |
6 years, 8 months ago | ISSUE RESOLVED: Our developers have confirmed the issue with the PC connector for Outlook should be resolved. Thank you for your patience as we addressed this hardware issue. | |
6 years, 8 months ago | ISSUE UPDATE: Our developers have switched the server for our PC connector database and downtime has completed. They are investigating further to confirm the current status after switching servers. We will keep you updated as soon as we have full confirmation of the status. | |
6 years, 8 months ago | ISSUE DETECTED: Our developers are investigating an issue with the PC connector, which has the following behavior: for some, an error message incorrectly stating the connector is not connected to the internet; for others, slow loading times for available time slots on the customer end, slow loading for booking appointments, occasional time-outs when booking appointments, and slow loading on user end in some sections connected to the calendar. This was caused by a hardware issue on the server. We are about to switch the PC connector database to a different server and there will be downtime of up to 20 minutes. We will keep you updated. | |
6 years, 8 months ago | ISSUE RESOLVED: GoToMeeting has resolved their issue and now all should be working as expected. You can see more details on the matter through their status page: http://status-goto-developer.logmeininc.com/incidents/9s37tmj1b7q4 | |
6 years, 8 months ago | ISSUE UPDATE: We have received confirmation that the issue is a (500) Internal Server Error on GoToMeeting's side of the API, which is being experienced globally by applications integrated with GoToMeeting. We will keep you updated as soon as we have more information. | |
6 years, 8 months ago | ISSUE DETECTED: We are seeing a temporary connection error for Booking pages integrated with GoToMeeting. Our developers have investigated the issue and seen errors coming from the GoToMeeting end. We believe there is an error on their side and have contacted them. We will continue to investigate and keep you updated. | |
6 years, 9 months ago | SCHEDULED MAINTENANCE COMPLETE: The maintenance is complete. Thanks for your patience as we worked to maintain the system. | |
6 years, 9 months ago | SCHEDULED MAINTENANCE UPDATE: Saturday, January 13, 2018, 6:15AM. The maintenance is taking a bit longer than expected so the affected window will be longer than 5 hours. We will update when everything is complete. | |
6 years, 9 months ago | SCHEDULED MAINTENANCE STARTING: Saturday, January 13, 2018, 2:00 AM Eastern US. Our scheduled maintenance is starting now and will be active for up to five hours, with intermittent service primarily in the form of slower performance. We will keep you posted. | |
6 years, 9 months ago | SCHEDULED MAINTENANCE: As a reminder, this Saturday, January 13 at 2AM Eastern US, we have scheduled maintenance. Service may be intermittent up to five hours on both the Customer and User side with slower performance at times. | |
6 years, 9 months ago | SCHEDULED MAINTENANCE: We have scheduled maintenance planned this Saturday, January 13 at 2AM Eastern US. Service may be intermittent up to five hours with slower performance at times. | |
6 years, 9 months ago | ISSUE RESOLVED: Monday, January 8, 2018, 12:35PM. The issue with Booking pages loading is now resolved. | |
6 years, 9 months ago | ISSUE DETECTED: Monday, January 8, 2018, 12:24PM Eastern US. We are seeing an issue with some pages not loading availability or the booking form and are investigating with highest urgency. We expect the matter to be resolved soon and will keep you updated. | |
6 years, 9 months ago | MAINTENANCE COMPLETE: Sunday, January 7, 2018, 2AM Eastern US. The database maintenance scripts are complete and bookings can now be taken. Thank you for your patience as we maintain the systems. | |
6 years, 9 months ago | MAINTENANCE UPDATE: Sunday, January 7, 2018, 2:29AM US Eastern. The last script for database maintenance is taking longer than expected. We hope to have everything completed very soon. Thank you for your patience in the meantime. | |
6 years, 9 months ago | MAINTENANCE INITIATED: Sunday, January 7, 2018, 12:50AM US Eastern. Our developers are currently performing database maintenance, which is temporarily slowing the system. As a result, bookings are not able to be made for a short period of time. We expect the script to be done very soon. We will keep you updated. | |
6 years, 9 months ago | SCHEDULED DOWNTIME COMPLETE: 1:40 AM Eastern US. ScheduleOnce 8.3 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. Contact us with any questions at support@scheduleonce.com. | |
6 years, 9 months ago | SCHEDULED DOWNTIME STARTING: Saturday, January 6, 12:40 Eastern. We are starting the release now. Downtime is expected to last up to 2 hours. Service may be intermittent up to five hours thereafter. We'll keep you posted. | |
6 years, 9 months ago | As a reminder, in order to release version 8.3, ScheduleOnce has scheduled downtime this Saturday, January 6 at 12:00AM (midnight between Friday and Saturday). Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Check back here for updates during and after the update. | |
6 years, 9 months ago | ISSUE RESOLVED: The issue with pages loading is now resolved. We apologize for any inconvenience this may have caused. If you are seeing any unexpected behavior, please reach out to: support@scheduleonce.com | |
6 years, 9 months ago | ISSUE UPDATE: We are seeing that the majority of pages are now working as expected but there are a few that are still experiencing issues. We are continuing to investigate and will update as soon as we have more information. | |
6 years, 9 months ago | ISSUE UPDATE: We are seeing that all pages are now experiencing an issue loading availability. Our developers are still investigating and hoping to resolve the issue very soon. We will keep you updated. | |
6 years, 9 months ago | ISSUE DETECTED: Some Booking pages and Master pages are loading as times not currently available. Our developers are investigating with highest priority. We will post an update once we have more information. We apologize in the meantime for the inconvenience and hope to have a resolution very soon. | |
6 years, 9 months ago | SCHEDULED DOWNTIME: As a reminder, ScheduleOnce has scheduled downtime as we release version 8.3 this Saturday, January 6 at 12:00 AM (midnight between Friday and Saturday) Eastern US. Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Please check back here for updates during and after the update. | |
6 years, 9 months ago | SCHEDULED DOWNTIME: This Saturday at midnight (between Friday and Saturday) Eastern US time, we have scheduled downtime to release ScheduleOnce 8.3, our latest update. Downtime is expected for up to two hours and service may be intermittent up to five hours after downtime is finished. | |
6 years, 9 months ago | RESOLVED ISSUE UPDATE: Our developers have updated us that the issue with Booking pages working slowly or timing out was due to a Microsoft issue with our Azure database hosted with them. As soon as Microsoft addressed this issue, the matter also was resolved on our end. If you have any questions or see any unexpected behavior, please do not hesitate to reach out to us: support@scheduleonce.com | |
6 years, 9 months ago | ISSUE RESOLVED: The issue related to Booking pages being slower and sometimes timing out should now be resolved. Our developers are evaluating the issue further and we are monitoring the system very closely to ensure stability. Thank you for your patience as we resolved this issue. | |
6 years, 9 months ago | ISSUE DETECTED: Tuesday, January 2, 2018, 12:36PM US Eastern. We are seeing some Booking pages taking extra time to load and, in some cases, timing out. We are evaluating the issue with highest priority and will provide an update as soon as we have more information. | |
6 years, 9 months ago | ISSUE RESOLVED: The issue regarding notifications is resolved and all email notifications for future bookings should be acting as expected. Customer and User notifications from the affected window have been sent out, excepting reminders related to bookings for today. We apologize for this issue and thank you for your patience as we resolved the matter. | |
6 years, 9 months ago | ISSUE UPDATE: Issue with email notifications not being sent does not affect customers using 'Email from your domain'. For any questions please contact: support@scheduleonce.com | |
6 years, 9 months ago | INCIDENT REPORT: We are seeing an issue that ScheduleOnce email notifications are not being sent due to a quota issue. Our technical team is working toward a resolution. We expect a full resolution in the next few hours and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com | |
6 years, 10 months ago | SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. | |
6 years, 10 months ago | SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter. | |
6 years, 10 months ago | SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter. | |
6 years, 11 months ago | SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. | |
6 years, 11 months ago | SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted. | |
6 years, 11 months ago | SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account. | |
6 years, 11 months ago | ISSUE RESOLVED: The matter where customers cannot make bookings is now resolved. We are investigating the cause with our engineering team. We are sorry for any inconvenience this may have caused. | |
6 years, 11 months ago | ISSUE DETECTED: We are seeing accounts that are unable to complete bookings due to a temporary connection error. Our engineers are investigating with highest priority and urgency. We will update when we have more information. | |
7 years, 1 month ago | ISSUE RESOLVED: All Booking pages should now be working as expected. We appreciate your patience with the downtime due to our release. Please be sure to learn about our new layout and features at https://www.youtube.com/watch?v=kBbf0zhO8kg | |
7 years, 1 month ago | ISSUE UPDATE: The Booking pages have been up for some time and we were holding off confirming this in order to ensure stability of the resolution. However, currently everything is working as expected and we are hopeful this will continue. All our developers are watching the matter very closely and we will keep the status on partial a while longer as we continue reviewing the matter. We are very sorry for this issue and any inconvenience it may have caused. | |
7 years, 1 month ago | ISSUE UPDATE: All browsers are now affected and all pages are temporarily down on the customer end. We are working to fix this ASAP. We'll keep you updated as soon as we have more information. | |
7 years, 1 month ago | ISSUE DETECTED: Due to a patch we just uploaded, we are seeing that some are not able to access their Booking pages on the customer end. It is only affecting some browsers and should be accessible in an incognito browser. We recommend clearing your cache, as this addresses the issue for many. We will keep you updated. We apologize for the issue and want to assure you that our developers are working to fix this ASAP. | |
7 years, 1 month ago | ISSUES RESOLVED: #1 Embedded Booking Pages are now working as expected. #2 Redirects are now occurring as expected. If you still see any issues please email support@scheduleonce.com | |
7 years, 1 month ago | ISSUE DETECTED: Booking pages using redirect URLs are currently booking appointments but not redirecting to the specified URL. We have created a fix for this and hope to have it resolved in the next couple hours. We will update when we have more information. Thank you for your patience as we work to resolve this completely ASAP. | |
7 years, 1 month ago | ISSUE DETECTED: We are seeing that some website integration is not working. We expect this to be resolved within the next couple hours. We will post on this again as soon as we have an update. | |
7 years, 1 month ago | SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/ | |
7 years, 1 month ago | SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/ | |
7 years, 1 month ago | SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/. | |
7 years, 1 month ago | ISSUE RESOLVED: The issue is resolved and Booking pages should now be completely operational. If you see any unexpected behavior, please contact support@scheduleonce.com | |
7 years, 1 month ago | ISSUE UPDATE: All Booking pages are currently not able to complete bookings and showing that no times are available. We are working on this with highest priority and will continue to update you. | |
7 years, 1 month ago | ISSUE DETECTED: Accounts integrated with Google Calendars (not including G Suite connections through the Google Marketplace) are currently experiencing an issue with bookings going through. After a customer submits their data, they see an error that no times are currently available. We are investigating this with highest urgency so we can understand whether Google changed anything on their end today or if anything else might have caused it. We will update as soon as we have more information. Thank you for your patience and we apologize for any inconvenience this may cause. | |
7 years, 2 months ago | ISSUE RESOLVED: The issue with email notifications being sent multiple times has been resolved now. Thank you for your patience and we apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com | |
7 years, 2 months ago | INCIDENT REPORT: Over the past 12 hours, email notifications may have been sent multiple times. We have now put a temporary procedure in place to prevent this from occurring, though some duplicate emails may still be received. We expect a full resolution by tomorrow morning and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com | |
7 years, 3 months ago | SCHEDULED DOWNTIME FINISHED: Our infrastructure has been upgraded and the application is back up as of about 90 minutes ago, but we held off posting in order to ensure stability. We appreciate your patience as our developers upgraded the infrastructure and handled unexpected delays during the process. Service may be intermittent up to five hours. If you have any questions, please contact us at: support@scheduleonce.com | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: Developers are still waiting for the infrastructure upgrade to complete. We will post here again as soon as we have an update. Thanks for your patience during this unexpected delay. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: A quick update that we're still working on the infrastructure upgrade. Our developers encountered an unexpected issue and some procedures had to be redone as a result. We believe the downtime will be complete in the next 90 minutes, possibly sooner. Thank you for your patience. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: Our developers have advised us that downtime will continue up to an hour further. We will keep you posted. Thank you for your patience as we make sure that everything in the infrastructure upgrade is given our comprehensive attention. | |
7 years, 3 months ago | SCHEDULED DOWNTIME STARTING: We are starting the infrastructure upgrade now. Downtime is expected to last up to one hour. Service may be intermittent up to five hours thereafter. We'll keep you posted. | |
7 years, 3 months ago | SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished. | |
7 years, 3 months ago | SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page. | |
7 years, 3 months ago | SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance. | |
7 years, 4 months ago | SCHEDULED DOWNTIME COMPLETE: Our scheduled database maintenance has finished and the application is now back up. Downtime lasted twenty minutes. Thank you again for your understanding as we maintain the application. | |
7 years, 4 months ago | SCHEDULED DOWNTIME: Our scheduled database maintenance is starting. Downtime is expected to be up to half an hour, though it may be much less than this. Thank you for your patience as we maintain the application. | |
7 years, 4 months ago | SCHEDULED DOWNTIME: There will be a planned database update on Saturday, June 10th, 2017 at 1:30 AM Eastern. The downtime is expected to last up to 30 minutes, but may be much less. During this time, the User application will be unavailable and customers will be unable to book appointments during this brief window. Check back here for updates. | |
7 years, 5 months ago | ISSUE RESOLVED: It appears that Microsoft has resolved the issues with their Office 365 API that was preventing available times from being displayed. Service should now be fully restored. | |
7 years, 5 months ago | ISSUE UPDATE: We are still waiting on Microsoft to address the bug on their end that is preventing some of our accounts integrated with Office 365 from showing available times. We will update as soon as we have more information from them. We apologize for the inconvenience but as the issue is not caused by our end, we are limited in what we can do before Microsoft resolves matters with their API. We recommend anyone affected to try switching to our Exchange integration temporarily, as it allows for a connection with Office 365 as well. | |
7 years, 5 months ago | ISSUE DETECTED: We are seeing that, due to a change on Microsoft's end, Office 365 integrations are currently disconnected from ScheduleOnce. This is causing Booking pages connected to Office 365 to not show availability. We are investigating further with highest priority to understand how to address this, and we have reached out to Microsoft to learn more about what they are doing to address the bug on their end. We apologize for the issue and recommend that Office 365 users temporarily switch to our Exchange integration: http://help.scheduleonce.com/customer/en/portal/articles/2689585-connecting-to-exchange-personal-credentials-?b_id=9179 | |
7 years, 6 months ago | ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com | |
7 years, 6 months ago | ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated. | |
7 years, 6 months ago | ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We have not experienced any issues since our last update and wanted to make sure the fix was permanent before posting a final update. We apologize for any inconvenience this may have caused. | |
7 years, 6 months ago | ISSUE UPDATE: Secure links (and website integration with it, as all website integration is through HTTPS) are currently behaving as expected, and have been for the last 45 minutes, due to a temporary fix. We are investigating further on the cause so we can provide a permanent resolution. We are watching the issue very closely at all times and thank you for your patience. | |
7 years, 6 months ago | ISSUE UPDATE: Although the secure link issue was temporarily resolved, due to server crashing it is down again. We are working with our hosting provider to resolve this completely with greatest expediency. | |
7 years, 6 months ago | ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We are very sorry for any inconvenience this may have caused. | |
7 years, 6 months ago | ISSUE DETECTED: All secure links currently are not available to be used. This means website integration is currently unavailable, as all website integration uses https. We are working on this with highest urgency and hope to have this fixed very soon. As a workaround, please direct customers temporarily to http://meetme.so/link, with link being your link name, if https rather than https is an option for your organization. We apologize for the inconvenience and will have an update for you soon. | |
7 years, 6 months ago | SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required. | |
7 years, 6 months ago | PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page. | |
7 years, 6 months ago | ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue. | |
7 years, 6 months ago | ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated. | |
7 years, 6 months ago | ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online. | |
7 years, 7 months ago | ISSUE RESOLVED: All matters regarding email notifications not being sent and images not loading should be resolved. We are continuing to monitor the situation closely with Amazon to ensure there are no further issues. Please be in touch if you have any questions: support@scheduleonce.com | |
7 years, 7 months ago | ISSUE PARTIALLY RESOLVED: Images are now loading and we are seeing that some email notifications are being sent out. We are hoping the issue will be fully resolved soon and are watching Amazon Web Service’s updates closely. | |
7 years, 7 months ago | ISSUE DETECTED: Our email and image host, Amazon Web Services, is currently experiencing an outage of services. This means that notifications from ScheduleOnce are not currently being sent and images might not be accessible. However, we anticipate that, upon resolution, queued notifications will be sent at a delay. We will keep you updated. You can also see the Amazon Web Services status page for their updates on the matter: https://status.aws.amazon.com/ | |
7 years, 7 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours. | |
7 years, 7 months ago | SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after. | |
7 years, 7 months ago | PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that. | |
7 years, 8 months ago | PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 26, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected. | |
7 years, 8 months ago | PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected. | |
7 years, 8 months ago | PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window. | |
7 years, 8 months ago | PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected. | |
7 years, 9 months ago | POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding. | |
7 years, 9 months ago | ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused. | |
7 years, 9 months ago | ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information. | |
7 years, 9 months ago | SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems. | |
7 years, 9 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours. | |
7 years, 9 months ago | SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that. | |
7 years, 9 months ago | PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that. | |
7 years, 9 months ago | ISSUE RESOLVED: All matters regarding the notifications should be fully resolved. A small amount of users or customers might receive two notifications rather than one for bookings created or updated during the affected window. Please be in touch if you have any questions: support@scheduleonce.com | |
7 years, 9 months ago | UPDATE: We are marking the email notification issue as tentatively resolved. Email notifications are now being sent as expected. We are looking into the waiting queue of notifications from the affected window and should have a full resolution for you shortly. | |
7 years, 9 months ago | ISSUE DETECTED: We have detected that email notifications are not being sent out by Amazon Web Services. SMS notifications and calendar invites are still being sent out as expected. We are working toward a swift solution and will keep you updated. | |
7 years, 9 months ago | ISSUE RESOLVED: Our provider switched to a different internet source, which took a few minutes to update on our end. All should now be updated and back online. Thanks for your patience. Please be in touch if you have any questions. | |
7 years, 9 months ago | UPDATE: We are still working with our provider to resolve the issue of intermittent downtime as swiftly as possible. You can see updates on the situation here and also on their status page: https://lightcrest.status.io/ | |
7 years, 9 months ago | ISSUE DETECTED: We are currently experiencing intermittent network issues, resulting in the customer application not operating for a few minutes at a time. We are in close contact with our network provider and have conveyed the urgency of the issue's resolution. We will update you as soon as we have more information. | |
7 years, 11 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours. | |
7 years, 11 months ago | SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that | |
7 years, 11 months ago | PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that. | |
8 years ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours. | |
8 years ago | SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience. | |
8 years ago | SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours. | |
8 years ago | PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that. | |
8 years ago | ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected. | |
8 years ago | SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues. | |
8 years ago | One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward. | |
8 years, 1 month ago | INCIDENT SUMMARY for August 15: On this date, we experienced unplanned downtime and service interruption. This was the cause of multiple hardware-related issues occurring subsequently to each other. Due to a glitch, mirroring in the database was paused. This caused the logs on our main database to grow very fast, as when mirroring does not work, logs are not truncated as usual. Once logs reached the machine’s capacity, the database was unable to execute additional transactions. This was caught fairly quickly and we attempted multiple ways to fix it, but required a brief system reset to address the issue. Upon reloading, the server was overloaded and reached 100% capacity very fast. After assessing options, observing that the cache was building very slowly, we decided to take proactive measures immediately and change the configuration between the physical and virtual machine. Upon the first couple configuration changes, the hypervisor was momentarily successful but then crashed. We updated the hypervisor’s software and changed configuration again. The third configuration was stable. We are very sorry for the inconvenience this incident may have caused you and your customers. We have started addressing relevant matters, including a more robust alert system and an increased buffer for the servers. Please be in touch if you have any questions: contact@scheduleonce.com | |
8 years, 1 month ago | ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it. | |
8 years, 1 month ago | ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this. | |
8 years, 1 month ago | ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information. | |
8 years, 1 month ago | MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues. | |
8 years, 1 month ago | PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted. | |
8 years, 1 month ago | PARTIAL SERVICE DISRUPTION: It has been brought to our attention that some customer pages might not be accessible yet. We expect these to be back very soon and are working on the matter with highest urgency. | |
8 years, 1 month ago | ISSUE RESOLVED: The application is back up and all should be working as expected. We are sorry for this issue and will continue monitoring everything throughout the day to ensure all is well. | |
8 years, 1 month ago | ISSUE DETECTED: Monday, 15th August, 2016, 07:30 AM Eastern US time - We have detected an issue with our production database that is preventing customers from scheduling appointments. We are working to resolve the issue as soon as possible. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience. | |
8 years, 1 month ago | SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours. | |
8 years, 2 months ago | PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you. | |
8 years, 4 months ago | ISSUE RESOLVED: Saturday, 28 May, 2016, 9:37 AM: All customer-side functionality should be working as expected. We apologize for the issue and will continue monitoring to be sure all systems continue with optimal behavior. | |
8 years, 4 months ago | ISSUE DETECTED: Saturday, 28 May, 2016, 9:09 AM Eastern US time - We have detected an issue with our production database that is causing bookings to not be scheduled. We are acting on this matter with the highest urgency and will keep you updated. | |
8 years, 5 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours. | |
8 years, 5 months ago | SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours. | |
8 years, 5 months ago | SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours. | |
8 years, 6 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours. | |
8 years, 6 months ago | SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours. | |
8 years, 6 months ago | SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours. | |
8 years, 7 months ago | RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out. | |
8 years, 7 months ago | Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it. | |
8 years, 7 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours. | |
8 years, 7 months ago | SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours. | |
8 years, 7 months ago | PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes. | |
8 years, 7 months ago | RESOLVED: The slow response from the Google Calendar API has been resolved by Google. All is back to normal. | |
8 years, 7 months ago | There is a slow response time from the Google Calendar API. We are continuing to investigate. | |
8 years, 7 months ago | We have identified the Google Calendar integration as the source of the issue. We are investigating further. | |
8 years, 7 months ago | The Customer app is loading very slowly. We are investigating the issue and will update ASAP. | |
8 years, 9 months ago | SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here. | |
8 years, 9 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours. | |
8 years, 9 months ago | SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours. | |
8 years, 9 months ago | PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours. | |
8 years, 10 months ago | SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates. | |
8 years, 11 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours. | |
8 years, 11 months ago | SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes. | |
8 years, 11 months ago | PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page. | |
8 years, 11 months ago | RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience. | |
8 years, 11 months ago | ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience. | |
9 years ago | RESOLVED: The issue has been resolved. We apologize for the inconvenience. | |
9 years ago | ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience. | |
9 years ago | RESOLVED: The issue has been resolved. We apologize for the inconvenience. | |
9 years ago | ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch. | |
9 years ago | SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours. | |
9 years ago | DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated. | |
9 years, 1 month ago | RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience. | |
9 years, 1 month ago | ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch. | |
9 years, 1 month ago | RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend. | |
9 years, 1 month ago | UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours. | |
9 years, 1 month ago | DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated. | |
9 years, 2 months ago | ISSUE DETECTED: 08/03/2015 at 04:53 PM EST. We have detected an issue with email reminders not being sent out to some customers. This issue was promptly fixed; however, some customers might not have received reminders if they were set to receive them in the last hour. We apologize for any inconvenience this has caused. | |
9 years, 3 months ago | SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. | |
9 years, 3 months ago | PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected. | |
9 years, 3 months ago | SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance. | |
9 years, 3 months ago | ISSUE RESOLVED on Monday, June 22 at 3:56 AM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience. | |
9 years, 3 months ago | ISSUE DETECTED on June 22, 2015 at 3:51 AM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update. | |
9 years, 3 months ago | ISSUE RESOLVED on Monday, June 15 at 2:58 PM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience. | |
9 years, 3 months ago | ISSUE DETECTED on June 15, 2015 at 2:28 PM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update. | |
9 years, 4 months ago | SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours. | |
9 years, 4 months ago | SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes. | |
9 years, 4 months ago | ASSESSMENT: Reported on June 4 at 10:59 AM. This morning, our developers were fine-tuning last weekend’s release and a minor flaw in the update caused some email notifications to not be sent out. The relevant notification was the confirmation email to User and Customer for some Booking pages. The affected bookings were from Booking pages that do not use Services. Booking pages using Services were not affected. Rescheduled bookings, cancellations, reminders, and the calendar invite were not affected. This issue is completely resolved. For any questions, email: support@scheduleonce.com | |
9 years, 4 months ago | Reported on June 4, 2015 at 10:16 AM US Eastern Time. The issue with email notifications has now been resolved. We will continue monitoring the situation for the next several hours to ensure system integrity remains intact. We thank you for your patience as we worked to fix this matter. | |
9 years, 4 months ago | Reported on June 4, 2015 at 9:48 AM US Eastern Time. The following service has been affected: Notifications. We detected an issue with email notifications not being sent out. Calendar invites are still being sent out. We are working to get this back up ASAP. We will keep you posted and apologize for any inconvenience. | |
9 years, 4 months ago | Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours. | |
9 years, 4 months ago | Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes. |
Status Legend
Operational
Complete service disruption
Incident report
Partial service disruption