System Status - OnceHub User application

Tracks issues affecting a User’s ability to access or make changes to their OnceHub account.

Time Status Message
6 days, 18 hours ago 1_Operational ISSUE RESOLVED: We have received no further reports of Users not receiving emails for password resets and account verification. Our developers will continue to monitor this behavior but it appears to be resolved.
6 days, 20 hours ago 5_Incident report INCIDENT REPORT: At approximately 3:15 EDT, we started receiving reports that some Users are not able to receive User emails for password resets and account verification. This issue has not impacted notifications for customer bookings. We have resolved this issue and will continue to monitor it. Please reach out to support@oncehub.com should you see this behavior occur.
2 weeks, 3 days ago 1_Operational ISSUE RESOLVED: Saturday, September 5th. The issue from today causing OnceHub notifications to send on a delay has been resolved and all booking notifications to Customers and Users should now be received in a timely manner. We are continuing to monitor the situation and will post further updates if needed.
2 weeks, 3 days ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where email notifications are being sent out after a delay. This behavior began around 9:00 AM Eastern time and is currently being investigated with the highest priority. While some notifications may still be delayed, Customer booking notifications are being sent in real time. We will continue to monitor the situation and will post further updates here as necessary.
2 weeks, 5 days ago 1_Operational ISSUE RESOLVED: The intermittent issue resulting in OnceHub accounts and scheduling pages failing to load seems to have been resolved. We are continuing to monitor the situation and will resume posting updates here if needed.
2 weeks, 5 days ago 3_Partial service disruption ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
2 weeks, 6 days ago 3_Partial service disruption ISSUE DETECTED: We have detected an intermittent issue where some page content may fail to load upon accessing the ScheduleOnce Setup section or loading Booking page links. If you encounter this issue, please refresh the page or wait one minute and try again. We are investigating the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
1 month, 1 week ago 1_Operational ISSUE RESOLVED: From approximately 3:30AM EDT - 3:40AM EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
1 month, 1 week ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
1 month, 3 weeks ago 1_Operational RELEASE UPDATE: 1:25 am US Eastern, Saturday, July 31st. Updates have been completed. Please contact support@oncehub.com if you encounter any unexpected behavior.
1 month, 3 weeks ago 3_Partial service disruption RELEASE UPDATE: 1:03am US Eastern, Saturday, July 31st. We are performing some backend updates. Users may experience intermittent issues accessing the application for 3 to 5 minutes during this update. Learn more at status.oncehub.com/services/
2 months, 1 week ago 1_Operational ISSUE RESOLVED: Our developers have received an update that the inability to access OnceHub accounts and scheduling pages was due to Microsoft Azure infrastructure, and have since been resolved. See here for more information on Azure's status: https://status.azure.com/status/history/
2 months, 1 week ago 5_Incident report ISSUE DETECTED: At approximately 4:00am EDT we detected an issue where OnceHub Users were unable to sign in to or navigate their accounts. The behavior lasted approximately 10 minutes, and we are currently investigating this matter with the highest priority. We will provide updates here as they become available.
2 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our developers have investigated the issue that caused the OnceHub User application to be inaccessible for about 15 minutes. This issue has been resolved and should not reoccur. If you continue to experience any unexpected behavior, please contact support@oncehub.com.
2 months, 4 weeks ago 5_Incident report ISSUE DETECTED: Saturday June 27th 2:35AM US Eastern. The OnceHub User application was inaccessible for around 15 minutes. Customers were still able to book during this time. This issue has since resolved at 2:50AM US Eastern. We are currently investigating what may have caused this.
3 months ago 1_Operational ISSUE RESOLVED: The issue causing successful payments not to unlock ScheduleOnce accounts has been resolved. If you believe you were affected by this issue, please email support@oncehub.com for further instructions.
3 months ago 5_Incident report ISSUE DETECTED: At around 5:30 AM EST we detected an issue where some OnceHub User payments did not unlock ScheduleOnce accounts. This resulted in some accounts showing as locked despite making a successful payment. We are investigating this with the highest priority and will provide further updates as soon as possible. If your account encountered this issue please reach out to us at: support@oncehub.com
3 months ago 1_Operational RELEASE UPDATE: Saturday, June 20th, 2:54 AM US Eastern. The Activity stream has finished rebuilding, and new Activities will be now added to the Activity stream as expected.
3 months ago 1_Operational RELEASE UPDATE: Saturday, June 20th, 2:13 AM US Eastern. The Activity stream is currently rebuilding data, therefore new activities will not be posted until this rebuild is completed.
3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for 9.9 is now complete. This update is still in progress and service may be intermittent for up to 5 hours. We will post again when this update has been completed.
3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for version 9.9 is now complete. This version introduces our Microsoft Teams integration along with additional updates. Service may be intermittent for up to 5 hours.
3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: Saturday, June 20, 2020, 12:31 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
3 months, 1 week ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing Microsoft Teams integration this weekend, on June 20th 2020. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
3 months, 1 week ago 1_Operational SERVICE PROVIDER SCHEDULED DOWNTIME COMPLETE: Our payment processor has completed their scheduled maintenance. New payments should now be processed as expected. If you continue to have any trouble making a purchase within your account, please contact support@oncehub.com
3 months, 1 week ago 3_Partial service disruption SERVICE PROVIDER SCHEDULED DOWNTIME: Our payment processor has scheduled downtime for security upgrades set to take place between June 16th at 6pm EDT and June 17th at 6am EDT. Payments made to OnceHub during this time may not complete or may not be reflected within within the OnceHub account. If you have any issues with payments during this time, please contact support@oncehub.com
3 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, June 6th, 1:35 AM US Eastern. The scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
3 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, June 6th. We are starting our backend upgrades. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
3 months, 2 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We are performing backend upgrades on Saturday, June 6th, 2020 at 1:30 AM US Eastern time. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
4 months ago 1_Operational ISSUE RESOLVED: Our developers have found that the behavior where Users could not sign into their OnceHub accounts was due to an issue with Microsoft Azure. Microsoft has resolved this issue and the behavior is no longer occurring. See here for more information: https://drive.google.com/file/d/1hgQ7_ZdbmDx9r1L1dkwnbviZpJmgKw3H/view?usp=sharing Please contact support@oncehub.com if you continue to experience any unexpected behavior.
4 months ago 5_Incident report ISSUE DETECTED: At approximately 9:15am EDT we detected an issue where Users were unable to access their OnceHub accounts. The issue resolved itself within about a minute. Customer bookings were unaffected during this time. Our developers are investigating the cause of the issue with highest priority. We will continue to provide updates here as needed.
4 months ago 1_Operational ISSUE RESOLVED: We have received confirmation from Microsoft Azure that the issue causing OnceHub accounts and scheduling pages to load slowly has been resolved on their end. You can find more information on this here: https://drive.google.com/file/d/1t3IrAZlhBeqsQ2A2WOFZZUMYFLumIwZx/view?usp=sharing We have been monitoring this behavior and see that it has not recurred. Please contact support@oncehub.com if you continue to encounter any issues.
4 months ago 1_Operational ISSUE RESOLVED: OnceHub accounts and scheduling pages are now loading as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you continue to encounter any unexpected behavior.
4 months ago 5_Incident report ISSUE UPDATE: Our developers have received an update that the slow loading of OnceHub accounts and scheduling pages is due to Microsoft Azure infrastructure. See here for more information on Azure's status: https://drive.google.com/file/d/1FyItEUhyc2CvSDgTjBKFOgJE5uc4soa1/view?usp=sharing We will continue to post any updates here.
4 months ago 5_Incident report ISSUE UPDATE: Our developers have found that the slow loading of OnceHub accounts and scheduling pages is due to an issue with an upstream service provider. We will continue to post updates here.
4 months ago 5_Incident report ISSUE DETECTED: At approximately 8:15am EDT we detected an issue where OnceHub accounts and scheduling pages took longer than expected to load. We are looking into this behavior with highest priority. We will continue to post updates on this behavior here.
4 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were seeing blank screens when logging into their OnceHub User accounts and can confirm all areas of the application are operating as expected. This issue was temporary and localized to around 10:15 AM US Eastern on April 29th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where Users are seeing blank screens when logging into their OnceHub User accounts. We are working to investigate the cause with the highest possible priority. Customer bookings during this period appear to be unaffected. We will continue to monitor the issue and post any updates here.
5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, April 25, 2020, 1:45 AM US Eastern. Our backend improvements have been completed. Normal service may be intermittent for up to five hours.
5 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: Saturday, April 25, 2020, 12:30 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
5 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, April 25th, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
5 months, 2 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue that caused some OnceHub Users to be unable to view sections of their account. The issue was temporary and localized to around 2:39pm EDT today, April 6th. Please contact support@oncehub.com if you experience any unexpected behavior.
5 months, 2 weeks ago 5_Incident report INCIDENT REPORT: At around 2:39pm US Eastern we detected an issue where some Users were unable to view some sections of their OnceHub accounts. Customer bookings during this period were unaffected. The issue automatically resolved itself within a few minutes. We are continuing to monitor this behavior and will post further updates here as necessary.
5 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We have resolved the issue preventing some account payments from being completed and preventing some Users from accessing the Subscription and billing tab of their OnceHub account. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
5 months, 3 weeks ago 5_Incident report ISSUE UPDATE: We see that affected Users are unable to make account payments. If payment fails, your account will still remain active and able to take bookings for a grace period before requiring repurchase. All other areas of the account are unaffected. We will post additional updates here regarding when can payment be completed.
5 months, 3 weeks ago 5_Incident report ISSUE DETECTED: At around 3:30am US Eastern we detected an issue where some Users were unable to load the Subscription and billing tab of their OnceHub account. All other areas of the account are unaffected. We are looking into this further and will post additional updates here as needed.
5 months, 4 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue with our outbound email service provider that caused OnceHub email notifications to send after a delay. The issue was temporary and localized to around 4:35pm EDT on March 27th. Please contact support@oncehub.com if you experience any unexpected behavior.
5 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: At around 4:35pm EDT we detected an issue where OnceHub email notifications were being sent out after a delay. This issue is currently causing a delay of 1-6 minutes. We have investigated and found the cause to be an issue with our outbound email service provider, Amazon Web Services. They are working to resolve this issue with the highest priority and progress can be followed here: https://status.aws.amazon.com/. We will continue to monitor the situation and will post further updates here as necessary.
6 months, 2 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were seeing slow loading and blank content in certain areas of their OnceHub accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 10:10 AM US Eastern on March 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
6 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: At around 10:10 AM US Eastern, we detected an issue where the OnceHub User application is not loading correctly or showing blank content. This does not affect customer bookings. We are investigating with the highest priority and will provide further updates as soon as possible.
6 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
6 months, 3 weeks ago 5_Incident report ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours.
7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter
7 months, 1 week ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
7 months, 1 week ago 1_Operational ISSUE RESOLVED: Tuesday, February 18, 2020, 3:55 AM US Eastern. We have resolved the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
7 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: Tuesday, February 18, 2020, 3:15 AM US Eastern. We are now performing an infrastructure upgrade regarding the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. No downtime is expected but there may be intermittent service disruption over the next 15-20 minutes.
7 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where some Users are receiving an 'Action could not be completed' error. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
7 months, 2 weeks ago 1_Operational ISSUE UPDATE: As of 2:30 PM EST, User accounts are no longer experiencing slow loading times and blank screens. We will continue to monitor to ensure that the issue is fully resolved.
7 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: At around 1:50 EST, we noticed an issue that is causing slow loading and blank screens in some User accounts. We are investigating this issue with the highest possible priority. The customer side of OnceHub does not appear to be affected; bookings can still be accepted without issue.
7 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where users were seeing blank content in certain areas of their ScheduleOnce accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 9:00PM EST on February 3rd. Please contact support@oncehub.com if you experience any unexpected behavior.
7 months, 3 weeks ago 5_Incident report ISSUE DETECTED: Around 9:00 PM ET, we noticed an issue where users were seeing blank content in certain areas of their ScheduleOnce Accounts'. This issue was detected and immediately resolved. We are continuing to monitor the situation to ensure the application has returned to full stability and will provide updates here as they become available.
8 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, January 4, 2020, 4:25 AM US Eastern. Our infrastructure upgrade has been completed. If you see any issues, please report them to support@oncehub.com
8 months, 3 weeks ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 12:45 AM US Eastern, January 4, 2020. We are now performing an infrastructure upgrade for OnceHub. No downtime is expected but there may be brief instances of intermittent service over the next three to four hours.
8 months, 3 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, January 4th, 2020 at 12:30 AM Eastern US time and will take up to 4 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
9 months, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:10 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application
9 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter.
9 months, 2 weeks ago 1_Operational ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior.
9 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates.
9 months, 2 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
10 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours.
10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
10 months, 1 week ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
10 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our payment gateway is back up and we are able to process payments once again. All services should resume functioning as expected. If you have been affected by this service disruption, please reach out to us at support@oncehub.com and we will assist you in whatever way we can.
10 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where our payment gateway is down and we cannot process payments. We are currently monitoring the situation and will post additional updates here as needed.
12 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
12 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
12 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
1 year ago 1_Operational SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com
1 year ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours.
1 year ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 6:20 pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
1 year ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 4:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
1 year ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
1 year ago 1_Operational INCIDENT RESOLVED: We have been monitoring the issue with the blank screen within the OnceHub User application. This issue was temporary and localized to around 3:00pm EST on September 10th. All areas of the application continue to operate as expected.
1 year ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 3:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application. This issue was resolved quickly, and currently all areas of the application are operating as expected.
1 year ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
1 year ago 5_Incident report SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
1 year ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
1 year ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
1 year, 1 month ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
1 year, 1 month ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
1 year, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
1 year, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
1 year, 2 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
1 year, 3 months ago 5_Incident report INCIDENT REPORT: Tuesday, June 25, 2019 4:41am US Eastern time - The OnceHub user application was temporarily unavailable for about 4 minutes. We have restored service completely. If you still see any issues with logging in or using your OnceHub account, please contact us at support@oncehub.com
1 year, 3 months ago 1_Operational ISSUE RESOLVED: Our development team has deployed a fix which we believe should resolve the issue with reconnecting to Exchange and Office 365 via EWS. We are continuing to monitor this issue closely and will post any further updates as they come in.
1 year, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are testing a possible fix for the issue preventing certain Users from reconnecting to Exchange or Office 365 using EWS with highest priority. We will continue to post updates here as testing progresses. In the meantime, we recommend the following steps: 1. Make sure that the calendar account has not been locked due to unsuccessful authentication attempts 2. Attempt reconnection in a few hours 3. Make sure to include the EWS URL when attempting to connect the calendar 4. Create and use an app-specific password when attempting to connect
1 year, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are continuing to investigate the issue causing some Users to be unable to reconnect to Exchange or Office 365 via EWS calendar integrations after a password change. Development and testing are currently in progress with the highest urgency. Further updates will be posted as needed. In the meantime, we recommend customers try the following: 1. Check that the Office 365 or Exchange account is not locked out due to unsuccessful authentication attempts 2. Try to reconnect after waiting a few hours 3. Provide full EWS URL when attempting to connect to the calendar 4. Connect to the integration using an app-specific password
1 year, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are still looking into reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We will continue to update you on this issue as we gain further insight.
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: We have received reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We are investigating with the highest priority possible, and will provide further updates as needed.
1 year, 3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours.
1 year, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize for any inconvenience and assure you that OnceHub will be up and running soon and better than ever!
1 year, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
1 year, 3 months ago 1_Operational SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1.
1 year, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
1 year, 4 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 11, 2019, 2:38 AM US Eastern. The scheduled downtime for OnceHub maintenance is now complete.
1 year, 4 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 2:10 AM US Eastern, Saturday, May 11, 2019. We are starting the scheduled maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for a few hours thereafter.
1 year, 4 months ago 1_Operational ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior.
1 year, 4 months ago 3_Partial service disruption ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime.
1 year, 4 months ago 3_Partial service disruption ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/
1 year, 4 months ago 3_Partial service disruption ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider.
1 year, 6 months ago 1_Operational ISSUE RESOLVED: After further investigation, the reported incident only affected one account, and had no impact on any other OnceHub accounts. We apologize for the false alert.
1 year, 6 months ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
1 year, 6 months ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption