System Status - OnceHub User application

Tracks issues affecting a User’s ability to access or make changes to their OnceHub account.

Time Status Message
11 hours, 27 minutes ago 1_Operational ISSUE RESOLVED: We have resolved the issue preventing some account payments from being completed and preventing some Users from accessing the Subscription and billing tab of their OnceHub account. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
12 hours, 1 minute ago 5_Incident report ISSUE UPDATE: We see that affected Users are unable to make account payments. If payment fails, your account will still remain active and able to take bookings for a grace period before requiring repurchase. All other areas of the account are unaffected. We will post additional updates here regarding when can payment be completed.
12 hours, 23 minutes ago 5_Incident report ISSUE DETECTED: At around 3:30am US Eastern we detected an issue where some Users were unable to load the Subscription and billing tab of their OnceHub account. All other areas of the account are unaffected. We are looking into this further and will post additional updates here as needed.
2 days, 21 hours ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue with our outbound email service provider that caused OnceHub email notifications to send after a delay. The issue was temporary and localized to around 4:35pm EDT on March 27th. Please contact support@oncehub.com if you experience any unexpected behavior.
2 days, 22 hours ago 3_Partial service disruption ISSUE DETECTED: At around 4:35pm EDT we detected an issue where OnceHub email notifications were being sent out after a delay. This issue is currently causing a delay of 1-6 minutes. We have investigated and found the cause to be an issue with our outbound email service provider, Amazon Web Services. They are working to resolve this issue with the highest priority and progress can be followed here: https://status.aws.amazon.com/. We will continue to monitor the situation and will post further updates here as necessary.
2 weeks, 4 days ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were seeing slow loading and blank content in certain areas of their OnceHub accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 10:10 AM US Eastern on March 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
2 weeks, 4 days ago 3_Partial service disruption ISSUE DETECTED: At around 10:10 AM US Eastern, we detected an issue where the OnceHub User application is not loading correctly or showing blank content. This does not affect customer bookings. We are investigating with the highest priority and will provide further updates as soon as possible.
1 month ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
1 month ago 5_Incident report ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
1 month, 1 week ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours.
1 month, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
1 month, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
1 month, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter
1 month, 1 week ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
1 month, 1 week ago 1_Operational ISSUE RESOLVED: Tuesday, February 18, 2020, 3:55 AM US Eastern. We have resolved the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
1 month, 1 week ago 3_Partial service disruption ISSUE UPDATE: Tuesday, February 18, 2020, 3:15 AM US Eastern. We are now performing an infrastructure upgrade regarding the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. No downtime is expected but there may be intermittent service disruption over the next 15-20 minutes.
1 month, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where some Users are receiving an 'Action could not be completed' error. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
1 month, 2 weeks ago 1_Operational ISSUE UPDATE: As of 2:30 PM EST, User accounts are no longer experiencing slow loading times and blank screens. We will continue to monitor to ensure that the issue is fully resolved.
1 month, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: At around 1:50 EST, we noticed an issue that is causing slow loading and blank screens in some User accounts. We are investigating this issue with the highest possible priority. The customer side of OnceHub does not appear to be affected; bookings can still be accepted without issue.
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where users were seeing blank content in certain areas of their ScheduleOnce accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 9:00PM EST on February 3rd. Please contact support@oncehub.com if you experience any unexpected behavior.
1 month, 3 weeks ago 5_Incident report ISSUE DETECTED: Around 9:00 PM ET, we noticed an issue where users were seeing blank content in certain areas of their ScheduleOnce Accounts'. This issue was detected and immediately resolved. We are continuing to monitor the situation to ensure the application has returned to full stability and will provide updates here as they become available.
2 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, January 4, 2020, 4:25 AM US Eastern. Our infrastructure upgrade has been completed. If you see any issues, please report them to support@oncehub.com
2 months, 3 weeks ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 12:45 AM US Eastern, January 4, 2020. We are now performing an infrastructure upgrade for OnceHub. No downtime is expected but there may be brief instances of intermittent service over the next three to four hours.
2 months, 3 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, January 4th, 2020 at 12:30 AM Eastern US time and will take up to 4 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
3 months, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:10 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application
3 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter.
3 months, 2 weeks ago 1_Operational ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior.
3 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates.
3 months, 2 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
4 months, 1 week ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours.
4 months, 1 week ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
4 months, 1 week ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
4 months, 4 weeks ago 1_Operational ISSUE RESOLVED: Our payment gateway is back up and we are able to process payments once again. All services should resume functioning as expected. If you have been affected by this service disruption, please reach out to us at support@oncehub.com and we will assist you in whatever way we can.
4 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where our payment gateway is down and we cannot process payments. We are currently monitoring the situation and will post additional updates here as needed.
6 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
6 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
6 months, 1 week ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
6 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com
6 months, 2 weeks ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours.
6 months, 2 weeks ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 6:20 pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
6 months, 2 weeks ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 4:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
6 months, 2 weeks ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
6 months, 3 weeks ago 1_Operational INCIDENT RESOLVED: We have been monitoring the issue with the blank screen within the OnceHub User application. This issue was temporary and localized to around 3:00pm EST on September 10th. All areas of the application continue to operate as expected.
6 months, 3 weeks ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 3:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application. This issue was resolved quickly, and currently all areas of the application are operating as expected.
6 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
6 months, 3 weeks ago 5_Incident report SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
6 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
6 months, 4 weeks ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
7 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
7 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
7 months, 3 weeks ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
8 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
8 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
8 months, 3 weeks ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
9 months, 1 week ago 5_Incident report INCIDENT REPORT: Tuesday, June 25, 2019 4:41am US Eastern time - The OnceHub user application was temporarily unavailable for about 4 minutes. We have restored service completely. If you still see any issues with logging in or using your OnceHub account, please contact us at support@oncehub.com
9 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our development team has deployed a fix which we believe should resolve the issue with reconnecting to Exchange and Office 365 via EWS. We are continuing to monitor this issue closely and will post any further updates as they come in.
9 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: We are testing a possible fix for the issue preventing certain Users from reconnecting to Exchange or Office 365 using EWS with highest priority. We will continue to post updates here as testing progresses. In the meantime, we recommend the following steps: 1. Make sure that the calendar account has not been locked due to unsuccessful authentication attempts 2. Attempt reconnection in a few hours 3. Make sure to include the EWS URL when attempting to connect the calendar 4. Create and use an app-specific password when attempting to connect
9 months, 4 weeks ago 3_Partial service disruption ISSUE UPDATE: We are continuing to investigate the issue causing some Users to be unable to reconnect to Exchange or Office 365 via EWS calendar integrations after a password change. Development and testing are currently in progress with the highest urgency. Further updates will be posted as needed. In the meantime, we recommend customers try the following: 1. Check that the Office 365 or Exchange account is not locked out due to unsuccessful authentication attempts 2. Try to reconnect after waiting a few hours 3. Provide full EWS URL when attempting to connect to the calendar 4. Connect to the integration using an app-specific password
9 months, 4 weeks ago 3_Partial service disruption ISSUE UPDATE: We are still looking into reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We will continue to update you on this issue as we gain further insight.
9 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: We have received reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We are investigating with the highest priority possible, and will provide further updates as needed.
10 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours.
10 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize for any inconvenience and assure you that OnceHub will be up and running soon and better than ever!
10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
10 months ago 1_Operational SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1.
10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
10 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 11, 2019, 2:38 AM US Eastern. The scheduled downtime for OnceHub maintenance is now complete.
10 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 2:10 AM US Eastern, Saturday, May 11, 2019. We are starting the scheduled maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for a few hours thereafter.
11 months ago 1_Operational ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior.
11 months ago 3_Partial service disruption ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime.
11 months ago 3_Partial service disruption ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/
11 months ago 3_Partial service disruption ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider.
1 year ago 1_Operational ISSUE RESOLVED: After further investigation, the reported incident only affected one account, and had no impact on any other OnceHub accounts. We apologize for the false alert.
1 year ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
1 year ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption