System Status - OnceHub User application

Tracks issues affecting a User’s ability to access or make changes to their OnceHub account.

Time Status Message
1 week, 1 day ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 11, 2019, 2:38 AM US Eastern. The scheduled downtime for OnceHub maintenance is now complete.
1 week, 1 day ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 2:10 AM US Eastern, Saturday, May 11, 2019. We are starting the scheduled maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for a few hours thereafter.
2 weeks, 2 days ago 1_Operational ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior.
2 weeks, 2 days ago 3_Partial service disruption ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime.
2 weeks, 2 days ago 3_Partial service disruption ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/
2 weeks, 2 days ago 3_Partial service disruption ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider.
2 months, 2 weeks ago 1_Operational ISSUE RESOLVED: After further investigation, the reported incident only affected one account, and had no impact on any other OnceHub accounts. We apologize for the false alert.
2 months, 2 weeks ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
2 months, 2 weeks ago 5_Incident report INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption