System Status - User Application

Tracks issues affecting users' ability to access or make changes to their OnceHub account

Time	Status	Message
1 week, 3 days ago		ISSUE RESOLVED: The issue with Booking Calendars that was preventing Teams meetings from being created properly and causing Skype meetings to create temporary calendar events has been resolved. If you experience any further issues, please reach out to us at support@oncehub.com.
1 week, 3 days ago		ISSUE UPDATE: We're still actively working on the Office 365 integration issues impacting MS Teams links and Skype events. Our team is making progress towards a resolution. We will continue to provide updates as we have more information.
1 week, 3 days ago		ISSUE UPDATE : We are actively investigating the issue affecting Office 365 accounts, where video conferencing links for MS Teams may be missing, and Skype enabled meetings may generate temporary calendar events. Our team is working on a resolution, and we will provide updates as soon as they become available.
1 week, 3 days ago		ISSUE UPDATE : We are still experiencing the issue affecting Office 365 accounts, where Teams links may be missing from meetings created via Bookings calendars, and Skype-enabled meetings may generate temporary calendar events. Our team is actively working on a resolution, and we will share updates as they become available.
1 week, 3 days ago		ISSUE DETECTED: We identified an issue affecting Office 365 accounts where Teams links may be missing from meetings created via Bookings calendars, and Skype-enabled meetings may result in the creation of temporary meetings. We are working on a fix & will provide updates shortly.
2 months ago		ISSUE RESOLVED: The issue causing the 404 error when accessing the "User Notifications" section in User profiles has now been resolved. If you continue to face any issues, please contact us at support@oncehub.com for further assistance.
2 months ago		ISSUE UPDATE: We are continuing to investigate the 404 error affecting access to the 'User Notifications' section in User profiles. This section is not applicable to your account, as all User notification settings are managed on your Booking pages. Our team is working on a fix, and we will share updates as soon as they are available. If you have any questions, please reach out to us at support@oncehub.com
2 months ago		ISSUE UPDATE: We're continuing to investigate the issue causing a 404 error when accessing the 'User Notifications' section in User profiles. Please note that this section is not relevant to your account, as all User notification settings are managed on your individual Booking pages. Our team is actively working on a resolution, and we will post updates as soon as they are available. For any questions, feel free to contact us at support@oncehub.com
2 months ago		ISSUE DETECTED: We’ve received reports of users encountering a 404 error when trying to access the 'User Notifications' section in their User profile. If you see this error, this section is not relevant to your account and all User notifications settings for your account are set on your Booking pages. We are currently working on a fix for this issue. For any questions about this issue, please reach out to us at support@oncehub.com
2 months, 1 week ago		INCIDENT RESOLVED: The issue causing a "Temporary connection error" for customers rescheduling bookings with approval and group sessions, specifically for users connected to Google Calendar has now been resolved. If you continue to face issues, please contact us at support@oncehub.com for further assistance
2 months, 1 week ago		INCIDENT DETECTED: We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval. Customers may encounter a "Temporary connection error" when canceling and rescheduling bookings. We have identified the cause of the issue, and our development team is actively working on a fix. We apologize for any inconvenience caused and appreciate your patience. For further assistance, please contact us at support@oncehub.com.
2 months, 2 weeks ago		ISSUE RESOLVED: We have resolved the issue preventing Zaps from triggering. Any missed Zapier triggers will fire over time, after being processed. If you continue to face issues, please contact us at support@oncehub.com for further assistance.
2 months, 2 weeks ago		ISSUE DETECTED: We have received reports of Zaps not triggering. Our team is actively investigating and we will provide further updates as they become available.
4 months ago		INCIDENT UPDATE: We wanted to inform you about a recent issue with the sign-in and sign-out process, which occurred between 2:48 AM EST and 3:03 AM EST. This issue has now been fully resolved.We apologize for any inconvenience caused and appreciate your understanding. If you experience any further issues or have any questions, please don’t hesitate to contact us at support@oncehub.com.
4 months, 2 weeks ago		ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding.
4 months, 2 weeks ago		ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
5 months, 1 week ago		INCIDENT RESOLVED: The 504 Gateway Error impacting Users with expired passwords has now been resolved. If you face any further issues, please reach out at support@oncehub.com.
5 months, 1 week ago		INCIDENT UPDATE: We are continuing our investigation into the 504 Gateway Error impacting Users with expired passwords. A temporary solution is to reset your password to regain access. Our team is diligently working on a resolution and we will provide updates as soon as possible. Thank you for your understanding and patience.
5 months, 1 week ago		ISSUE UPDATE: We're continuing to investigate the issue causing a 504 Gateway Error for users with expired passwords. As a workaround, users can regain access by resetting their accounts password. Our team is actively working on a resolution and we will post updates as soon as they are available.
5 months, 1 week ago		We are actively investigating the issue where Users with expired passwords are encountering a 504 Gateway Error when attempting to log in. As a temporary workaround, affected Users can reset their passwords using the "Forgot Password" option to regain access. Our team is working on a permanent solution and will provide further updates as soon as we have more information. For more help, reach out to support@oncehub.com
5 months, 1 week ago		ISSUE DETECTED: We have detected an issue on accounts with a password expiration policy; Users who try to log in with an expired password will receive a 504 gateway error. As a workaround, resetting the password via the 'Forgot Password' option will restore access. We're actively investigating the issue and will provide updates as soon as possible.
5 months, 3 weeks ago		MAINTENANCE COMPLETED: The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
5 months, 3 weeks ago		MAINTENANCE UPDATE: The admin side of the OnceHub platform is temporarily unavailable. However, customer-facing booking links, chatbots, and routing forms remain fully operational. We are looking into this on the highest priority and working to restore full functionality as soon as possible. Thank you for your patience. Further updates will be posted as they become available.
5 months, 3 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
5 months, 3 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
7 months, 3 weeks ago		ISSUE RESOLVED: The issue with our GoToMeeting integration, that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
7 months, 3 weeks ago		INCIDENT UPDATE: We have released a fix for the issue with our GoToMeeting integration that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting. We are monitoring the situation to ensure stability.
8 months ago		ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
8 months ago		INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
8 months ago		INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
8 months ago		ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
8 months ago		INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
8 months ago		INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
8 months, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
8 months, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
8 months, 4 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed as of 2:26 AM US Eastern Time on Friday, July 5th, 2024. The downtime lasted approximately 5 minutes. Master page links using Resource pools are now fully operational, and any intermittent sign-in issues have been resolved. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
8 months, 4 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available.
8 months, 4 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available.
9 months, 1 week ago		INCIDENT RESOLVED: The issue impacting the loading of OnceHub Booking pages & the booking approval process is now fully resolved. If you still experience any issue, please reach out to our support team at support@oncehub.com
9 months, 1 week ago		INCIDENT UPDATE: Our service provider has confirmed the resolution of their issue impacting the loading of the OnceHub Booking pages section and the booking approval process. Currently, we are in the process of verifying these changes before we remove our temporary fix. There have been no additional errors noted since the implementation of the temporary fix. We will provide further updates as they become available.
9 months, 1 week ago		INCIDENT UPDATE : We've implemented a temporary fix for the issue affecting the loading of the Booking pages section and the booking approval process in OnceHub accounts. You may notice a degraded service in the interim. We are awaiting a full resolution from our service provider and will provide further updates as they become available.
9 months, 1 week ago		INCIDENT UPDATE : We've identified that the issue causing the Booking pages section in OnceHub accounts to load improperly is due to an issue with one of our service providers. This problem also affects the booking approval process. Our team is actively working with the relevant service provider to resolve this issue. Booking links will continue to operate normally. We will provide further updates as they become available.
9 months, 1 week ago		ISSUE UPDATE: We are still investigating an issue that prevents the Booking pages section of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
9 months, 1 week ago		ISSUE DETECTED: We are currently experiencing an issue that prevents some sections of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
10 months ago		SCHEDULED MAINTENANCE COMPLETE: 12:42 AM US EST, Saturday, Jun 1st, 2024. The update is now complete and OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
10 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled infrastructure updates starting 12:30 AM US EST, Saturday, Jun 1st, 2024. The user side of the application will experience intermittent issues during this update lasting between 5 to 10 minutes. There will be no impact to the customer side during this time.
10 months, 3 weeks ago		ISSUE RESOLVED: The issue impacting Resource Pools and Master page booking distribution has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
10 months, 3 weeks ago		ISSUE DETECTED: We are aware of an issue impacting Resource Pools and Master page bookings distribution. Users are currently unable to add new Booking pages to a Resource pool and Master pages continuously distribute bookings to the same Booking page. We are working to restore functionality and will post further updates as they become available.
11 months ago		ISSUE RESOLVED: The issue that prevented users from being able to log into their OnceHub accounts has now been resolved. Users can access their accounts as normal.
11 months ago		ISSUE DETECTED: We are aware of an issue that prevents OnceHub users from logging into their accounts. Customers will still be able to schedule bookings without issue. We are investigating and will provide updates as soon as possible.
1 year, 2 months ago		ISSUE RESOLVED: Our helpdesk software is operational again and we are in the process of responding to all the support queries we received during the outage.

Status Legend

Operational Complete service disruption Incident report Partial service disruption