System Status - OnceHub User application

Tracks issues affecting a User’s ability to access or make changes to their OnceHub account.

Time	Status	Message
1 week, 2 days ago		ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding.
1 week, 2 days ago		ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
4 weeks ago		INCIDENT RESOLVED: The 504 Gateway Error impacting Users with expired passwords has now been resolved. If you face any further issues, please reach out at support@oncehub.com.
4 weeks, 1 day ago		INCIDENT UPDATE: We are continuing our investigation into the 504 Gateway Error impacting Users with expired passwords. A temporary solution is to reset your password to regain access. Our team is diligently working on a resolution and we will provide updates as soon as possible. Thank you for your understanding and patience.
4 weeks, 1 day ago		ISSUE UPDATE: We're continuing to investigate the issue causing a 504 Gateway Error for users with expired passwords. As a workaround, users can regain access by resetting their accounts password. Our team is actively working on a resolution and we will post updates as soon as they are available.
1 month ago		We are actively investigating the issue where Users with expired passwords are encountering a 504 Gateway Error when attempting to log in. As a temporary workaround, affected Users can reset their passwords using the "Forgot Password" option to regain access. Our team is working on a permanent solution and will provide further updates as soon as we have more information. For more help, reach out to support@oncehub.com
1 month ago		ISSUE DETECTED: We have detected an issue on accounts with a password expiration policy; Users who try to log in with an expired password will receive a 504 gateway error. As a workaround, resetting the password via the 'Forgot Password' option will restore access. We're actively investigating the issue and will provide updates as soon as possible.
1 month, 2 weeks ago		MAINTENANCE COMPLETED: The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
1 month, 2 weeks ago		MAINTENANCE UPDATE: The admin side of the OnceHub platform is temporarily unavailable. However, customer-facing booking links, chatbots, and routing forms remain fully operational. We are looking into this on the highest priority and working to restore full functionality as soon as possible. Thank you for your patience. Further updates will be posted as they become available.
1 month, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 45 minutes. The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
1 month, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.
3 months, 2 weeks ago		ISSUE RESOLVED: The issue with our GoToMeeting integration, that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
3 months, 2 weeks ago		INCIDENT UPDATE: We have released a fix for the issue with our GoToMeeting integration that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting. We are monitoring the situation to ensure stability.
3 months, 3 weeks ago		ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
3 months, 3 weeks ago		INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
3 months, 3 weeks ago		INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
3 months, 3 weeks ago		ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
3 months, 3 weeks ago		INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
3 months, 3 weeks ago		INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
4 months ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
4 months ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
4 months, 2 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed as of 2:26 AM US Eastern Time on Friday, July 5th, 2024. The downtime lasted approximately 5 minutes. Master page links using Resource pools are now fully operational, and any intermittent sign-in issues have been resolved. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
4 months, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available.
4 months, 2 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available.
4 months, 3 weeks ago		INCIDENT RESOLVED: The issue impacting the loading of OnceHub Booking pages & the booking approval process is now fully resolved. If you still experience any issue, please reach out to our support team at support@oncehub.com
4 months, 3 weeks ago		INCIDENT UPDATE: Our service provider has confirmed the resolution of their issue impacting the loading of the OnceHub Booking pages section and the booking approval process. Currently, we are in the process of verifying these changes before we remove our temporary fix. There have been no additional errors noted since the implementation of the temporary fix. We will provide further updates as they become available.
4 months, 3 weeks ago		INCIDENT UPDATE : We've implemented a temporary fix for the issue affecting the loading of the Booking pages section and the booking approval process in OnceHub accounts. You may notice a degraded service in the interim. We are awaiting a full resolution from our service provider and will provide further updates as they become available.
4 months, 3 weeks ago		INCIDENT UPDATE : We've identified that the issue causing the Booking pages section in OnceHub accounts to load improperly is due to an issue with one of our service providers. This problem also affects the booking approval process. Our team is actively working with the relevant service provider to resolve this issue. Booking links will continue to operate normally. We will provide further updates as they become available.
4 months, 3 weeks ago		ISSUE UPDATE: We are still investigating an issue that prevents the Booking pages section of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
4 months, 3 weeks ago		ISSUE DETECTED: We are currently experiencing an issue that prevents some sections of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
5 months, 3 weeks ago		SCHEDULED MAINTENANCE COMPLETE: 12:42 AM US EST, Saturday, Jun 1st, 2024. The update is now complete and OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
5 months, 3 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled infrastructure updates starting 12:30 AM US EST, Saturday, Jun 1st, 2024. The user side of the application will experience intermittent issues during this update lasting between 5 to 10 minutes. There will be no impact to the customer side during this time.
6 months, 2 weeks ago		ISSUE RESOLVED: The issue impacting Resource Pools and Master page booking distribution has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
6 months, 2 weeks ago		ISSUE DETECTED: We are aware of an issue impacting Resource Pools and Master page bookings distribution. Users are currently unable to add new Booking pages to a Resource pool and Master pages continuously distribute bookings to the same Booking page. We are working to restore functionality and will post further updates as they become available.
6 months, 3 weeks ago		ISSUE RESOLVED: The issue that prevented users from being able to log into their OnceHub accounts has now been resolved. Users can access their accounts as normal.
6 months, 3 weeks ago		ISSUE DETECTED: We are aware of an issue that prevents OnceHub users from logging into their accounts. Customers will still be able to schedule bookings without issue. We are investigating and will provide updates as soon as possible.
10 months, 1 week ago		ISSUE RESOLVED: Our helpdesk software is operational again and we are in the process of responding to all the support queries we received during the outage.
10 months, 1 week ago		ISSUE DETECTED: Due to an outage with our helpdesk software, our email responses to support queries may be delayed. Please reach out to us via live chat if you need immediate assistance. We will post updates here as they become available to us.
11 months, 1 week ago		ISSUE RESOLVED: We were able to detect the issue that was affecting User login and customer-facing pages, such as Booking links. The issue has been resolved now, and you should be able to login. Booking links should also be working now. If you continue to face any issues, please reach out to us at support@oncehub.com
11 months, 1 week ago		INCIDENT DETECTED: We have detected an issue with Users not being able to login on OnceHub. There might an error when logging in or long loading time. Booking links are affected as well and could be temporarily inaccessible. We are investigating this right now with the highest priority and will post further updates as soon as the are available.
1 year ago		INCIDENT RESOLVED: We have resolved the issue that was preventing new Bookings from appearing in the Activity stream. All Bookings that were previously not appearing will now be visible. If any bookings are still not visible, please reach out to us at support@oncehub.com.
1 year ago		INCIDENT CONFIRMED: We have confirmed that the cause is that one of the indexers that populates the bookings in the activity stream currently isn't running. We are working on a resolution for this and will post further updates here as soon as they become available.
1 year, 1 month ago		SCHEDULED DOWNTIME COMPLETE: 02:00 AM US EST, Saturday, Oct 21st, 2023. The scheduled maintenance is now complete. The booking pages, bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
1 year, 1 month ago		SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the booking pages, bots and forms will not be available. User side will continue to be available during this time but users may experience intermittent issues.
1 year, 3 months ago		INCIDENT RESOLVED: We have resolved issue with our billing system that was preventing payment methods from being added and new payments from being made. Please reach out to us at support@oncehub.com if you are still experiencing this.
1 year, 3 months ago		INCIDENT DETECTED: We have detected an issue with our billing system that is preventing payment methods from being added and new payments from being made. Renewals are not Affected at this point in time. We are working to resolve this and will post updates here as they become available.
1 year, 6 months ago		ISSUE RESOLVED: The issue with our reCAPTCHA service that was preventing some Users from logging into their OnceHub account from our sign-in page has been fully resolved. Please reach out to support@oncehub.com, if you are experiencing any issues while accessing your account.
1 year, 6 months ago		INCIDENT REPORT: We detected an issue with our reCAPTCHA service at around 1:20 PM EST that was preventing some Users from logging into their OnceHub account from our sign-in page. Our Development team has since implemented a fix and all pages will load normally now. Please reach out to support@oncehub.com if you are experiencing any issues while accessing your account.
1 year, 6 months ago		ISSUE RESOLVED: The issue which caused our ScheduleOnce setup pages not to load fully has now been resolved and everything should work as normal.We will continue to monitor the situation and post further updates if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
1 year, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 7 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant.
1 year, 8 months ago		ISSUE RESOLVED : We have determined that the issue that is causing the Activity stream, Booking links, and Associated calendars section to load slowly or not at all is affecting a specific account and is caused by a service or configuration issue on their side. If you face any such issues, please reach out to us at support@oncehub.com.
1 year, 8 months ago		ISSUE DETECTED: We have detected an issue that is causing the Activity stream, Booking links, and Associated calendars section to load slowly or not at all for some OnceHub accounts. We are currently investigating this as priority and will post updates as they become available. Please contact us at support@oncehub.com if you need any assistance in the meantime.
1 year, 8 months ago		ISSUE UPDATE: We are still investigating the issue that is causing our support bot to not appear when clicking on "Get support" before the webpage is fully loaded. Clicking on the button after a few seconds will allow the bot to load. We will post updates here as they become available.
1 year, 8 months ago		ISSUE CONFIRMED: We have confirmed an issue that is causing our support bot to not appear when clicking on "Get support" before the webpage is fully loaded. Clicking on the button after a few seconds will allow the bot to load. We are currently investigating this with the highest priority and will post updates here as they become available.
1 year, 9 months ago		ISSUE RESOLVED: The issue preventing payments from being processed has been resolved. All account renewals that did not process during the issue will now be processed automatically. Any User who was unable to make a manual purchase while this issue was persisting will now be able to make manual purchases, which includes upgrading the account, purchasing a plan, or purchasing SMS credits. If your account became locked during this issue due to too many purchase attempts, you will need to wait 24 hours to attempt another purchase to avoid the account locking again. If you are observing an issue on your end, please reach out to us at support@oncehub.com.
1 year, 9 months ago		ISSUE REPORTED: We have detected an issue that is preventing payments from being processed. Our developers are currently looking into this and we will post updates here as they become available.
1 year, 9 months ago		ISSUE RESOLVED: The database maintenance performed by Microsoft is now complete. The following OnceHub services will no longer be affected : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. If you are still experiencing any issues, please reach out to us at support@oncehub.com
1 year, 9 months ago		INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Wednesday 8th Feb from 5:00 PM EST through Thursday 9th Feb. 8:00 AM EST. During this maintenance window, the following services may be down for 5 to 10 minutes : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. We will update as we detect outages here.
1 year, 10 months ago		ISSUE RESOLVED: The issue with our hosting provider that restricted the access to OnceHub products on some regions is now resolved. If you are still experiencing an issue while accessing our products, please reach out to us at support@oncehub.com
1 year, 10 months ago		ISSUE DETECTED: Our hosting provider has detected an issue that has restricted the access to OnceHub products on some regions. As they are working on this with the highest priority, we will post further updates here as they become available.
1 year, 10 months ago		ISSUE RESOLVED: The issue with our hosting provider that has restricted the access to OnceHub products is now resolved. While we are waiting for a final confirmation from them, all of our products are working as expected. If you are observing an issue on your end, please reach out to us at support@oncehub.com
1 year, 10 months ago		ISSUE REPORTED: We have detected an issue with our hosting provider that has restricted the access to OnceHub products from user as well as the customers end. We are working with our hosting provider with the highest priority and will post further updates here as they become available.
1 year, 11 months ago		INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 11 months ago		INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 11 months ago		INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 12 months ago		ISSUE RESOLVED: The issue preventing users from logging into their OnceHub account has been resolved now. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com
1 year, 12 months ago		ISSUE UPDATE: The issue preventing users from logging into their OnceHub account is still ongoing. We are continuing to investigate with the highest priority and will provide further updates as they become available.
1 year, 12 months ago		ISSUE DETECTED: We have detected an issue that is preventing users from logging into their OnceHub account but the users that are already logged in should be able to use some functionalities within their account. As there are no impacts on Booking page links, the customers should be able to create bookings. We are investigating this with the highest priority and will post further updates as they become available.
2 years, 1 month ago		SCHEDULED MAINTENANCE COMPLETE: 2:00 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The ScheduleOnce Admin setup for Users is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 1 month ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the ScheduleOnce Admin side to be not available to Users. We will keep you posted here during the upgrade with live updates.
2 years, 1 month ago		ISSUE RESOLVED: Our Development team has fixed the issue with credit card payments not being processed and all upcoming recurring payments will go through successfully now. If you are looking to upgrade to a paid account, you can proceed by entering your card details and complete the purchase from your OnceHub account. You can reach out to us at support@oncehub.com for any assistance with this.
2 years, 1 month ago		ISSUE UPDATE: The issue preventing credit card payments from being processed is still ongoing. We are in touch with our payment processor to troubleshoot this issue with the highest priority and will post further updates as they become available.
2 years, 1 month ago		ISSUE DETECTED: We have detected an issue that is causing payments via credit cards to fail while making payments within the OnceHub account. Currently, this issue is only affecting payments made through credit cards, so if you would like to purchase through PayPal, you shouldn't be affected by the ongoing issue. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue.
2 years, 2 months ago		ISSUE RESOLVED: Sunday, 4 September 2022. 2:16 AM EST. There was a temporary issue causing Users to be not able to login to their OnceHub accounts. This issue has now been resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years, 2 months ago		ISSUE DETECTED: Sunday, 4 September 2022. 2:05 AM EST, we have detected an issue that OnceHub Users are unable to login to their accounts. We are investigating with the highest priority and will post updates here.
2 years, 3 months ago		ISSUE RESOLVED: There was a temporary issue causing Users to be not able to login to their OnceHub accounts. This issue has now been resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years, 3 months ago		ISSUE DETECTED: We have detected an issue causing Users to not be able to login to their OnceHub accounts and they're getting an error- "503 Service Temporarily Unavailable". We are looking into this with the highest priority, and will continue to post updates here as relevant.
2 years, 4 months ago		INCIDENT RESOLVED: There was a temporary issue between 18:34 to 19:00 EST with the Outlook connector sync mechanism causing bookings to fail. This issue has now been resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years, 5 months ago		ISSUE RESOLVED: The issue detected on Zoom's end causing Booking pages to timeout and Users to get disconnected from Zoom has been resolved. If you are still experiencing any issue, please reach out to support@oncehub.com. You can find more information on the Zoom status page: https://status.zoom.us/incidents/7mcj28xfdhh1
2 years, 5 months ago		ISSUE DETECTED: We have detected an issue with Zoom originating on Zoom's end. Any Booking pages utilizing the Zoom integration may time out when attempting to make a booking and this may also disconnect the Users from the integration. You can check the status of Zoom by going to https://status.zoom.us/incidents/7mcj28xfdhh1. We will update as soon as we have more information.
2 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 5 months ago		SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available.
2 years, 5 months ago		SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable.
2 years, 8 months ago		SCHEDULED MAINTENANCE COMPLETE: 01:13 AM US Eastern, Saturday, March 05th, 2022. The infrastructure upgrade is now complete and the OnceHub platform is working as expected. If you experience any issues please report them to support@oncehub.com.
2 years, 8 months ago		SCHEDULED MAINTENANCE STARTING: 00:30 AM US Eastern, Saturday, March 05th, 2022. We are performing an infrastructure upgrade on the OnceHub platform. Downtime is expected to last up to 60 minutes.
2 years, 11 months ago		ISSUE RESOLVED: The issue that was causing slow loading times of the setup pages for some OnceHub Users has been resolved now. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
2 years, 11 months ago		ISSUE DETECTED: We have detected an issue that is causing slow loading times for some OnceHub Users. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue.
3 years, 2 months ago		ISSUE RESOLVED: The issue that impacted the general performance of our products has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
3 years, 2 months ago		ISSUE CONFIRMED: We have confirmed that the issue is affecting the ScheduleOnce User Setup configuration, causing Master page and Resource pool setup to load slowly. We are currently investigating this with the highest priority and will post updates here as they become available.
3 years, 2 months ago		ISSUE DETECTED: We have detected an issue that is affecting the general performance of ScheduleOnce and ChatOnce. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue.
3 years, 3 months ago		ISSUE RESOLVED: The issue with our payment platform causing recurring credit card payments to fail has now been resolved. We are continuing to monitor this. If you are still experiencing difficulty, please reach out to us at "support@oncehub.com".
3 years, 3 months ago		ISSUE DETECTED: We have detected an issue with our payment platform that may cause recurring payments to fail. If you have been affected by this, please reach out to us at "support@oncehub.com". Our development team is investigating this issue with the highest priority, we will post further updates here as they become available.
3 years, 4 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, July 24th, 1:18 AM US Eastern. The scheduled maintenance is now complete.
3 years, 4 months ago		SCHEDULED MAINTENANCE STARTING: 12:45 AM US Eastern, Saturday, July 24th. We are starting our backend upgrades. For the next hour, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 5 months ago		ISSUE RESOLVED: The OnceHub User application is now loading as expected. The behavior was caused by an issue with our one of our virtual machines. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 5 months ago		ISSUE CONFIRMED: We have confirmed that an issue with one of our databases is causing some pages within the OnceHub application to not load completely, or produce a 404 error. We are attempting to resolve and will post a resolution or update shortly.
3 years, 5 months ago		ISSUE DETECTED: We are aware of an issue that is causing some pages within the OnceHub application to not load completely, or produce a 404 error. We are looking into this with the highest priority, and will continue to post updates here as relevant.
3 years, 5 months ago		ISSUE RESOLVED: our developers were able to resolve the issue causing password reset emails and account creation verification emails to be sent on a delay. These emails should now be sent when requested, but not all previously requested emails will send. If you have been waiting on an email, we recommend re-requesting it. The password reset email can be requested at https://account.oncehub.com/password-reset. The account creation verification email can be triggered to be resent by trying to log in here: https://account.oncehub.com/signin
3 years, 5 months ago		ISSUE UPDATE: Our development team has determined that the issue causing a delay in password reset emails being sent out is also causing a delay in account creation verification emails being sent. We are continuing to investigate with the highest priority and will provide further updates as they become available.
3 years, 5 months ago		ISSUE CONFIRMED: Our development team has confirmed that there is an issue with Users not receiving password reset emails. We are looking into this with high priority and will provide further updates as they become available.
3 years, 5 months ago		ISSUE DETECTED: We have received reports from customers stating they have not received password reset emails. We are looking into this with high priority and will provide further updates as they become available.
3 years, 5 months ago		ISSUE RESOLVED: Our development team has confirmed that the issue causing our Users to receive delayed account confirmation emails and password reset links is resolved now. If you are still experiencing this behavior, please reach out to us at support@oncehub.com.
3 years, 5 months ago		ISSUE DETECTED: We have detected an issue that is causing our Users to receive delayed account confirmation emails and password reset links. We're currently investigating and will post further updates as they become available.
3 years, 5 months ago		ISSUE RESOLVED: Our development team has confirmed that the issues with Payment Gateway affecting the Credit Card transactions is resolved now. If you are still experiencing this behavior, please reach out to us at support@oncehub.com.
3 years, 5 months ago		ISSUE DETECTED: We have received reports that there's a problem with one of our payment gateway due to which Credit Card transactions may not work for some of our Users. We are currently investigating and will post further updates on https://status.oncehub.com as they become available.
3 years, 5 months ago		ISSUE RESOLVED: Our development team have successfully been able to resolve the issue preventing new bookings from appearing in the Activity stream. If you continue to experience this or have any other issues, please contact us at support@oncehub.com.
3 years, 5 months ago		ISSUE REPORTED: We have been made aware of behavior where newly booked meetings are not automatically being added to the Activity stream inside OnceHub accounts. We are looking into this with high priority and will provide further updates as they become available.
3 years, 5 months ago		ISSUE RESOLVED: The issue preventing access to the OnceHub User application and Customer Booking pages has been resolved. We are continuing to monitor the situation and will post further updates if necessary. If you are still experiencing this behavior, please reach out to us at support@oncehub.com
3 years, 5 months ago		ISSUE DETECTED: We have detected an issue with Users being unable to access their OnceHub account or their Booking pages. We are investigating this with the highest priority and will post further updates here as they become available.
3 years, 6 months ago		ISSUE RESOLVED: The service disruption to our knowledgebase provider has been resolved and Users can now access our help articles. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 6 months ago		ISSUE CONFIRMED: We have confirmed that our knowledgebase provider is currently having a service disruption that is preventing some of our Users from accessing our help articles. We are investigating this and will provide further updates as they become available.
3 years, 6 months ago		ISSUE DETECTED: We have detected an issue that is preventing some of our Users from accessing our help articles. We are investigating this with the highest priority and will post further updates here as they become available.
3 years, 6 months ago		ISSUE RESOLVED: The issue affecting performance for Google Calendar users has been resolved. We are continuing to monitor the situation and will post further updates if relevant. If you continue to experience this issue, please contact us at support@oncehub.com
3 years, 6 months ago		ISSUE DETECTED: We have detected an issue that is affecting performance for Google Calendar users on our User application. We are currently investigating this with the highest priority and will post updates here as they become available.
3 years, 6 months ago		ISSUE RESOLVED: The issue preventing Users from signing into OnceHub has been resolved. We are continuing to monitor the situation and will post further updates if relevant. If you are still unable to login please contact us at support@oncehub.com
3 years, 6 months ago		ISSUE CONFIRMED: We have determined that Users are unable to sign into OnceHub due to an issue with our database. We are working on a solution with the highest priority and will post further updates as they become available here.
3 years, 6 months ago		ISSUE DETECTED: We have detected an issue affecting the ability to sign in to OnceHub. We are investigating this with the highest priority and will post further updates as they become available here.
3 years, 6 months ago		ISSUE RESOLVED: The issue that was causing slow loading times for OnceHub Users has been identified and resolved. You should not see any further issues accessing the OnceHub User application. We will continue to monitor the issue and post new updates if necessary.
3 years, 6 months ago		ISSUE REPORTED: We have detected an issue with loading times for the User side of OnceHub. Our development team is investigating this with the highest priority and will post further updates here as they become available.
3 years, 6 months ago		ISSUE RESOLVED: The behavior which prevented new bookings from appearing in the OnceHub Activity stream has been resolved, and all bookings made should now be visible. Please contact us at support@oncehub.com if you are continuing to experience this, or have any questions.
3 years, 6 months ago		ISSUE UPDATE: We are continuing to investigate ongoing behavior which is preventing new bookings from appearing on the OnceHub Activity stream. We will continue to post updates here as we look into this further. Please contact support@oncehub.com if you experience this behavior.
3 years, 6 months ago		ISSUE DETECTED: We have detected an issue where new bookings are not appearing in the OnceHub Activity stream. This does not effect Panel meetings or Payment activities. We are investigating this with the highest priority and will post further updates here as they become available.
3 years, 7 months ago		ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 7 months ago		ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
3 years, 7 months ago		ISSUE DETECTED: We've detected an issue where some Users are unable to access their OnceHub accounts and Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
3 years, 8 months ago		ISSUE RESOLVED: The behavior affecting the loading of online help articles was resolved and is back at full capacity. Please reach out to us at support@oncehub.com if you are still experiencing this.
3 years, 8 months ago		ISSUE UPDATE: We are no longer experiencing behavior preventing OnceHub Users from accessing online help articles. We're currently monitoring the situation and will provide further updates here as they become available.
3 years, 8 months ago		ISSUE DETECTED: We are experiencing behavior which is preventing OnceHub Users from accessing online help articles. We are investigating with our service provider with the highest priority and will provide further updates here as they become available.
3 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete.
3 years, 9 months ago		SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:35 AM US Eastern. We are continuing to deploy upgrades, the User application may see intermittent service for the next 30 min. Customers should still be able to book.
3 years, 9 months ago		SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
4 years ago		ISSUE RESOLVED: The issue affecting OnceHub application and website availability has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
4 years ago		ISSUE DETECTED: We are receiving reports that the OnceHub application, Booking page links, and website may be unavailable at the moment. Our development team is investigating as quickly as possible, and we will post any further updates here.
4 years, 1 month ago		SCHEDULED DOWNTIME COMPLETE: Saturday, Oct 17th, 1:00am US Eastern. The scheduled downtime for 12.2 is now complete. Service may be intermittent for up to 5 hours.
4 years, 1 month ago		SCHEDULED DOWNTIME STARTING: We are releasing 12.2 this weekend, on October 17th. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
4 years, 1 month ago		SCHEDULED DOWNTIME PLANNED: We are performing routine updates that will begin on Saturday, October 17th, 2020 at 12:30 AM Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 1 month ago		ISSUE RESOLVED: At approximately 5:20 AM - 5:55 AM US EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
4 years, 1 month ago		ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause of this issue with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years, 2 months ago		ISSUE RESOLVED: We have received no further reports of Users not receiving emails for password resets and account verification. Our developers will continue to monitor this behavior but it appears to be resolved.
4 years, 2 months ago		INCIDENT REPORT: At approximately 3:15 EDT, we started receiving reports that some Users are not able to receive User emails for password resets and account verification. This issue has not impacted notifications for customer bookings. We have resolved this issue and will continue to monitor it. Please reach out to support@oncehub.com should you see this behavior occur.
4 years, 2 months ago		ISSUE RESOLVED: Saturday, September 5th. The issue from today causing OnceHub notifications to send on a delay has been resolved and all booking notifications to Customers and Users should now be received in a timely manner. We are continuing to monitor the situation and will post further updates if needed.
4 years, 2 months ago		ISSUE DETECTED: We have detected an issue where email notifications are being sent out after a delay. This behavior began around 9:00 AM Eastern time and is currently being investigated with the highest priority. While some notifications may still be delayed, Customer booking notifications are being sent in real time. We will continue to monitor the situation and will post further updates here as necessary.
4 years, 2 months ago		ISSUE RESOLVED: The intermittent issue resulting in OnceHub accounts and scheduling pages failing to load seems to have been resolved. We are continuing to monitor the situation and will resume posting updates here if needed.
4 years, 2 months ago		ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
4 years, 2 months ago		ISSUE DETECTED: We have detected an intermittent issue where some page content may fail to load upon accessing the ScheduleOnce Setup section or loading Booking page links. If you encounter this issue, please refresh the page or wait one minute and try again. We are investigating the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years, 3 months ago		ISSUE RESOLVED: From approximately 3:30AM EDT - 3:40AM EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
4 years, 3 months ago		ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years, 3 months ago		RELEASE UPDATE: 1:25 am US Eastern, Saturday, July 31st. Updates have been completed. Please contact support@oncehub.com if you encounter any unexpected behavior.
4 years, 3 months ago		RELEASE UPDATE: 1:03am US Eastern, Saturday, July 31st. We are performing some backend updates. Users may experience intermittent issues accessing the application for 3 to 5 minutes during this update. Learn more at status.oncehub.com/services/
4 years, 4 months ago		ISSUE RESOLVED: Our developers have received an update that the inability to access OnceHub accounts and scheduling pages was due to Microsoft Azure infrastructure, and have since been resolved. See here for more information on Azure's status: https://status.azure.com/status/history/
4 years, 4 months ago		ISSUE DETECTED: At approximately 4:00am EDT we detected an issue where OnceHub Users were unable to sign in to or navigate their accounts. The behavior lasted approximately 10 minutes, and we are currently investigating this matter with the highest priority. We will provide updates here as they become available.
4 years, 4 months ago		ISSUE RESOLVED: Our developers have investigated the issue that caused the OnceHub User application to be inaccessible for about 15 minutes. This issue has been resolved and should not reoccur. If you continue to experience any unexpected behavior, please contact support@oncehub.com.
4 years, 4 months ago		ISSUE DETECTED: Saturday June 27th 2:35AM US Eastern. The OnceHub User application was inaccessible for around 15 minutes. Customers were still able to book during this time. This issue has since resolved at 2:50AM US Eastern. We are currently investigating what may have caused this.
4 years, 5 months ago		ISSUE RESOLVED: The issue causing successful payments not to unlock ScheduleOnce accounts has been resolved. If you believe you were affected by this issue, please email support@oncehub.com for further instructions.
4 years, 5 months ago		ISSUE DETECTED: At around 5:30 AM EST we detected an issue where some OnceHub User payments did not unlock ScheduleOnce accounts. This resulted in some accounts showing as locked despite making a successful payment. We are investigating this with the highest priority and will provide further updates as soon as possible. If your account encountered this issue please reach out to us at: support@oncehub.com
4 years, 5 months ago		RELEASE UPDATE: Saturday, June 20th, 2:54 AM US Eastern. The Activity stream has finished rebuilding, and new Activities will be now added to the Activity stream as expected.
4 years, 5 months ago		RELEASE UPDATE: Saturday, June 20th, 2:13 AM US Eastern. The Activity stream is currently rebuilding data, therefore new activities will not be posted until this rebuild is completed.
4 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for 9.9 is now complete. This update is still in progress and service may be intermittent for up to 5 hours. We will post again when this update has been completed.
4 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for version 9.9 is now complete. This version introduces our Microsoft Teams integration along with additional updates. Service may be intermittent for up to 5 hours.
4 years, 5 months ago		SCHEDULED DOWNTIME STARTING: Saturday, June 20, 2020, 12:31 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
4 years, 5 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing Microsoft Teams integration this weekend, on June 20th 2020. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
4 years, 5 months ago		SERVICE PROVIDER SCHEDULED DOWNTIME COMPLETE: Our payment processor has completed their scheduled maintenance. New payments should now be processed as expected. If you continue to have any trouble making a purchase within your account, please contact support@oncehub.com
4 years, 5 months ago		SERVICE PROVIDER SCHEDULED DOWNTIME: Our payment processor has scheduled downtime for security upgrades set to take place between June 16th at 6pm EDT and June 17th at 6am EDT. Payments made to OnceHub during this time may not complete or may not be reflected within within the OnceHub account. If you have any issues with payments during this time, please contact support@oncehub.com
4 years, 5 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, June 6th, 1:35 AM US Eastern. The scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
4 years, 5 months ago		SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, June 6th. We are starting our backend upgrades. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
4 years, 5 months ago		SCHEDULED MAINTENANCE PLANNED: We are performing backend upgrades on Saturday, June 6th, 2020 at 1:30 AM US Eastern time. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
4 years, 5 months ago		ISSUE RESOLVED: Our developers have found that the behavior where Users could not sign into their OnceHub accounts was due to an issue with Microsoft Azure. Microsoft has resolved this issue and the behavior is no longer occurring. See here for more information: https://drive.google.com/file/d/1hgQ7_ZdbmDx9r1L1dkwnbviZpJmgKw3H/view?usp=sharing Please contact support@oncehub.com if you continue to experience any unexpected behavior.
4 years, 5 months ago		ISSUE DETECTED: At approximately 9:15am EDT we detected an issue where Users were unable to access their OnceHub accounts. The issue resolved itself within about a minute. Customer bookings were unaffected during this time. Our developers are investigating the cause of the issue with highest priority. We will continue to provide updates here as needed.
4 years, 6 months ago		ISSUE RESOLVED: We have received confirmation from Microsoft Azure that the issue causing OnceHub accounts and scheduling pages to load slowly has been resolved on their end. You can find more information on this here: https://drive.google.com/file/d/1t3IrAZlhBeqsQ2A2WOFZZUMYFLumIwZx/view?usp=sharing We have been monitoring this behavior and see that it has not recurred. Please contact support@oncehub.com if you continue to encounter any issues.
4 years, 6 months ago		ISSUE RESOLVED: OnceHub accounts and scheduling pages are now loading as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you continue to encounter any unexpected behavior.
4 years, 6 months ago		ISSUE UPDATE: Our developers have received an update that the slow loading of OnceHub accounts and scheduling pages is due to Microsoft Azure infrastructure. See here for more information on Azure's status: https://drive.google.com/file/d/1FyItEUhyc2CvSDgTjBKFOgJE5uc4soa1/view?usp=sharing We will continue to post any updates here.
4 years, 6 months ago		ISSUE UPDATE: Our developers have found that the slow loading of OnceHub accounts and scheduling pages is due to an issue with an upstream service provider. We will continue to post updates here.
4 years, 6 months ago		ISSUE DETECTED: At approximately 8:15am EDT we detected an issue where OnceHub accounts and scheduling pages took longer than expected to load. We are looking into this behavior with highest priority. We will continue to post updates on this behavior here.
4 years, 6 months ago		ISSUE RESOLVED: We have been monitoring the issue where Users were seeing blank screens when logging into their OnceHub User accounts and can confirm all areas of the application are operating as expected. This issue was temporary and localized to around 10:15 AM US Eastern on April 29th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 6 months ago		ISSUE DETECTED: We have detected an issue where Users are seeing blank screens when logging into their OnceHub User accounts. We are working to investigate the cause with the highest possible priority. Customer bookings during this period appear to be unaffected. We will continue to monitor the issue and post any updates here.
4 years, 7 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, April 25, 2020, 1:45 AM US Eastern. Our backend improvements have been completed. Normal service may be intermittent for up to five hours.
4 years, 7 months ago		SCHEDULED MAINTENANCE STARTING: Saturday, April 25, 2020, 12:30 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
4 years, 7 months ago		SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, April 25th, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 7 months ago		ISSUE RESOLVED: We have been monitoring the issue that caused some OnceHub Users to be unable to view sections of their account. The issue was temporary and localized to around 2:39pm EDT today, April 6th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 7 months ago		INCIDENT REPORT: At around 2:39pm US Eastern we detected an issue where some Users were unable to view some sections of their OnceHub accounts. Customer bookings during this period were unaffected. The issue automatically resolved itself within a few minutes. We are continuing to monitor this behavior and will post further updates here as necessary.
4 years, 7 months ago		ISSUE RESOLVED: We have resolved the issue preventing some account payments from being completed and preventing some Users from accessing the Subscription and billing tab of their OnceHub account. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 7 months ago		ISSUE UPDATE: We see that affected Users are unable to make account payments. If payment fails, your account will still remain active and able to take bookings for a grace period before requiring repurchase. All other areas of the account are unaffected. We will post additional updates here regarding when can payment be completed.
4 years, 7 months ago		ISSUE DETECTED: At around 3:30am US Eastern we detected an issue where some Users were unable to load the Subscription and billing tab of their OnceHub account. All other areas of the account are unaffected. We are looking into this further and will post additional updates here as needed.
4 years, 7 months ago		ISSUE RESOLVED: We have been monitoring the issue with our outbound email service provider that caused OnceHub email notifications to send after a delay. The issue was temporary and localized to around 4:35pm EDT on March 27th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 7 months ago		ISSUE DETECTED: At around 4:35pm EDT we detected an issue where OnceHub email notifications were being sent out after a delay. This issue is currently causing a delay of 1-6 minutes. We have investigated and found the cause to be an issue with our outbound email service provider, Amazon Web Services. They are working to resolve this issue with the highest priority and progress can be followed here: https://status.aws.amazon.com/. We will continue to monitor the situation and will post further updates here as necessary.
4 years, 8 months ago		ISSUE RESOLVED: We have been monitoring the issue where Users were seeing slow loading and blank content in certain areas of their OnceHub accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 10:10 AM US Eastern on March 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 8 months ago		ISSUE DETECTED: At around 10:10 AM US Eastern, we detected an issue where the OnceHub User application is not loading correctly or showing blank content. This does not affect customer bookings. We are investigating with the highest priority and will provide further updates as soon as possible.
4 years, 8 months ago		ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 8 months ago		ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 9 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours.
4 years, 9 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 9 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 9 months ago		SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter
4 years, 9 months ago		SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 9 months ago		ISSUE RESOLVED: Tuesday, February 18, 2020, 3:55 AM US Eastern. We have resolved the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 9 months ago		ISSUE UPDATE: Tuesday, February 18, 2020, 3:15 AM US Eastern. We are now performing an infrastructure upgrade regarding the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. No downtime is expected but there may be intermittent service disruption over the next 15-20 minutes.
4 years, 9 months ago		ISSUE DETECTED: We have detected an issue where some Users are receiving an 'Action could not be completed' error. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 9 months ago		ISSUE UPDATE: As of 2:30 PM EST, User accounts are no longer experiencing slow loading times and blank screens. We will continue to monitor to ensure that the issue is fully resolved.
4 years, 9 months ago		ISSUE DETECTED: At around 1:50 EST, we noticed an issue that is causing slow loading and blank screens in some User accounts. We are investigating this issue with the highest possible priority. The customer side of OnceHub does not appear to be affected; bookings can still be accepted without issue.
4 years, 9 months ago		ISSUE RESOLVED: We have been monitoring the issue where users were seeing blank content in certain areas of their ScheduleOnce accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 9:00PM EST on February 3rd. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 9 months ago		ISSUE DETECTED: Around 9:00 PM ET, we noticed an issue where users were seeing blank content in certain areas of their ScheduleOnce Accounts'. This issue was detected and immediately resolved. We are continuing to monitor the situation to ensure the application has returned to full stability and will provide updates here as they become available.
4 years, 10 months ago		SCHEDULED MAINTENANCE COMPLETE: Saturday, January 4, 2020, 4:25 AM US Eastern. Our infrastructure upgrade has been completed. If you see any issues, please report them to support@oncehub.com
4 years, 10 months ago		SCHEDULED MAINTENANCE STARTING: 12:45 AM US Eastern, January 4, 2020. We are now performing an infrastructure upgrade for OnceHub. No downtime is expected but there may be brief instances of intermittent service over the next three to four hours.
4 years, 10 months ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, January 4th, 2020 at 12:30 AM Eastern US time and will take up to 4 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
4 years, 11 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:10 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application
4 years, 11 months ago		SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter.
4 years, 11 months ago		ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 11 months ago		ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates.
4 years, 11 months ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
5 years ago		SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years ago		SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
5 years ago		ISSUE RESOLVED: Our payment gateway is back up and we are able to process payments once again. All services should resume functioning as expected. If you have been affected by this service disruption, please reach out to us at support@oncehub.com and we will assist you in whatever way we can.
5 years ago		ISSUE DETECTED: We have detected an issue where our payment gateway is down and we cannot process payments. We are currently monitoring the situation and will post additional updates here as needed.
5 years, 1 month ago		SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 1 month ago		SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years, 1 month ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 2 months ago		SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com
5 years, 2 months ago		SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours.
5 years, 2 months ago		INCIDENT REPORT: We are aware of a brief issue that occurred around 6:20 pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
5 years, 2 months ago		INCIDENT REPORT: We are aware of a brief issue that occurred around 4:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
5 years, 2 months ago		SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
5 years, 2 months ago		INCIDENT RESOLVED: We have been monitoring the issue with the blank screen within the OnceHub User application. This issue was temporary and localized to around 3:00pm EST on September 10th. All areas of the application continue to operate as expected.
5 years, 2 months ago		INCIDENT REPORT: We are aware of a brief issue that occurred around 3:00pm EST today that caused some Users to encounter a blank screen within their OnceHub User application. This issue was resolved quickly, and currently all areas of the application are operating as expected.
5 years, 2 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 2 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
5 years, 2 months ago		SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years, 2 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 3 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
5 years, 3 months ago		SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
5 years, 3 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 4 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 4 months ago		SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
5 years, 4 months ago		SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 5 months ago		INCIDENT REPORT: Tuesday, June 25, 2019 4:41am US Eastern time - The OnceHub user application was temporarily unavailable for about 4 minutes. We have restored service completely. If you still see any issues with logging in or using your OnceHub account, please contact us at support@oncehub.com
5 years, 5 months ago		ISSUE RESOLVED: Our development team has deployed a fix which we believe should resolve the issue with reconnecting to Exchange and Office 365 via EWS. We are continuing to monitor this issue closely and will post any further updates as they come in.
5 years, 5 months ago		ISSUE UPDATE: We are testing a possible fix for the issue preventing certain Users from reconnecting to Exchange or Office 365 using EWS with highest priority. We will continue to post updates here as testing progresses. In the meantime, we recommend the following steps: 1. Make sure that the calendar account has not been locked due to unsuccessful authentication attempts 2. Attempt reconnection in a few hours 3. Make sure to include the EWS URL when attempting to connect the calendar 4. Create and use an app-specific password when attempting to connect
5 years, 5 months ago		ISSUE UPDATE: We are continuing to investigate the issue causing some Users to be unable to reconnect to Exchange or Office 365 via EWS calendar integrations after a password change. Development and testing are currently in progress with the highest urgency. Further updates will be posted as needed. In the meantime, we recommend customers try the following: 1. Check that the Office 365 or Exchange account is not locked out due to unsuccessful authentication attempts 2. Try to reconnect after waiting a few hours 3. Provide full EWS URL when attempting to connect to the calendar 4. Connect to the integration using an app-specific password
5 years, 5 months ago		ISSUE UPDATE: We are still looking into reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We will continue to update you on this issue as we gain further insight.
5 years, 5 months ago		ISSUE DETECTED: We have received reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We are investigating with the highest priority possible, and will provide further updates as needed.
5 years, 5 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours.
5 years, 5 months ago		SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize for any inconvenience and assure you that OnceHub will be up and running soon and better than ever!
5 years, 5 months ago		SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 5 months ago		SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1.
5 years, 5 months ago		SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 6 months ago		SCHEDULED DOWNTIME COMPLETE: Saturday, May 11, 2019, 2:38 AM US Eastern. The scheduled downtime for OnceHub maintenance is now complete.
5 years, 6 months ago		SCHEDULED DOWNTIME STARTING: 2:10 AM US Eastern, Saturday, May 11, 2019. We are starting the scheduled maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for a few hours thereafter.
5 years, 6 months ago		ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior.
5 years, 6 months ago		ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime.
5 years, 6 months ago		ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/
5 years, 6 months ago		ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider.
5 years, 8 months ago		ISSUE RESOLVED: After further investigation, the reported incident only affected one account, and had no impact on any other OnceHub accounts. We apologize for the false alert.
5 years, 8 months ago		INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.
5 years, 8 months ago		INCIDENT REPORT: March 4, 2019, 7:00am EST - Some Users experienced sporadic issues with the User-side app, and logging in to the backend. After 10 minutes, the issue was resolved but if you experience any issues, please email support@oncehub.com Customer-facing Booking Pages were not affected.

Status Legend

Operational Complete service disruption Incident report Partial service disruption