System Status - OnceHub User application

Tracks issues affecting a User’s ability to access or make changes to their OnceHub account.

Time	Status	Message
2 years, 10 months ago		ISSUE RESOLVED: our developers were able to resolve the issue causing password reset emails and account creation verification emails to be sent on a delay. These emails should now be sent when requested, but not all previously requested emails will send. If you have been waiting on an email, we recommend re-requesting it. The password reset email can be requested at https://account.oncehub.com/password-reset. The account creation verification email can be triggered to be resent by trying to log in here: https://account.oncehub.com/signin
2 years, 10 months ago		ISSUE UPDATE: Our development team has determined that the issue causing a delay in password reset emails being sent out is also causing a delay in account creation verification emails being sent. We are continuing to investigate with the highest priority and will provide further updates as they become available.
2 years, 10 months ago		ISSUE CONFIRMED: Our development team has confirmed that there is an issue with Users not receiving password reset emails. We are looking into this with high priority and will provide further updates as they become available.
2 years, 10 months ago		ISSUE DETECTED: We have received reports from customers stating they have not received password reset emails. We are looking into this with high priority and will provide further updates as they become available.

Status Legend

Operational Complete service disruption Incident report Partial service disruption