System Status - Routing Forms

Tracks issues related to visitors' ability to interact with the routing forms

Time	Status	Message
4 days, 4 hours ago		ISSUE RESOLVED: The issue preventing Routing Forms from loading correctly has been resolved. If you still face issues, please reach out to us at support@oncehub.com
4 days, 5 hours ago		ISSUE DETECTED: We have detected an issue preventing our Routing forms from loading correctly. We are investigating this on priority and will post an update as soon as possible.
1 week, 2 days ago		ISSUE RESOLVED: Routing forms are now operating normally following resolution of the issue by our hosting provider. You should no longer encounter any disruptions when submitting or processing forms. If you continue to face any issues, please reach out to us at support@oncehub.com and we’ll be happy to assist.
1 week, 2 days ago		ISSUE UPDATE: We’re seeing intermittent functionality returning for Routing forms as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 1 hour. We’ll continue to monitor and share updates as they become available.
1 week, 2 days ago		ISSUE UPDATE: We’re seeing intermittent functionality returning for Routing forms as our hosting provider continues work to resolve the outage. They expect the issue to be resolved in the next 2 hours. We’ll continue to monitor and share updates as they become available.
1 week, 2 days ago		ISSUE UPDATE: We’re seeing intermittent functionality returning for Routing forms as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 3 hours. We’ll continue to monitor and share updates as they become available.
1 week, 3 days ago		ISSUE UPDATE: We are currently experiencing a service disruption caused by an issue with our hosting provider. As a result, Routing Forms may not load correctly. Our hosting provider has shared an update that they are working on this and it is expected to be fixed within the next 4 hours. We will continue to post updates as they become available.
1 week, 3 days ago		ISSUE DETECTED: We are currently experiencing a service outage due to an issue with our hosting provider. As a result, Routing forms will not load properly. Our team is actively monitoring the situation, and we’ll share updates as they become available.
2 months, 1 week ago		ISSUE RESOLVED: The issue preventing bookings from being scheduled through Routing forms has been resolved. If you continue to experience any issues, please contact us at support@oncehub.com
2 months, 1 week ago		ISSUE DETECTED: We are experiencing an issue preventing bookings from being scheduled through Routing forms. We are investigating this and we will provide updates as more information becomes available.
2 months, 2 weeks ago		INCIDENT RESOLVED: After monitoring the issue that prevented clients from submitting responses in our Routing forms, we have not observed any further occurrences. If you continue to experience any issues, please contact us at support@oncehub.com
2 months, 2 weeks ago		INCIDENT REPORT: We experienced an issue that prevented clients from submitting responses in our Routing forms. This issue has been resolved. If you encounter any further difficulties, please reach us at support@oncehub.com.
2 months, 2 weeks ago		INCIDENT RESOLVED: On August 20, 2025, we experienced an issue affecting our Booking Calendars, Chatbots, and Forms between 4:05 AM AM and 4:25 AM UTC, lasting approximately 20 minutes. During this period, some users may have encountered errors when scheduling meetings.The issue has now been fully resolved, and all services are operating normally. Our development team will continue monitoring to ensure stability and prevent recurrence.
2 months, 2 weeks ago		INCIDENT REPORT: On August 20, 2025, we experienced a brief incident affecting our Booking Calendars, Chatbots, and Routing forms from 4:05 AM UTC to 4:25 AM UTC, lasting approximately 20 minutes. During this time, users may have faced errors when scheduling meetings. Our development team is monitoring the situation to ensure stability and is investigating the root cause to prevent recurrence. We will provide updates if further action is required.
3 months, 1 week ago		ISSUE RESOLVED: The issue with responses being transferred between questions on Routing forms has now been resolved. Any changes made to work around this issue can now be reverted. If you face any issues, please reach out to us at support@oncehub.com.
3 months, 1 week ago		ISSUE DETECTED: We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing forms. For consecutive single-select questions, this will only occur when all questions share the same answer. For consecutive multi-select questions, the answer to the first question will be transferred to the next question, even if the answer isn't shared between the questions. To avoid this issue, please set each of the consecutive questions to use the 'List options' Question Style instead of 'Quick options' in the question settings shown in the right-hand sidebar after selecting a question. Our team is actively working to resolve this and will share updates as soon as more information becomes available.
4 months ago		INCIDENT RESOLVED: We experienced a service disruption where all customer-facing services, including the Routing form, were not loading. The issue lasted for approximately 30 minutes. Our Development team identified the root cause and has fixed it. All services are now fully operational. If you continue to face any issues, please reach out to us at support@oncehub.com
6 months ago		INCIDENT RESOLVED — 12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
6 months, 4 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 2 minutes. The OnceHub platform, including customer-facing booking links, chatbots, and routing forms, is now fully operational.If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
6 months, 4 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo a planned backend upgrade starting at 3:35 AM US Eastern Time, Monday, April 15th, 2025. The maintenance is expected to cause a brief interruption—approximately 2 minutes—in access to all customer-facing booking pages, chatbots, and forms. We will provide updates as they become available. Thank you for your understanding and patience.
9 months, 1 week ago		ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.
9 months, 1 week ago		INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.

Status Legend

Operational Complete service disruption Incident report Partial service disruption