System Status - ScheduleOnce User application

Tracks issues affecting a User’s ability to access or make changes to ScheduleOnce.

Time Status Message
1 month ago 1_Operational ISSUE RESOLVED: The issue with our GoToMeeting integration, that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
1 month ago 1_Operational INCIDENT UPDATE: We have released a fix for the issue with our GoToMeeting integration that prevented some Users from connecting to GoToMeeting and receiving bookings through Booking pages set to use GoToMeeting. We are monitoring the situation to ensure stability.
1 month ago 3_Partial service disruption INCIDENT UPDATE: We are still experiencing an issue with our GoToMeeting integration that is preventing some Users from connecting to GoToMeeting and receiving bookings through Booking pages set up to create GoToMeeting meetings. We have identified the root cause and are urgently working on a fix for the issue. We will post further updates as they become available. Last Updated 9:36AM, Wednesday
1 month ago 3_Partial service disruption INCIDENT DETECTED: We are experiencing an issue with our GoToMeeting integration that is preventing Users from connecting to GoToMeeting or creating GoToMeeting meetings through our integration. We are working to restore functionality and will post further updates as they become available.
1 month, 1 week ago 1_Operational ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
1 month, 1 week ago 1_Operational ISSUE RESOLVED: The recent Microsoft Azure outage, which impacted some users' ability to access scheduling links or log into their OnceHub accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
1 month, 1 week ago 3_Partial service disruption INCIDENT UPDATE: The Microsoft Azure outage is still preventing some users from accessing their scheduling links or logging in to their OnceHub accounts. You can read more about the Microsoft Azure outage on their status page here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on OnceHub here.
1 month, 1 week ago 3_Partial service disruption INCIDENT UPDATE: We have received some reports of users facing issues accessing their scheduling links or logging in to their OnceHub accounts due to the Microsoft Azure outage. Based on what we are seeing, this is only happening for some users. You can read more about the Microsoft Azure outage here: https://azure.status.microsoft/en-us/status. We will continue to post updates about the impact of this outage on Oncehub here.
1 month, 1 week ago 1_Operational ISSUE RESOLVED: The Microsoft Azure outage that caused scheduling links to load intermittently and prevented OnceHub users from accessing their accounts, has now been resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com.
1 month, 1 week ago 3_Partial service disruption INCIDENT UPDATE: The Microsoft Azure outage that is causing scheduling links to load intermittently and preventing OnceHub users from accessing their accounts in some cases is currently being investigated by Microsoft engineers. More information can be found here: https://azure.status.microsoft/en-us/status
1 month, 1 week ago 4_Complete service disruption INCIDENT DETECTED: We are currently aware of a Microsoft Azure outage that leads to scheduling links loading intermittently and OnceHub users being unable to load their accounts. More information can be found here: https://azure.status.microsoft/en-us/status
1 month, 2 weeks ago 1_Operational MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 10 minutes. The OnceHub platform, including chatbots and forms, is now fully operational. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
1 month, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled maintenance on Saturday, July 20th, 2024, from 2:00 AM to 3:00 AM US Eastern Time. This maintenance is expected to take approximately 10 minutes within this window. During this time, chatbots (including AI) and forms will be unavailable and Users may experience some intermittent issues on the platform. We will post further updates as they become available.
2 months ago 1_Operational MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed as of 2:26 AM US Eastern Time on Friday, July 5th, 2024. The downtime lasted approximately 5 minutes. Master page links using Resource pools are now fully operational, and any intermittent sign-in issues have been resolved. If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
2 months ago 3_Partial service disruption SCHEDULED MAINTENANCE: OnceHub platform will undergo scheduled maintenance on Friday, July 5th, 2024, from 1:30 AM to 2:30 AM US Eastern Time. This work is expected to take only 5 minutes within this window. During this time, Master page links using Resource pools might be unavailable, and Users may experience intermittent issues and be prompted to sign in again. We will post further updates as they become available.
2 months ago 1_Operational INCIDENT RESOLVED: The issue causing the ScheduleOnce User application to display a 504 error when accessing the setup page or approving bookings is now resolved. If you experience any further issues, please reach out to our support team at support@oncehub.com
2 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue that is causing the ScheduleOnce User application to display a 504 error when accessing the setup page or approving bookings. We are working to restore functionality and will post further updates as they become available.
2 months, 1 week ago 1_Operational INCIDENT RESOLVED: The issue impacting the loading of OnceHub Booking pages & the booking approval process is now fully resolved. If you still experience any issue, please reach out to our support team at support@oncehub.com
2 months, 1 week ago 3_Partial service disruption INCIDENT UPDATE: Our service provider has confirmed the resolution of their issue impacting the loading of the OnceHub Booking pages section and the booking approval process. Currently, we are in the process of verifying these changes before we remove our temporary fix. There have been no additional errors noted since the implementation of the temporary fix. We will provide further updates as they become available.
2 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: We are still investigating an issue that prevents the Booking pages section of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
2 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We are currently experiencing an issue that prevents some sections of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.
2 months, 3 weeks ago 1_Operational ISSUE RESOLVED: The issue impacting the creation of bookings from being made through chatbots embedded with the 'Widget on load' option has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
2 months, 3 weeks ago 3_Partial service disruption INCIDENT UPDATE: We are still actively working on a fix for the issue preventing bookings from being made through chatbots embedded with the 'Widget on load' option. We will provide further updates as soon as they become available.
2 months, 3 weeks ago 3_Partial service disruption INCIDENT UPDATE: We are still experiencing an issue that prevents bookings from being made through chatbots embedded with the 'Widget on load' option. Our team is actively working on a fix and we will provide further updates as soon as they become available.
2 months, 3 weeks ago 3_Partial service disruption INCIDENT UPDATE: We are still working on resolving the issue with bookings via the 'Widget on load' chatbot option. Please use the 'Dynamic reach out' option as a workaround for now. We will update you as soon as we have more information.
2 months, 3 weeks ago 3_Partial service disruption INCIDENT UPDATE: We are still experiencing an issue with bookings created when interacting with a chatbot embedded through the 'Widget on load' option. To workaround the issue, we recommend using our ‘Dynamic reach out’ chatbot embed option instead of ‘Widget on load’. We are working to restore functionality and will post further updates as they become available.
2 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option. We are working to restore functionality and will post further updates as they become available.
3 months, 1 week ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: 12:42 AM US EST, Saturday, Jun 1st, 2024. The update is now complete and OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
3 months, 1 week ago 3_Partial service disruption SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled infrastructure updates starting 12:30 AM US EST, Saturday, Jun 1st, 2024. The user side of the application will experience intermittent issues during this update lasting between 5 to 10 minutes. There will be no impact to the customer side during this time.
4 months ago 1_Operational ISSUE RESOLVED: The issue impacting Resource Pools and Master page booking distribution has now been resolved. If you still experience any loss of functionality, please reach out to our support team at support@oncehub.com
4 months ago 3_Partial service disruption ISSUE DETECTED: We are aware of an issue impacting Resource Pools and Master page bookings distribution. Users are currently unable to add new Booking pages to a Resource pool and Master pages continuously distribute bookings to the same Booking page. We are working to restore functionality and will post further updates as they become available.
4 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue that prevented users from being able to log into their OnceHub accounts has now been resolved. Users can access their accounts as normal.
4 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We are aware of an issue that prevents OnceHub users from logging into their accounts. Customers will still be able to schedule bookings without issue. We are investigating and will provide updates as soon as possible.
5 months, 3 weeks ago 1_Operational INCIDENT RESOLVED: The issues with Microsoft Azure services in South Africa have been resolved. OnceHub Users in this region should now be able to access the OnceHub platform without issue. If you are still experiencing any noticeable delays, please reach out to our support team at support@oncehub.com
5 months, 3 weeks ago 5_Incident report INCIDENT UPDATE: Azure Services in South Africa may have increased latency due to fiber cable issues, impacting access to the OnceHub platform for the Users of this region. Microsoft is adding capacity for stability by March 18. Further updates will be provided as available.
5 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Degraded Microsoft Azure services continue to impact South Africa. Users from this region may experience difficulty accessing the OnceHub platform. Microsoft's efforts to add more capacity is estimated to complete around 14:00 UTC on March 15, 2024. We will continue to post further updates as they become available.
5 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: The localized issues with Microsoft Azure, impacting South Africa still continues. Users from this region may experience difficulty accessing the OnceHub platform. We will continue to post further updates as they become available.
5 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: The localized issues with Microsoft Azure have stopped impacting Western Europe but continue to impact South Africa. Users from this region may experience difficulty accessing the OnceHub platform. We will continue to post further updates as they become available.
5 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Our hosting partner, Microsoft Azure, has provided an approximate 12 hour resolution time regarding the latency issues for users whose resources are hosted in South Africa or Western Europe. We will continue to post further updates as they become available.
5 months, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Our hosting partner, Microsoft Azure, is aware of the issue causing higher than expected latency for users whose resources are hosted in South Africa or Western Europe and are working to resolve the issue. We will post further updates as they become available.
5 months, 3 weeks ago 3_Partial service disruption INCIDENT DETECTED: Our hosting partner, Azure, is currently experiencing localized issues affecting South Africa and Western Europe. Users from these regions may experience difficulty accessing the OnceHub platform. We are monitoring and will provide updates as they become available.
8 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We were able to detect the issue that was affecting User login and customer-facing pages, such as Booking links. The issue has been resolved now, and you should be able to login. Booking links should also be working now. If you continue to face any issues, please reach out to us at support@oncehub.com
8 months, 3 weeks ago 4_Complete service disruption INCIDENT DETECTED: We have detected an issue with Users not being able to login on OnceHub. There might an error when logging in or long loading time. Booking links are affected as well and could be temporarily inaccessible. We are investigating this right now with the highest priority and will post further updates as soon as the are available.
10 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 02:00 AM US EST, Saturday, Oct 21st, 2023. The scheduled maintenance is now complete. The booking pages, bots and forms are working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
10 months, 3 weeks ago 3_Partial service disruption SCHEDULED MAINTENANCE: OnceHub platform is undergoing scheduled updates and will experience downtime from 01:30 AM US EST, Saturday, Oct 21st, 2023. The downtime would last for 30 minutes during which the booking pages, bots and forms will not be available. User side will continue to be available during this time but users may experience intermittent issues.
11 months, 3 weeks ago 1_Operational INCIDENT RESOLVED: The issue with an intermittent slowness when loading time slots on booking links and Booking Pages on the User's end has been resolved. Please reach out to support@oncehub.com if you are experiencing any issues while accessing your account.
11 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are experiencing intermittent slowness when loading time slots on booking links and also loading Booking Pages on the User's end. Our team is investigating this and we will post updates here as they become available.
1 year, 4 months ago 1_Operational ISSUE RESOLVED: We have confirmed that the intermittent issue of data not being sent to Zapier is limited to customers interacting with Bots/Forms who previously interacted with them. Our development team is currently looking into this on the highest priority. Please reach out to us if you face any Zapier related issues.
1 year, 4 months ago 3_Partial service disruption ISSUE UPDATE: The issue which is preventing the Zapier Integration from sending data from OnceHub to Zapier is not limited to contact data, other zaps might also be impacted by this issue. Our developers are currently investigating this on high priority and we will post further updates as they become available.
1 year, 4 months ago 3_Partial service disruption ISSUE UPDATE: We have identified an intermittent issue with the Zapier Integration which is preventing it from sending contact data from OnceHub to Zapier. Our developers are currently investigating this on high priority and we will post further updates as they become available.
1 year, 4 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with the OnceHub Zapier Integration which is preventing it from sending contact data from OnceHub to Zapier application. We are currently investigating with priority and will post updates here.
1 year, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: 2:15 AM US EST, April 15th, 2023. Our backend upgrade has been completed. Both our User as well as Customer side of applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 4 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, April 15th, 2023. We are starting our backend upgrades. We expect the downtime to last up to 45 minutes during which OnceHub Admin side and the customer-facing side of booking links, forms, chatbots and pages might face intermittent issues. We will continue to post updates here as relevant.
1 year, 7 months ago 1_Operational ISSUE RESOLVED: The database maintenance performed by Microsoft is now complete. The following OnceHub services will no longer be affected : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. If you are still experiencing any issues, please reach out to us at support@oncehub.com
1 year, 7 months ago 5_Incident report INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Wednesday 8th Feb from 5:00 PM EST through Thursday 9th Feb. 8:00 AM EST. During this maintenance window, the following services may be down for 5 to 10 minutes : User application, Booking links, Chatbots, Forms, website embeds, and Outlook integration. We will update as we detect outages here.
1 year, 7 months ago 1_Operational INCIDENT UPDATE: Due to a scheduled maintenance by Azure for MySQL and Postgres which started on Feb 8th, 2023 22:00 UTC, Users using PC connector for Outlook would have faced some issues with their calendar sync. This has been resolved now. Please reach out to support@oncehub.com if you have any questions or are still seeing unexpected behavior.
1 year, 7 months ago 1_Operational ISSUE RESOLVED: The issue with our hosting provider that restricted the access to OnceHub products on some regions is now resolved. If you are still experiencing an issue while accessing our products, please reach out to us at support@oncehub.com
1 year, 7 months ago 5_Incident report ISSUE DETECTED: Our hosting provider has detected an issue that has restricted the access to OnceHub products on some regions. As they are working on this with the highest priority, we will post further updates here as they become available.
1 year, 7 months ago 1_Operational ISSUE RESOLVED: The issue with our hosting provider that has restricted the access to OnceHub products is now resolved. While we are waiting for a final confirmation from them, all of our products are working as expected. If you are observing an issue on your end, please reach out to us at support@oncehub.com
1 year, 7 months ago 5_Incident report ISSUE REPORTED: We have detected an issue with our hosting provider that has restricted the access to OnceHub products from user as well as the customers end. We are working with our hosting provider with the highest priority and will post further updates here as they become available.
1 year, 8 months ago 1_Operational INCIDENT RESOLVED: Scheduled database maintenance conducted by Microsoft caused a 10 minutes outage of our services earlier today. However, this is resolved now. Both our User as well as Customer applications are up and running now. If you still face any issues regarding this, please reach out to us at: support@oncehub.com
1 year, 9 months ago 5_Incident report INCIDENT UPDATE: The scheduled database maintenance by Microsoft may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 08:00 AM EST, instead of 01:00 PM EST. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 9 months ago 5_Incident report INCIDENT REPORT: Microsoft has informed us they will be performing database maintenance that may impact our services between Monday Dec. 12th from 5:00pm EST through Tuesday Dec. 13th 1:00pm EST. The maintenance started during this window will take 10 minutes to 2 hours and may cause intermittent outages during which the following services will be down: user application, booking links, chatbots, forms, website embeds, and Outlook integration. We will begin monitoring for outages at 5:00pm Monday and will update as we detect outages here.
1 year, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: 2:00 US EST, Oct 8, 2022. The scheduled maintenance is now complete. The ScheduleOnce Admin setup for Users is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
1 year, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 1:30 AM US EST, Oct 8, 2022. We are starting our backend upgrades. For the next 30 minutes, we expect the ScheduleOnce Admin side to be not available to Users. We will keep you posted here during the upgrade with live updates.
2 years ago 1_Operational ISSUE RESOLVED: Sunday, 4 September 2022. 2:16 AM EST. There was a temporary issue causing Users to be not able to login to their OnceHub accounts. This issue has now been resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years ago 3_Partial service disruption ISSUE DETECTED: Sunday, 4 September 2022. 2:05 AM EST, we have detected an issue that OnceHub Users are unable to login to their accounts. We are investigating with the highest priority and will post updates here.
2 years ago 1_Operational SCHEDULED MAINTENANCE UPDATE : We currently have postponed the scheduled maintenance upgrades which were planned for today -1:30 AM US EST. We will keep you updated here regarding when the updates would be taking place in the future. If you have any queries, please reach out to us at support@oncehub.com
2 years, 2 months ago 1_Operational ISSUE RESOLVED: The intermittent issue that was causing some Booking pages to freeze when making changes to the Date specific availability is now resolved. If you are still experiencing this behavior, please reach out to us via live chat or email us at support@oncehub.com
2 years, 2 months ago 3_Partial service disruption ISSUE UPDATE: We have received an update on the intermittent issue that is causing some Booking pages to freeze when making changes to the availability. Our development team is working on this and it should be fixed by tomorrow. We will provide further updates here as soon as it is fixed.
2 years, 2 months ago 3_Partial service disruption ISSUE UPDATE: We are aware of an intermittent issue that is causing some Booking pages to freeze when making changes to availability and we working on getting this fixed with the highest priority. We recommend making changes directly to the connected calendar as a temporary solution.
2 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: We are aware of an intermittent issue that is causing some Booking pages to freeze when changes to availability are made. We recommend making changes directly to the connected calendar as a temporary solution. We are working towards a resolution and the estimated time for a fix is 5am EST. We apologize for the inconvenience and we are working on this issue with the highest priority. We will post updates here as they become available.
2 years, 2 months ago 1_Operational INCIDENT RESOLVED: There was a temporary issue between 18:34 to 19:00 EST with the Outlook connector sync mechanism causing bookings to fail. This issue has now been resolved. If you are still experiencing the issue, please reach out to us at support@oncehub.com.
2 years, 2 months ago 1_Operational ISSUE RESOLVED: The issue detected on Zoom's end causing Booking pages to timeout and Users to get disconnected from Zoom has been resolved. If you are still experiencing any issue, please reach out to support@oncehub.com. You can find more information on the Zoom status page: https://status.zoom.us/incidents/7mcj28xfdhh1
2 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Zoom originating on Zoom's end. Any Booking pages utilizing the Zoom integration may time out when attempting to make a booking and this may also disconnect the Users from the integration. You can check the status of Zoom by going to https://status.zoom.us/incidents/7mcj28xfdhh1. We will update as soon as we have more information.
2 years, 3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 03:32 AM US Eastern, Saturday, May 28, 2022. The update is now complete and the OnceHub platform is working as expected. If you continue to experience any issues, please report them to support@oncehub.com.
2 years, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE UPDATE: The OnceHub platform is still undergoing updates. We will continue to post updates here once the platform becomes available.
2 years, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: The OnceHub platform will be undergoing updates and experience scheduled downtime at 01:30 AM US Eastern, Saturday, May 28, 2022. We expect the downtime to last up to 90 minutes during which the platform will be unavailable.
2 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: 01:13 AM US Eastern, Saturday, March 05th, 2022. The infrastructure upgrade is now complete and the OnceHub platform is working as expected. If you experience any issues please report them to support@oncehub.com.
2 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 00:30 AM US Eastern, Saturday, March 05th, 2022. We are performing an infrastructure upgrade on the OnceHub platform. Downtime is expected to last up to 60 minutes.
2 years, 6 months ago 1_Operational ISSUE RESOLVED: The issue that was not allowing the Users who had two-factor authentication enabled on their account from logging into the account has now been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
2 years, 6 months ago 5_Incident report ISSUE DETECTED: We have detected an issue where in some Users who have two-factor authentication enabled on their account are unable to login to their account. This is being investigated with highest priority. We will post further updates here. We appreciate your patience in the meantime.
2 years, 9 months ago 1_Operational ISSUE RESOLVED: The issue that was causing slow loading times of the setup pages for some OnceHub Users has been resolved now. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
2 years, 9 months ago 5_Incident report ISSUE DETECTED: We have detected an issue that is causing slow loading times for some OnceHub Users. We are currently investigating this with the highest priority and will post updates here as we gather more information on the cause of this issue.
2 years, 11 months ago 1_Operational 1:30 AM US Eastern, Saturday, Oct 9, 2021. The scheduled maintenance is now complete.
2 years, 11 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, Oct 9, 2021. We are starting our backend upgrades. For the next 30 minutes, we expect Booking pages and accounts integrated with O365 with cache enabled to not respond intermittently. We will keep you posted here during the upgrade with live updates.
3 years ago 1_Operational ISSUE RESOLVED: The issue that impacted the general performance of our products has been resolved. If you are still experiencing any unexpected behavior, please reach out to us at support@oncehub.com.
3 years ago 3_Partial service disruption ISSUE CONFIRMED: We have confirmed that the issue is affecting the ScheduleOnce User Setup configuration, causing Master page and Resource pool setup to load slowly. We are currently investigating this with the highest priority and will post updates here as they become available.
3 years ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue that is affecting the general performance of ScheduleOnce and ChatOnce. We are currently investigating this with the highest priority and will post updates here as we gather more information on the scope of this issue.
3 years ago 1_Operational ISSUE RESOLVED: The issue that caused the ScheduleOnce Setup page to not load for Member Users has been resolved by our development team. If you are still experiencing this behavior, please reach out to us at support@oncehub.com.
3 years ago 3_Partial service disruption ISSUE UPDATE: We are still investigating the issue that is causing the ScheduleOnce Setup configuration to not load for Member Users. We have determined that the issue is only affecting some Member Users and not all. We will continue to post updates as they become available.
3 years ago 3_Partial service disruption ISSUE DETECTED: we have detected an issue that is preventing the ScheduleOnce Setup configuration from loading for Member accounts. We are investigating with the highest priority and will post updates here.
3 years, 1 month ago 1_Operational ISSUE RESOLVED: The issue preventing the ScheduleOnce User Configuration from loading for some Users and the booking links from loading for some Customers has now been resolved. If you are still experiencing this behavior, we recommend clearing your browser's cache and cookies and then trying again to load the Configuration. Your browser may have saved erroneous data in the cache that is preventing the configuration from loading even though the issue is resolved. Please contact support@oncehub.com if you require further assistance.
3 years, 1 month ago 3_Partial service disruption ISSUE UPDATE: We are still investigating the issue causing the ScheduleOnce User Configuration page to not load for some Users. The issue causing some Customer booking links to not load has been resolved. We will continue to post updates here.
3 years, 1 month ago 5_Incident report ISSUE DETECTED: We have received reports that some accounts are experiencing an issue preventing the ScheduleOnce User Configuration page and Customer booking links from loading. We have investigated and are working on a solution with the highest priority. Accounts who experienced this behavior may need to clear their browser's cache and cookies to load the pages after the issue has been resolved. Please reach out to support@oncehub.com if you are still experiencing this issue after clearing the browser cache.
3 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, July 24th, 1:18 AM US Eastern. The scheduled maintenance is now complete.
3 years, 1 month ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 12:45 AM US Eastern, Saturday, July 24th. We are starting our backend upgrades. For the next hour, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 1 month ago 1_Operational ISSUE RESOLVED: The OnceHub application is now loading as expected and the issue preventing customers from seeing some Booking activities on their accounts has been resolved. Please see https://status.oncehub.com for further updates or reach out to support@oncehub.com if you continue to experience any issues.
3 years, 1 month ago 5_Incident report ISSUE DETECTED: We are aware of an issue preventing customers from seeing some Booking activities on their accounts. We are looking into this with the highest priority and will continue to post updates here as relevant.
3 years, 2 months ago 1_Operational ISSUE RESOLVED: The OnceHub User application and customer facing Booking pages are now loading as expected. The behavior was caused by increased load on our database. We are continuing to monitor this and will post further updates here if necessary. Please reach out to us at support@oncehub.com if you continue to experience any issues.
3 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: We are aware of an issue that is causing some pages within the OnceHub application and customer facing Booking pages to load slowly , or not at all. We are looking into this with the highest priority, and will continue to post updates here as relevant.
3 years, 2 months ago 1_Operational ISSUE RESOLVED: The OnceHub User application is now loading as expected. The behavior was caused by an issue with our one of our virtual machines. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 2 months ago 3_Partial service disruption ISSUE CONFIRMED: We have confirmed that an issue with one of our databases is causing some pages within the OnceHub application to not load completely, or produce a 404 error. We are attempting to resolve and will post a resolution or update shortly.
3 years, 2 months ago 5_Incident report ISSUE DETECTED: We are aware of an issue that is causing some pages within the OnceHub application to not load completely, or produce a 404 error. We are looking into this with the highest priority, and will continue to post updates here as relevant.
3 years, 2 months ago 1_Operational ISSUE RESOLVED: The issue with the Resource Pools section of User accounts not loading intermittently has now been resolved. We will continue to monitor the situation and post further updates if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 2 months ago 3_Partial service disruption ISSUE REPORTED: We have been made aware of behavior where the Resource Pools section of User accounts is not loading intermittently. We are looking into this with high priority and will provide further updates as they become available.
3 years, 3 months ago 1_Operational ISSUE RESOLVED: Our development team has successfully resolved the issue affecting the ScheduleOnce User Setup configuration, causing it to load slowly. If you continue to experience this or have any other issues, please contact us at support@oncehub.com.
3 years, 3 months ago 5_Incident report ISSUE CONFIRMED: We have confirmed the cause of the issue affecting the ScheduleOnce User Setup configuration, causing it to load slowly. We are seeing load times return to normal, but are still investigating the issue. If you are still experiencing this issue, please reach out to support@oncehub.com. We will post further updates soon.
3 years, 3 months ago 5_Incident report ISSUE DETECTED: We have detected an issue affecting the ScheduleOnce User Setup configuration, causing it to not load fully. We are investigating this with the highest priority and will post further updates as they become available.
3 years, 3 months ago 1_Operational ISSUE RESOLVED: The issue preventing access to the OnceHub User application and Customer Booking pages has been resolved. We are continuing to monitor the situation and will post further updates if necessary. If you are still experiencing this behavior, please reach out to us at support@oncehub.com
3 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Users being unable to access their OnceHub account or their Booking pages. We are investigating this with the highest priority and will post further updates here as they become available.
3 years, 3 months ago 1_Operational ISSUE RESOLVED: The ScheduleOnce Setup page and Booking pages are now loading as expected. This issue causing slow loading times is now resolved and was caused by an issue with one of our databases. We will continue to monitor the situation and post further updates if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 3 months ago 5_Incident report ISSUE DETECTED: We have detected an issue affecting the ScheduleOnce Setup page and customer Booking pages, causing them to load slowly or not at all. We are investigating this with the highest priority and will post further updates as they become available here: https://status.oncehub.com/
3 years, 3 months ago 1_Operational ISSUE RESOLVED: The service disruption to our knowledgebase provider has been resolved and Users can now access our help articles. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 3 months ago 3_Partial service disruption ISSUE CONFIRMED: We have confirmed that our knowledgebase provider is currently having a service disruption that is preventing some of our Users from accessing our help articles. We are investigating this and will provide further updates as they become available.
3 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue that is preventing some of our Users from accessing our help articles. We are investigating this with the highest priority and will post further updates here as they become available.
3 years, 3 months ago 1_Operational ISSUE RESOLVED: The issue affecting performance for Google Calendar users has been resolved. We are continuing to monitor the situation and will post further updates if relevant. If you continue to experience this issue, please contact us at support@oncehub.com
3 years, 3 months ago 5_Incident report ISSUE DETECTED: We have detected an issue that is affecting performance for Google Calendar users on our User application. We are currently investigating this with the highest priority and will post updates here as they become available.
3 years, 4 months ago 1_Operational ISSUE RESOLVED: The ScheduleOnce Setup page is now loading as expected. The behavior was caused by an issue with our database. We will continue to monitor the situation and will update if necessary. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 4 months ago 3_Partial service disruption ISSUE CONFIRMED: We have confirmed that an issue with one of our databases is causing the ScheduleOnce Setup page to not load fully in the User account. We are attempting to resolve and will post a resolution or update shortly.
3 years, 4 months ago 5_Incident report ISSUE DETECTED: We have detected an issue affecting the ScheduleOnce Setup page, causing it to not load fully. We are investigating this with the highest priority and will post further updates as they become available.
3 years, 4 months ago 1_Operational ISSUE RESOLVED: The behavior affecting the ScheduleOnce Setup page partially loading has been resolved in an update released today. If you are still experiencing this behavior please reach out to us at support@oncehub.com for further assistance.
3 years, 5 months ago 3_Partial service disruption ISSUE UPDATE: We have confirmed the cause of the behavior causing some customers to experience an intermittent issue trying to load the ScheduleOnce Setup page, causing the page to load partially. Refreshing the page will allow the page to load fully. We are continuing to work on a fix for this issue and will update here when resolved.
3 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: We are experiencing behavior where customers may experience an intermittent issue trying to load the ScheduleOnce setup page causing the page to load partially. Refreshing the page will solve the issue. If you experience further difficulty, please reach out to support@oncehub.com.
3 years, 5 months ago 1_Operational ISSUE RESOLVED: The issue causing intermittent errors with Resource Pools has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: We've detected an issue that is causing intermittent errors with Resource Pools on both the User and Customer side of ScheduleOnce. We are investigating this issue with the highest priority, and will provide updates here as soon as possible.
3 years, 5 months ago 1_Operational ISSUE RESOLVED: The issue affecting our Users ability to view new Bookings in the activity section of their account has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: We've detected an issue where some Users are unable to view new Bookings that have been created in the Activity section of their account. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
3 years, 5 months ago 1_Operational ISSUE RESOLVED: The issue affecting our Customer and User applications has now been resolved. We are continuing to monitor this behavior. Please reach out to support@oncehub.com if you continue to experience any issues.
3 years, 5 months ago 3_Partial service disruption ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
3 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: We've detected an issue where some Users are unable to access their OnceHub accounts and Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
3 years, 5 months ago 1_Operational ISSUE RESOLVED: The behavior affecting busy time retrieval for calendar integrations has been resolved. Please contact us at support@oncehub.com if you are still experiencing this or have any questions.
3 years, 5 months ago 5_Incident report ISSUE UPDATE: The ongoing issue affecting busy time retrieval for calendar integrations is now only affecting the Google Calendar integration. We will continue to provide further updates here as they become available.
3 years, 5 months ago 3_Partial service disruption ISSUE REPORTED: We are experiencing behavior that is preventing busy time from being read from some connected calendars. We are currently investigating and will post further updates here as they become available.
3 years, 6 months ago 1_Operational The recent issue affecting our Customer and User applications has now been resolved. We believe this was related to an issue with an external provider, and are continuing to investigate the cause of the issue. If you continue to experience difficulty with accessing the application, please reach out to us as support@oncehub.com
3 years, 6 months ago 4_Complete service disruption We are currently investigating an issue that is causing a disruption to our service on both the User and Customer side of ScheduleOnce.
3 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, February 20th, 2:50 AM US Eastern. The scheduled maintenance is now complete.
3 years, 6 months ago 3_Partial service disruption SCHEDULED MAINTENANCE CONTINUES: Saturday, February 20th, 2:35 AM US Eastern. We are continuing to deploy upgrades, the User application may see intermittent service for the next 30 min. Customers should still be able to book.
3 years, 6 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 12:35 AM US Eastern, Saturday, February 20th. We are starting our backend upgrades. For the next two hours, we expect intermittent service and potential periods of a few minutes in which the system may not respond. We will keep you posted here during the upgrade with live updates.
3 years, 7 months ago 1_Operational ISSUE RESOLVED: The issue with calendar integrations not connecting to OnceHub has been fully resolved. Please contact support@oncehub.com if you experience any further difficulties.
3 years, 7 months ago 3_Partial service disruption ISSUE UPDATE: The issue with calendar integrations not connecting to OnceHub appears to be resolved. We are continuing to monitor the situation and will post a resolution soon if no further issues are detected. If you are currently experiencing this issue, please reach out to Support at support@oncehub.com.
3 years, 7 months ago 3_Partial service disruption ISSUE UPDATE: We have confirmed that the current calendar integration issue is affecting accounts connected to both Google calendar and Office 365 calendar. Some Users are currently unable to use these calendar connections and their related Booking pages are not receiving bookings. We are working to resolve this issue and will provide updates as they become available.
3 years, 7 months ago 3_Partial service disruption ISSUE REPORTED: At 1:50 PM Eastern time we detected an issue where some integrated calendars are not properly connecting to OnceHub, which is preventing the related Booking pages from accepting bookings. We are investigating with the highest priority and will post more information as soon as it is available.
3 years, 7 months ago 3_Partial service disruption Issue Reported: At 1:50 PM Eastern time we detected an issue were Google calendars are not properly connecting with OnceHub and this is impacting the customers ability to book on accounts connected to Google calendar. We are investigating with the highest priority and will post more information as soon as it is available.
3 years, 8 months ago 1_Operational ISSUE REPORTED: We have discovered an intermittent issue that was causing Users to see an error when attempting to access their ScheduleOnce account. This issue should now be resolved, please reach out to us at support@oncehub.com if you continue to experience these errors.
3 years, 8 months ago 5_Incident report INCIDENT REPORT: We have received reports of blank screens in User accounts. This behavior was quickly resolved and User accounts should now load normally. We are investigating the cause of this behavior. If you encounter any additional issues please reach out to support@oncehub.com.
3 years, 8 months ago 5_Incident report INCIDENT REPORT: We have received reports of blank screens in User accounts. This behavior was quickly resolved and User accounts should now load normally. We are investigating the cause of this behavior. If you encounter any additional issues please reach out to support@oncehub.com.
3 years, 8 months ago 5_Incident report INCIDENT REPORT: We detected an issue that temporarily caused some Users to receive an error message when trying to edit their Date-specific availability. This issue has since been resolved and occurred between 9:16 and 11:23 AM Eastern time. Please reach out to us if you are still experiencing this or any other undesired behavior.
3 years, 8 months ago 1_Operational INCIDENT RESOLVED: Earlier today, several Google systems including Google Calendar experienced downtime. This behavior has since been resolved. If you are still experiencing this behavior - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status
3 years, 8 months ago 3_Partial service disruption INCIDENT DETECTED: At around 11:50 UTC several Google systems including Google Calendar experienced downtime. This prevented bookings from being created on Booking pages connected to Google Calendar. If you are still experiencing issues with this - you may disconnect your Google Calendar in order to accept bookings in the meantime by following the instructions outlined here: https://help.oncehub.com/help/disconnecting-a-calendar. For more information on Google's status, please visit their status page here: https://google.com/appsstatus#hl=en&v=status
3 years, 9 months ago 1_Operational INCIDENT RESOLVED: Our developers believe they have resolved the behavior with ScheduleOnce Setup pages having intermittent difficulty loading. We are continuing to monitor this issue and will post further updates here if necessary.
3 years, 9 months ago 5_Incident report INCIDENT REPORT: We have detected an issue that may cause some ScheduleOnce Setup pages to have difficulty loading. We are investigating with highest priority. Refreshing the page may resolve the issue. We will post further updates here as necessary.
3 years, 10 months ago 1_Operational ISSUE RESOLVED: The issue affecting OnceHub application and website availability has now been resolved. Please contact support@oncehub.com if you experience any further difficulties.
3 years, 10 months ago 5_Incident report ISSUE DETECTED: We are receiving reports that the OnceHub application, Booking page links, and website may be unavailable at the moment. Our development team is investigating as quickly as possible, and we will post any further updates here.
3 years, 10 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, Oct 17th, 1:00am US Eastern. The scheduled downtime for 12.2 is now complete. Service may be intermittent for up to 5 hours.
3 years, 10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are releasing 12.2 this weekend, on October 17th. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
3 years, 10 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing routine updates that will begin on Saturday, October 17th, 2020 at 12:30 AM Eastern US time. We expect downtime of up to 30 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
3 years, 11 months ago 1_Operational ISSUE RESOLVED: We see that all booking-related email notifications are now being sent out within the expected time frame, and this issue is now resolved.
3 years, 11 months ago 5_Incident report ISSUE UPDATE: A potential solution for this issue has been released, and we expect email delivery times to gradually return to normal within the next few hours. We will continue to monitor and provide any other updates.
3 years, 11 months ago 5_Incident report ISSUE CONFIRMED: We've confirmed that booking-related email notifications are currently experiencing a delay, and we're working towards a solution.
3 years, 11 months ago 5_Incident report ISSUE REPORTED: We've received reports that some booking-related email messages may be experiencing a delay. We are currently investigating, and will post further updates as needed.
3 years, 11 months ago 1_Operational ISSUE RESOLVED: We see that all booking-related email notifications are now being sent out within the expected time frame, and this issue is now resolved.
3 years, 11 months ago 5_Incident report ISSUE UPDATE: A potential solution for this issue has been released, and we expect email delivery times to gradually return to normal within the next few hours. We will continue to monitor and provide any other updates.
3 years, 11 months ago 5_Incident report ISSUE CONFIRMED: We've confirmed that booking-related email notifications are currently experiencing a delay, and we're working towards a solution.
3 years, 11 months ago 5_Incident report ISSUE REPORTED: We've received reports that some booking-related email messages may be experiencing a delay. We are currently investigating, and will post further updates as needed.
3 years, 11 months ago 1_Operational ISSUE RESOLVED: Microsoft has determined the cause of the issue and are rolling out a solution. Users have reported being able to access Microsoft services once again, and we will continue to watch for further developments. To learn more, please see Microsoft's status page: https://status.office365.com/
3 years, 11 months ago 3_Partial service disruption ISSUE DETECTED: We have received reports of Users being disconnected and unable to reconnect to their Office 365 Calendars and we are closely monitoring the situation for any changes. Microsoft has acknowledged that the matter is on their end and that they are actively working toward a resolution. For updates, please visit https://status.office365.com/
3 years, 11 months ago 1_Operational ISSUE RESOLVED: At approximately 5:20 AM - 5:55 AM US EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
3 years, 11 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause of this issue with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years ago 1_Operational ISSUE RESOLVED: Saturday, September 5th. The issue from today causing OnceHub notifications to send on a delay has been resolved and all booking notifications to Customers and Users should now be received in a timely manner. We are continuing to monitor the situation and will post further updates if needed.
4 years ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where email notifications are being sent out after a delay. This behavior began around 9:00 AM Eastern time and is currently being investigated with the highest priority. While some notifications may still be delayed, Customer booking notifications are being sent in real time. We will continue to monitor the situation and will post further updates here as necessary.
4 years ago 1_Operational ISSUE RESOLVED: The intermittent issue resulting in OnceHub accounts and scheduling pages failing to load seems to have been resolved. We are continuing to monitor the situation and will resume posting updates here if needed.
4 years ago 3_Partial service disruption ISSUE UPDATE: We have discovered that the intermittent issue with loading OnceHub accounts and scheduling pages is due to our upstream hosting provider, Microsoft Azure. We are currently working with Microsoft support to resolve this issue, and we will continue to post any updates here.
4 years ago 3_Partial service disruption ISSUE DETECTED: We have detected an intermittent issue where some page content may fail to load upon accessing the ScheduleOnce Setup section or loading Booking page links. If you encounter this issue, please refresh the page or wait one minute and try again. We are investigating the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years ago 1_Operational ISSUE RESOLVED: From approximately August 17th to August 20th , we experienced intermittent delays in sending booking-related email messages from mailer@oncehub.com. While most messages were sent within 5 minutes of the configured time, we have saw delays of up to 20 minutes. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any notification delays, please reach out to support@oncehub.com
4 years ago 5_Incident report ISSUE DETECTED: We've confirmed an issue causing intermittent delays in sending booking-related email messages from mailer@oncehub.com. While most messages are sent within 5 minutes of the configured time, we have seen periodic delays of up to 20 minutes from the intended time. Our development team is working to resolve this issue, and further updates will be posted here as needed.
4 years ago 1_Operational ISSUE RESOLVED: From approximately 12:45 PM EDT - 2:00 PM EDT, we detected an issue where some Exchange Corporate calendar Users saw a blank associated calendars section on their Booking pages. Customer bookings during this period appear to be unaffected. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
4 years ago 3_Partial service disruption ISSUE DETECTED: At around 12:45 PM US Eastern, we detected an issue where some Exchange Corporate calendar Users see a blank associated calendars section on the Associated calendars section of their Booking page configuration screen. Customer bookings during this period appear to be unaffected. We are working to investigate the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years ago 1_Operational ISSUE RESOLVED: From approximately 3:30AM EDT - 3:40AM EDT, we detected an issue where the application and Booking pages were not loading. This issue has since been resolved and we are continuing to monitor. We will post further updates here. If you encounter any issues with the loading of your OnceHub account and/or Booking pages, please reach out to support@oncehub.com
4 years ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue where the application and Booking pages are not loading. We are working to investigate the cause with the highest possible priority. We will continue to monitor the issue and post any updates here.
4 years, 1 month ago 1_Operational RELEASE UPDATE: 1:25 am US Eastern, Saturday, July 31st. Updates have been completed. Please contact support@oncehub.com if you encounter any unexpected behavior.
4 years, 1 month ago 3_Partial service disruption RELEASE UPDATE: 1:03am US Eastern, Saturday, July 31st. We are performing some backend updates. Users may experience intermittent issues accessing the application for 3 to 5 minutes during this update. Learn more at status.oncehub.com/services/
4 years, 1 month ago 1_Operational ISSUE RESOLVED: Our developers have received an update that the inability to access OnceHub accounts and scheduling pages was due to Microsoft Azure infrastructure, and have since been resolved. See here for more information on Azure's status: https://status.azure.com/status/history/
4 years, 1 month ago 5_Incident report ISSUE DETECTED: At approximately 4:00am EDT we detected an issue where OnceHub Users were unable to sign in to or navigate their accounts. The behavior lasted approximately 10 minutes, and we are currently investigating this matter with the highest priority. We will provide updates here as they become available.
4 years, 2 months ago 1_Operational ISSUE RESOLVED: Sunday June 28th 6:15 AM US Eastern. The OnceHub User application was intermittently unavailable for about 15 minutes. Customers were able to book during this time. This issue has since been resolved. Please contact support@oncehub.com if you continue to encounter any unexpected behavior.
4 years, 2 months ago 1_Operational ISSUE RESOLVED: The issue causing successful payments not to unlock ScheduleOnce accounts has been resolved. If you believe you were affected by this issue, please email support@oncehub.com for further instructions.
4 years, 2 months ago 5_Incident report ISSUE DETECTED: At around 5:30 AM EST we detected an issue where some OnceHub User payments did not unlock ScheduleOnce accounts. This resulted in some accounts showing as locked despite making a successful payment. We are investigating this with the highest priority and will provide further updates as soon as possible. If your account encountered this issue please reach out to us at: support@oncehub.com
4 years, 2 months ago 1_Operational RELEASE UPDATE: Saturday, June 20th, 2:54 AM US Eastern. The Activity stream has finished rebuilding, and new Activities will be now added to the Activity stream as expected.
4 years, 2 months ago 1_Operational RELEASE UPDATE: Saturday, June 20th, 2:13 AM US Eastern. The Activity stream is currently rebuilding data, therefore new activities will not be posted until this rebuild is completed.
4 years, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for 9.9 is now complete. This update is still in progress and service may be intermittent for up to 5 hours. We will post again when this update has been completed.
4 years, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 20th, 1:38 AM US Eastern. The scheduled downtime for version 9.9 is now complete. This version introduces our Microsoft Teams integration along with additional updates. Service may be intermittent for up to 5 hours.
4 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: Saturday, June 20, 2020, 12:31 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
4 years, 2 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing Microsoft Teams integration this weekend, on June 20th 2020. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
4 years, 3 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, June 6th, 1:35 AM US Eastern. The scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
4 years, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 1:30 AM US Eastern, Saturday, June 6th. We are starting our backend upgrades. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
4 years, 3 months ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We are performing backend upgrades on Saturday, June 6th, 2020 at 1:30 AM US Eastern time. We expect intermittent authentication issues of up to 5 minutes. During this time, logged in Users will be signed out and will be unable to sign back in until the upgrade has completed. All customer bookings during this time will proceed as expected. We will keep you posted here during the upgrade with live updates.
4 years, 3 months ago 1_Operational ISSUE RESOLVED: Our developers have found that the behavior where Users could not sign into their OnceHub accounts was due to an issue with Microsoft Azure. Microsoft has resolved this issue and the behavior is no longer occurring. See here for more information: https://drive.google.com/file/d/1hgQ7_ZdbmDx9r1L1dkwnbviZpJmgKw3H/view?usp=sharing Please contact support@oncehub.com if you continue to experience any unexpected behavior.
4 years, 3 months ago 5_Incident report ISSUE DETECTED: At approximately 9:15am EDT we detected an issue where Users were unable to access their OnceHub accounts. The issue resolved itself within about a minute. Customer bookings were unaffected during this time. Our developers are investigating the cause of the issue with highest priority. We will continue to provide updates here as needed.
4 years, 3 months ago 1_Operational ISSUE RESOLVED: We have received confirmation from Microsoft Azure that the issue causing OnceHub accounts and scheduling pages to load slowly has been resolved on their end. You can find more information on this here: https://drive.google.com/file/d/1t3IrAZlhBeqsQ2A2WOFZZUMYFLumIwZx/view?usp=sharing We have been monitoring this behavior and see that it has not recurred. Please contact support@oncehub.com if you continue to encounter any issues.
4 years, 3 months ago 1_Operational ISSUE RESOLVED: OnceHub accounts and scheduling pages are now loading as expected. We are continuing to monitor this behavior. Please contact support@oncehub.com if you continue to encounter any unexpected behavior.
4 years, 3 months ago 5_Incident report ISSUE UPDATE: Our developers have received an update that the slow loading of OnceHub accounts and scheduling pages is due to Microsoft Azure infrastructure. See here for more information on Azure's status: https://drive.google.com/file/d/1FyItEUhyc2CvSDgTjBKFOgJE5uc4soa1/view?usp=sharing We will continue to post any updates here.
4 years, 3 months ago 5_Incident report ISSUE UPDATE: Our developers have found that the slow loading of OnceHub accounts and scheduling pages is due to an issue with an upstream service provider. We will continue to post updates here.
4 years, 3 months ago 5_Incident report ISSUE DETECTED: At approximately 8:15am EDT we detected an issue where OnceHub accounts and scheduling pages took longer than expected to load. We are looking into this issue with highest priority. We will continue to post updates on this behavior here.
4 years, 3 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where the ScheduleOnce application was presenting an intermittent error for Users, and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 12:00 AM US Eastern on May 14th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: At around 12:00 AM US Eastern, we detected an issue where some Users were seeing an error upon accessing their ScheduleOnce setup. We have determined this is an intermittent error, which will disappear upon refreshing the page. We continue to investigate with the highest priority and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 3 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where the OnceHub User application was briefly non-responsive and can confirm all areas of the application are operating as expected. This issue was temporary and localized to around 2:20 PM US Eastern on May 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 3 months ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 2:20pm EDT today that caused the OnceHub User application to briefly be non-responsive. This issue was resolved within a few minutes, and currently all areas of the application are operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 4 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were seeing blank screens when logging into their OnceHub User accounts and can confirm all areas of the application are operating as expected. This issue was temporary and localized to around 10:15 AM US Eastern on April 29th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where Users are seeing blank screens when logging into their OnceHub User accounts. We are working to investigate the cause with the highest possible priority. Customer bookings during this period appear to be unaffected. We will continue to monitor the issue and post any updates here.
4 years, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, April 25, 2020, 1:45 AM US Eastern. Our backend improvements have been completed. Normal service may be intermittent for up to five hours.
4 years, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: Saturday, April 25, 2020, 12:30 AM US Eastern. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
4 years, 4 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, April 25th, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 5 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue that caused some OnceHub Users to be unable to view sections of their account. The issue was temporary and localized to around 2:39pm EDT today, April 6th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 5 months ago 5_Incident report INCIDENT REPORT: At around 2:39pm US Eastern we detected an issue where some Users were unable to view some sections of their ScheduleOnce accounts. Customer bookings during this period were unaffected. The issue automatically resolved itself within a few minutes. We are continuing to monitor this behavior and will post further updates here as necessary.
4 years, 5 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue with our outbound email service provider that caused OnceHub email notifications to send after a delay. The issue was temporary and localized to around 4:35pm EDT on March 27th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: At around 4:35pm EDT we detected an issue where OnceHub email notifications were being sent out after a delay. This issue is currently causing a delay of 1-6 minutes. We have investigated and found the cause to be an issue with our outbound email service provider, Amazon Web Services. They are working to resolve this issue with the highest priority and progress can be followed here: https://status.aws.amazon.com/. We will continue to monitor the situation and will post further updates here as necessary.
4 years, 5 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue that prevented some Users from loading their accounts and can confirm that the all areas of the application have been operating as expected. The issue was temporary and localized to around 10:00am US Eastern on March 25th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 5 months ago 5_Incident report ISSUE DETECTED: At around 10:00am US Eastern we detected an issue where some Users were unable to load their ScheduleOnce accounts. This issue affected the User side of the account only and bookings were still able to be created during this time. The issue automatically resolved itself within a few minutes. We are continuing to monitor this behavior and will post further updates here as necessary.
4 years, 5 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were seeing slow loading and blank content in certain areas of their OnceHub accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 10:10 AM US Eastern on March 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: At around 10:10 AM US Eastern, we detected an issue where the OnceHub User application is not loading correctly or showing blank content. This does not affect customer bookings. We are investigating with the highest priority and will provide further updates as soon as possible.
4 years, 6 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and Booking page links and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 1:40PM Eastern US time on March 4th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 6 months ago 3_Partial service disruption ISSUE DETECTED: At around 1:40 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts and Booking page links. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 6 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where Users were unable to access their OnceHub accounts and can confirm all areas of the application are now operating as expected. This issue was temporary and localized to around 3:00PM Eastern US time on February 28th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 6 months ago 5_Incident report ISSUE DETECTED: At around 3:00 PM US Eastern, we detected an issue where some Users are unable to access their OnceHub accounts. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 6 months ago 5_Incident report ISSUE DETECTED: Around 6:10 AM EST we detected an issue with our infrastructure that led to an automatic failover. Some ScheduleOnce accounts and Scheduling pages may not have been able to load for 2 separate periods of 1-2 minutes. Both instances of this behavior were automatically resolved and the cloud service is investigating the cause further. We are continuing to monitor this behavior and will provide further updates here.
4 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Saturday, February 22, 2020, 2:10 AM US Eastern. Our backend improvements have been completed. Secondary panelists will not see bookings for up to an hour although primary panelists will see bookings as expected. Normal service may be intermittent for up to five hours.
4 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE EXTENDED and is expected to last another 15 minutes. We apologize and our engineers are still working to bring back the system. We are doing our best to be back live ASAP.
4 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, February 22, 2020. We are now performing our backend improvements for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter
4 years, 6 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are performing backend improvements that will begin on Saturday, February 22nd, 2020 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 6 months ago 1_Operational ISSUE RESOLVED: Tuesday, February 18, 2020, 3:55 AM US Eastern. We have resolved the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. The application is now operating as expected. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 6 months ago 3_Partial service disruption ISSUE UPDATE: Tuesday, February 18, 2020, 3:15 AM US Eastern. We are now performing an infrastructure upgrade regarding the previously detected issue where some Users were receiving an 'Action could not be completed' error or slow load times. No downtime is expected but there may be intermittent service disruption over the next 15-20 minutes.
4 years, 6 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where some Users are receiving an 'Action could not be completed' error. We are investigating with the highest priority possible and are working to solve the issue. We will provide further updates as soon as possible.
4 years, 6 months ago 1_Operational ISSUE UPDATE: We have been monitoring the issue that caused slow loading and blank screens in some ScheduleOnce User accounts and can confirm all areas of the application are operating as expected. This issue was temporary and localized to around 1:14 PM EST on February 12th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 6 months ago 5_Incident report INCIDENT REPORT: At around 1:14 PM EST we became aware of a brief issue that caused slow loading and blank screens in some ScheduleOnce User accounts. The behavior has since ceased and we are working to investigate the cause with the highest possible priority. Customer bookings during this period were unaffected. We will continue to monitor the issue and post any updates here.
4 years, 7 months ago 1_Operational ISSUE UPDATE: As of 2:30 PM EST, User accounts are no longer experiencing slow loading times and blank screens. We will continue to monitor to ensure that the issue is fully resolved.
4 years, 7 months ago 3_Partial service disruption ISSUE DETECTED: At around 1:50 EST, we noticed an issue that is causing slow loading and blank screens in some User accounts. We are investigating this issue with the highest possible priority. The customer side of OnceHub does not appear to be affected; bookings can still be accepted without issue.
4 years, 7 months ago 1_Operational ISSUE RESOLVED: We have been monitoring the issue where users were seeing blank content in certain areas of their ScheduleOnce accounts and can confirm all areas of the application continue to operate as expected. This issue was temporary and localized to around 9:00PM EST on February 3rd. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 7 months ago 5_Incident report ISSUE DETECTED: Around 9:00 PM ET, we noticed an issue where users were seeing blank content in certain areas of their ScheduleOnce Accounts'. This issue was detected and immediately resolved. We are continuing to monitor the situation to ensure the application has returned to full stability and will provide updates here as they become available.
4 years, 8 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, December 14, 2019, 1:11 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours. Learn more at status.oncehub.com/services/oncehub-user-application
4 years, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING: 12:30 AM US Eastern, Saturday, December 14, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for five hours thereafter.
4 years, 9 months ago 1_Operational ISSUE RESOLVED: 1:00PM ET, the issue with our CDN provider has been resolved. All areas of the application continue to operate as expected. This issue was temporary and localized to around 12:00PM ET on December 11th. Please contact support@oncehub.com if you experience any unexpected behavior.
4 years, 9 months ago 3_Partial service disruption ISSUE DETECTED: 12:00PM ET, we are looking into an issue with our CDN provider that caused inconsistent access to OnceHub for our Users and their Customers. We will continue to monitor the situation and post here with further updates.
4 years, 9 months ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, December 14th, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 30 minutes with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 9 months ago 1_Operational ISSUE RESOLVED: 3:12PM ET. We have been monitoring the issue with the blank screen within the ScheduleOnce User application. This was due to a temporary server issue. All areas of the application are now operating as expected.
4 years, 9 months ago 4_Complete service disruption ISSUE DETECTED: We have received some reports of blank content loading in certain areas of the ScheduleOnce User application. We are currently investigating this as quickly as possible and will provide further updates as needed.
4 years, 9 months ago 1_Operational ISSUE RESOLVED: 12:00AM ET, we have confirmed that the services provided by KnowledgeOwl, In-app support and help.oncehub.com, are operational again. All services should be functioning as expected.
4 years, 9 months ago 5_Incident report ISSUE DETECTED: Around 11:00PM ET, we received notification that both In-app support and help.oncehub.com were inaccessible due to an outage with the service provider KnowledgeOwl. We are keeping an eye on this issue and will post an update as soon as additional information becomes available.
4 years, 9 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, November 23, 2019, 1:31 AM US Eastern. The scheduled downtime for the infrastructure maintenance of OnceHub is now complete. Service may be intermittent for up to 5 hours.
4 years, 9 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, November 22, 2019. We are performing infrastructure maintenance for OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
4 years, 9 months ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, November 23rd, 2019 at 12:30 AM (half an hour after midnight, between Friday and Saturday), Eastern US time. We expect downtime of up to 1 hour with up to 5 hours intermittent service thereafter. We will keep you posted here during the maintenance with live updates.
4 years, 10 months ago 1_Operational ISSUE RESOLVED: Our payment gateway is back up and we are able to process payments once again. All services should resume functioning as expected. If you have been affected by this service disruption, please reach out to us at support@oncehub.com and we will assist you in whatever way we can.
4 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue where our payment gateway is down and we cannot process payments. We are currently monitoring the situation and will post additional updates here as needed.
4 years, 11 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 28, 2019, 1:28 AM US Eastern. The scheduled downtime for version 9.5 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
4 years, 11 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 28, 2019. We are starting the release for version 9.5 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
4 years, 11 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.5 of OnceHub this weekend, on September 28, 2019. Downtime is scheduled for 12:30 AM Saturday, Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
4 years, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETED: 3:27 AM US Eastern, Sunday, September 15, 2019. Our infrastructure upgrade has been completed. If you see any issues, please report to support@oncehub.com
4 years, 11 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: 11:33 PM US Eastern, Saturday, September 15, 2019. We are starting infrastructure upgrade. Please expect intermittent service disruption over the next three to five hours.
4 years, 12 months ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 6:20 pm EST today that caused some Users to encounter a blank screen within their ScheduleOnce User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
4 years, 12 months ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 4:00pm EST today that caused some Users to encounter a blank screen within their ScheduleOnce User application and some Customers to experience interruptions in service when trying to access Booking pages. This issue was resolved quickly, and currently all areas of the application are operating as expected. We are planning to release an update this weekend to address the root cause of this behavior.
4 years, 12 months ago 5_Incident report SCHEDULED MAINTENANCE PLANNED: We will be performing an infrastructure upgrade that will begin on Saturday, September 14, 2019 at 11:30 PM Eastern US time and will take up to 3.5 hours to complete. During this period you may experience short instances of intermittent service disruption lasting a few minutes at a time. We will keep you posted here during the upgrade with live updates.
4 years, 12 months ago 1_Operational INCIDENT RESOLVED: We have been monitoring the issue with the blank screen within the ScheduleOnce User application. This issue was temporary and localized to around 3:00pm EST on September 10th. All areas of the application continue to operate as expected.
4 years, 12 months ago 5_Incident report INCIDENT REPORT: We are aware of a brief issue that occurred around 3:00pm EST today that caused some Users to encounter a blank screen within their ScheduleOnce User application. This issue was resolved quickly, and currently all areas of the application are operating as expected.
5 years ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, September 7, 2019, 2:02 AM US Eastern. The scheduled downtime for version 9.4 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years ago 5_Incident report SCHEDULED MAINTENANCE EXTENDED and is expected to last another 30 minutes. We apologize but our engineers are still working to bring back the system. We are doing our best to be back live asap.
5 years ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:33 AM US Eastern, Saturday, September 7, 2019. We are starting the release for version 9.4 of OnceHub. Downtime is expected to last up to 60 minutes with intermittent service for five hours thereafter.
5 years ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.4 of OnceHub this weekend, on September 7, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 60 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 1 month ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August 10, 2019, 1:15 AM US Eastern. The scheduled downtime for ScheduleOnce one-time links is now complete. Service may be intermittent for up to 5 hours.
5 years, 1 month ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:39 AM US Eastern, Saturday, August 10, 2019. We are starting the release for ScheduleOnce one-time links. Downtime is expected to last up to 45 minutes with intermittent service for five hours thereafter.
5 years, 1 month ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing ScheduleOnce one-time links this weekend, on August 10, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 45 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 1 month ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, Saturday, July 13, 2019, 1:55 AM US Eastern. The scheduled downtime for version 9.2 of OnceHub is now complete. Service may be intermittent for up to 5 hours.
5 years, 1 month ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:30 AM US Eastern, Saturday, July 13, 2019. We are starting the release for version 9.2 of OnceHub. Downtime is expected to last up to 90 minutes with intermittent service for five hours thereafter.
5 years, 2 months ago 5_Incident report SCHEDULED DOWNTIME PLANNED: We are releasing version 9.2 of OnceHub this weekend, on July 13, 2019. Downtime is scheduled for 12:30 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 90 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 3 months ago 1_Operational ISSUE RESOLVED: Our development team has deployed a fix which we believe should resolve the issue with reconnecting to Exchange and Office 365 via EWS. We are continuing to monitor this issue closely and will post any further updates as they come in.
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are testing a possible fix for the issue preventing certain Users from reconnecting to Exchange or Office 365 using EWS with highest priority. We will continue to post updates here as testing progresses. In the meantime, we recommend the following steps: 1. Make sure that the calendar account has not been locked due to unsuccessful authentication attempts 2. Attempt reconnection in a few hours 3. Make sure to include the EWS URL when attempting to connect the calendar 4. Create and use an app-specific password when attempting to connect
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are continuing to investigate the issue causing some Users to be unable to reconnect to Exchange or Office 365 via EWS calendar integrations after a password change. Development and testing are currently in progress with the highest urgency. Further updates will be posted as needed. In the meantime, we recommend customers try the following: 1. Check that the Office 365 or Exchange account is not locked out due to unsuccessful authentication attempts 2. Try to reconnect after waiting a few hours 3. Provide full EWS URL when attempting to connect to the calendar 4. Connect to the integration using an app-specific password
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: We are still looking into reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We will continue to update you on this issue as we gain further insight.
5 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: We have received reports of some Users that are unable to reconnect to the Exchange or Office 365 via EWS calendar integrations after changing password in Office 365 or Exchange accounts. We are investigating with the highest priority possible, and will provide further updates as needed.
5 years, 3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 1, 3:05 US Eastern. The scheduled downtime for Version 9.1 of Oncehub is now complete. Service may be intermittent for up to 5 hours.
5 years, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 1:37 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 3 months ago 1_Operational SCHEDULED DOWNTIME DELAYED: 12:57 US Eastern, Saturday, June 1. We are delaying the release for Version 9.1 of OnceHub for about 33 minutes. We will begin the downtime at 1:30 AM US Eastern, Saturday, June 1.
5 years, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:35 US Eastern, Saturday, June 1. We are starting the release for Version 9.1 of OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for up to five hours thereafter.
5 years, 3 months ago 1_Operational ISSUE RESOLVED: We are no longer are experiencing instances of the slow loading behavior and believe that this issue has been fully resolved.
5 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: May 27, 7:20AM US Eastern - We've received reports that some Users may be experiencing slow loading or timeouts when attempting to access certain areas of the ScheduleOnce application. We are investigating this with high priority. Customer-facing scheduling links are unaffected.
5 years, 3 months ago 1_Operational ISSUE RESOLVED: There have been no further reports of slow loading or timeout messages. This issue should now be fully resolved.
5 years, 3 months ago 1_Operational ISSUE UPDATE: We have confirmed that timeout issues with the ScheduleOnce User application have returned to normal for all Users. We will, however, continue to monitor this for the next few hours to ensure stability before marking as resolved.
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: Loading times have returned to normal for most ScheduleOnce Users, and we see that timeouts have been eliminated for most as well. However, we are leaving this issue open for continued monitoring throughout the day, and will post further updates as necessary.
5 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: We've received reports that some Users may be experiencing slow loading or timeouts when attempting to access certain areas of the ScheduleOnce application. We are investigating this with high priority. Customer-facing scheduling links are unaffected.
5 years, 3 months ago 1_Operational ISSUE RESOLVED: This issue has been resolved on Microsoft's end, and we no longer see slow loading or timeout messages for any customers.
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: Loading times are returning to normal for the ScheduleOnce application. We will continue to monitor this issue and post further updates as needed.
5 years, 3 months ago 3_Partial service disruption ISSUE UPDATE: We have received word that the issue causing slow loading in ScheduleOnce is due to an update on Microsoft's end. We are working with them to return loading to normal as quickly as possible, and will post further updates as needed.
5 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: We've received reports that some Users may be experiencing slow loading or timeouts when attempting to access certain areas of the ScheduleOnce application. We are investigating this with high priority. Customer-facing scheduling links are unaffected.
5 years, 3 months ago 1_Operational ISSUE RESOLVED: We have seen no further performance issues during monitoring, and we believe this issue is now fully resolved.
5 years, 3 months ago 5_Incident report ISSUE UPDATE: Performance has returned to normal for all Users. However, we are keeping this issue open for continued monitoring until a full investigation with Microsoft is complete.
5 years, 4 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 11, 2019, 2:38 AM US Eastern. The scheduled downtime for OnceHub maintenance is now complete.
5 years, 4 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 2:10 AM US Eastern, Saturday, May 11, 2019. We are starting the scheduled maintenance for OnceHub. Downtime is expected to last up to 30 minutes with intermittent service for a few hours thereafter.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: Though loading times have returned to normal for most Users, we are keeping this issue open for continued monitoring throughout the day. Further updates will be posted as needed.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: It appears that loading times have completely returned to normal for most Users. However, we are keeping this issue open for continued monitoring overnight.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: We see that loading times are beginning to return to normal for most Users. We are keeping this issue open to monitor progress, and will provide further updates as needed.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: We see that loading times are beginning to return to normal for most Users. We are keeping this issue open to monitor progress, and will provide further updates as needed.
5 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We continue to see periodic issues causing slow loading when accessing the ScheduleOnce application. We are investigating with highest urgency, and will provide further updates as needed.
5 years, 4 months ago 1_Operational ISSUE RESOLVED: We see that loading times have returned to normal for Users logged into ScheduleOnce. We apologize for any interruption.
5 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We've received reports that some Users may be experiencing slow loading or timeouts when attempting to access certain areas of the ScheduleOnce application. We are investigating this with high priority. Customer-facing scheduling links are unaffected.
5 years, 4 months ago 1_Operational ISSUE RESOLVED: We see that loading times have returned to normal for Users logged into ScheduleOnce. We apologize for any interruption.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: We see that loading times are beginning to return to normal for most Users. We are keeping this issue open to monitor progress, and will provide further updates as needed.
5 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We've received reports that some Users may be experiencing slow loading or timeouts when attempting to access certain areas of the ScheduleOnce application. We are investigating this with high priority. Customer-facing scheduling links are unaffected.
5 years, 4 months ago 1_Operational ISSUE RESOLVED: Thursday, May 2, 2019, 5:52PM Eastern US. We are seeing all our services back to standard function after the Microsoft Azure global outage and are marking this issue as resolved. We will continue monitoring things closely. Please be in touch to support@oncehub.com if you see any unexpected behavior.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: We are seeing service returning to most features but are holding off marking everything as completely operational until Microsoft Azure acknowledges this on their end. We are watching things very closely and appreciate your patience during this Microsoft Azure downtime.
5 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: You can now track the status of this Azure issue on Microsoft Azure's Status page: https://azure.microsoft.com/en-us/status/
5 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: Thursday, 2 May, 2019, 4:40PM Eastern US. We've detected that Microsoft Azure is currently experiencing a connectivity issue (https://twitter.com/AzureSupport/status/1124046510411460610), which may result in timeout messages when loading ScheduleOnce Booking pages and the inability to access certain areas of OnceHub accounts. We are working with highest priority to resolve this with our service provider.
5 years, 6 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, March 2, 2018, 3:20 AM US Eastern. The scheduled downtime for the OnceHub release is now complete. Service may be intermittent for up to 5 hours.
5 years, 6 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:14 AM US Eastern, Saturday, March 2, 2019. We are starting the release for ScheduleOnce 9.0 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter.
5 years, 6 months ago Information SCHEDULED DOWNTIME PLANNED: We are releasing version 9.0 of ScheduleOnce this weekend, on March 2, 2019. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 8 months ago 1_Operational ISSUE RESOLVED: We believe the issue detected on Zoom's end has been resolved. The ScheduleOnce integration seems to be functioning as expected and Booking pages utilizing Zoom should not be timing out. Please reach out to us at support@scheduleonce.com if you see anything unexpected; we are also monitoring the issue closely on our end. You can find more information on the Zoom status page:https://status.zoom.us/incidents/7mcj28xfdhh1
5 years, 8 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Zoom originating on Zoom's end. Users are currently unable to integrate Zoom with ScheduleOnce. You can check the status of Zoom by going to https://status.zoom.us/incidents/7mcj28xfdhh1. We will update as soon as we have more information.
5 years, 8 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, December 22, 2018, 2:08 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.95 release is now complete. Service may be intermittent for up to 5 hours.
5 years, 8 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:06 AM US Eastern, Saturday, December 22, 2018. We are starting the release for ScheduleOnce 8.95 now. Downtime is expected to last up to 180 minutes with intermittent service for five hours thereafter.
5 years, 8 months ago Information SCHEDULED DOWNTIME: We are releasing version 8.9.5 of ScheduleOnce this weekend, on December 22, 2018. Downtime is scheduled for 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 180 minutes and service may be intermittent up to five hours thereafter. We will keep you posted here during the release with live updates.
5 years, 9 months ago 1_Operational ISSUE RESOLVED: The issue ScheduleOnce experienced is finally fully resolved. Loading times in the ScheduleOnce Customer and User app are now back to normal. Please reach out if you have any questions: support@scheduleonce.com
5 years, 9 months ago 3_Partial service disruption ISSUE DETECTED: The Azure database where ScheduleOnce is hosted is experiencing issues similar to what we experienced from them yesterday. This may cause slow loading times within the ScheduleOnce User and Customer app. Once Azure addresses these issues the User and Customer app loading times should return to normal. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have broken their SLA with us. Please be in touch if you have any questions: support@scheduleonce.com
5 years, 9 months ago Information ISSUE REPORT, 29 November 2018: The Azure database where ScheduleOnce is hosted was down today. This caused the ScheduleOnce User and Customer app to be down for 21 minutes (10:58 AM UTC - 11:19 AM UTC). We continue to monitor the situation closely. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have actually broken their SLA with us. You can see more details in the screenshot taken from the Azure console in the image attached to our StatusOnce Twitter post here: https://twitter.com/StatusOnce/status/1068124322202566656 Please be in touch if you have any questions: support@scheduleonce.com
5 years, 10 months ago 1_Operational ISSUE RESOLVED: This morning, we deployed an update that resolved the issue and we have been watching for stability since then. We are seeing that all behavior is now working as expected for iCloud users, with the exception of the calendar invite, which their iCloud Calendar will not send at the moment. All ScheduleOnce notifications will be sent as expected. This overall issue seems to have been caused by an impromptu change on the iCloud side, which caused the need for us to accommodate after the fact. We appreciate your patience as we addressed this change from Apple. Please reach out to support@scheduleonce.com with any questions.
5 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing stability issues with the iCloud integration and Users with integrated iCloud calendars may not be able to receive bookings. Our developers are investigating possible causes, whether on Apple's end or ours. We are in communication with Apple and will update as soon as we have more information.
5 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing that it is taking between 1-2 hours for bookings to be marked Completed status rather than Scheduled, after the time of the booking is over. Behavior on the customer end is as expected for people booking with you. If you have another integration where statuses of bookings update (Salesforce, Infusionsoft, Zapier, etc.), you will see this delay in the third-party app as well, until the status is updated in ScheduleOnce. Users may also see bookings on 'Expired' status at the top of their stream, from older bookings. Both of these issues are expected to be resolved in the next 48 hours. Please reach out to support@scheduleonce.com if you have questions.
5 years, 10 months ago 1_Operational DOWNTIME COMPLETE: Our scheduled downtime for releasing ScheduleOnce 8.9 is complete. Service may be intermittent for up to five hours. Please note that the database is still indexing from the release; it will take a few hours for new feature functionality to appear in the stream. Customers can reach out to support@scheduleonce.com with any questions.
5 years, 10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:04AM US Eastern, Saturday, October 20, 2018. We are starting the release for ScheduleOnce 8.9 now. Downtime is expected to last up to 120 minutes with intermittent service for five hours thereafter. We will post more information here as soon as we have an update.
5 years, 10 months ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.9 this Saturday, October 20, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 120 minutes with up to 5 hours intermittent service thereafter.
5 years, 10 months ago 1_Operational ISSUE RESOLVED: Issues with Dynamic rules and Resource pools have now been resolved. All Master pages should now be working as expected. If you are still experiencing any issues, please email support@scheduleonce.com
5 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: We have seen that Master pages using Dynamic Rules will show "No Times are currently Available." As well, previously created Resource Pools will not be visible in the Admin side. Master pages using Static rules are behaving as expected. We are are working to correct this issue with highest priority and will continue to keep you updated.
5 years, 11 months ago 1_Operational ISSUE RESOLVED: We have migrated all Google IDs to standard IDs with email and password. If you previously had a Google ID and were seeing issues, this has been updated so you can now sign in with a password. We have sent an email to all relevant accounts about this with further information. If you did not see this email, please go to the sign-in page and click "Forgot my password". A password will be sent to you. Thank you for your patience and understanding. Please reach out to support@scheduleonce.com with any questions.
5 years, 12 months ago 3_Partial service disruption ISSUE DETECTED: We have been made aware that ScheduleOnce Users using Google or G Suite sign-in methods cannot login. We are working with Google to have this issue resolved as quickly as possible. Please return here for further updates. NOTE: Users signing in with a ScheduleOnce user name and password, will not experience any issues, even if connected to a Google Calendar.
6 years ago 1_Operational ISSUE RESOLVED: We have confirmed that ScheduleOnce Users using Google or G Suite sign-in methods should now be able to log in through the ScheduleOnce login page. Thank you for your patience as we worked to address this issue.
6 years ago 3_Partial service disruption ISSUE UPDATE: G Suite sign-in Users can sing in to their accounts using the ScheduleOnce app in their G Suite Apps menu, but still not through the ScheduleOnce login page. We will continue to update you on this issue as it becomes fully resolved.
6 years ago 3_Partial service disruption ISSUE DETECTED: We have been made aware that ScheduleOnce Users using Google or G Suite sign-in methods cannot login. We are working with Google to have this issue resolved as quickly as possible. Please return here for further updates. NOTE: Users signing in with a ScheduleOnce user name and password, will not experience any issues, even if connected to a Google Calendar.
6 years ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August, 11, 2018, 1:40 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.8 release is now complete. Service may be intermittent for up to 5 hours.
6 years ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:00AM US Eastern, Saturday, August 11, 2018. We are starting scheduled maintenance now to release ScheduleOnce 8.8. Downtime is expected to last up to 90 minutes. We will post more information here as soon as we have an update.
6 years, 1 month ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.8 this Saturday, August 11, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 90 minutes with up to 5 hours intermittent service thereafter.
6 years, 1 month ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 2:11 AM US Eastern, Saturday, July 28. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
6 years, 1 month ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 27, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to 140 minutes. We will post more information here as soon as we have an update.
6 years, 1 month ago Information SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 28. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to 140 minutes.
6 years, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 2:04 AM US Eastern, Saturday, July 7. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
6 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 7, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to two hours. We will post more information here as soon as we have an update.
6 years, 2 months ago Information SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 7. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to two hours.
6 years, 2 months ago 1_Operational DOWNTIME COMPLETE: Sunday, 1 July, 2018: 6:44AM US Eastern: Our hardware is upgraded and the downtime is complete. Thank you for your patience as we improve performance.
6 years, 2 months ago 4_Complete service disruption DOWNTIME: Sunday, 1 July, 2018: 6:43AM US Eastern: We are going to have about a minute of downtime in order to upgrade hardware and improve performance. You may experience brief connection issues of a few seconds. We will keep you posted.
6 years, 2 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 30, 2018, 2:01 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.7 release is now complete. Service may be intermittent for up to 5 hours.
6 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:04AM Eastern US, Saturday, June 30. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated to be two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 2 months ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.7 this Saturday, June 30, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 2 hours with up to 5 hours intermittent service thereafter.
6 years, 4 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 12, 2018, 1:53AM Eastern US. Scheduled downtime for ScheduleOnce 8.6 release is complete. Service may be intermittent for the next five hours. Learn more about the newest release: https://blog.scheduleonce.com/2018/05/scheduleonce-8-6-is-live-offer-a-localized-scheduling-experience/
6 years, 4 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:00AM Eastern US, Saturday, April 12. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 4 months ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.6 this weekend. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time, May 12. We expect downtime of up to two hours and service may be intermittent up to five hours thereafter.
6 years, 5 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 2:40 AM Eastern US, March 24. ScheduleOnce 8.5 is now live. Thanks for your patience during the update. Service may be intermittent for up to 5 hours. Please contact us at support@scheduleonce.com with any questions.
6 years, 5 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, March 24. We are starting the release now for ScheduleOnce 8.5. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
6 years, 5 months ago Information SCHEDULED DOWNTIME: This weekend, we are releasing ScheduleOnce 8.5 with native Zoom integration. Downtime is estimated at two hours, starting 12AM Eastern US, Saturday, March 24 (midnight between Friday and Saturday). After the downtime is complete, service may be intermittent up to five hours thereafter. See more about the ScheduleOnce 8.5 release here: https://blog.scheduleonce.com/2018/03/scheduleonce-8-5-is-coming-native-zoom-integration/
6 years, 6 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 12:40AM Eastern US, Saturday, February 24, 2018. Our scheduled downtime has been completed. Thank you for your patience during the update.
6 years, 6 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, February 23. We are starting our scheduled downtime for our patch. Downtime is expected to last up to 45.
6 years, 6 months ago Information SCHEDULED DOWNTIME UPDATE: The timing for our patch tomorrow has updated to 12AM Eastern US, Saturday, February 24 (midnight between Friday and Saturday). Downtime will be up to 45 minutes.
6 years, 6 months ago Information SCHEDULED DOWNTIME: We will be releasing a patch this Saturday, February 24, at 1AM Eastern US. Downtime will be up to 45 minutes.
6 years, 6 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 1:30AM Eastern US, Saturday, February 17, 2018. Our scheduled downtime has been completed. Service may be intermittent up to five hours from now. Thanks for your patience during the update. We're happy to share ScheduleOnce 8.4 with you!
6 years, 6 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:10AM Eastern US, Saturday, February 17. We are starting our scheduled downtime to release ScheduleOnce 8.4. Downtime is expected to last approximately 90 minutes with intermittent service for up to five hours thereafter.
6 years, 6 months ago Information SCHEDULED DOWNTIME: Our latest release will be deployed this weekend on Saturday, February 17, 2018 at 12AM Eastern time (midnight between Friday and Saturday). Downtime will be approximately 90 minutes and there will be intermittent service up to five hours thereafter.
6 years, 7 months ago 1_Operational ISSUE RESOLVED: Our developers have confirmed the issue with the PC connector for Outlook should be resolved. Thank you for your patience as we addressed this hardware issue.
6 years, 7 months ago 3_Partial service disruption ISSUE UPDATE: Our developers have switched the server for our PC connector database and downtime has completed. They are investigating further to confirm the current status after switching servers. We will keep you updated as soon as we have full confirmation of the status.
6 years, 7 months ago 3_Partial service disruption ISSUE DETECTED: Our developers are investigating an issue with the PC connector, which has the following behavior: for some, an error message incorrectly stating the connector is not connected to the internet; for others, slow loading times for available time slots on the customer end, slow loading for booking appointments, occasional time-outs when booking appointments, and slow loading on user end in some sections connected to the calendar. This was caused by a hardware issue on the server. We are about to switch the PC connector database to a different server and there will be downtime of up to 20 minutes. We will keep you updated.
6 years, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: The maintenance is complete. Thanks for your patience as we worked to maintain the system.
6 years, 7 months ago 3_Partial service disruption SCHEDULED MAINTENANCE UPDATE: Saturday, January 13, 2018, 6:15AM. The maintenance is taking a bit longer than expected so the affected window will be longer than 5 hours. We will update when everything is complete.
6 years, 7 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: Saturday, January 13, 2018, 2:00 AM Eastern US. Our scheduled maintenance is starting now and will be active for up to five hours, with intermittent service primarily in the form of slower performance. We will keep you posted.
6 years, 7 months ago Information SCHEDULED MAINTENANCE: As a reminder, this Saturday, January 13 at 2AM Eastern US, we have scheduled maintenance. Service may be intermittent up to five hours on both the Customer and User side with slower performance at times.
6 years, 7 months ago 1_Operational ISSUE RESOLVED: Friday, January 12, 2018. The issue regarding a faulty link in the "Copy link" function within the Share & Publish section has been resolved. Valid URLs will now appear in the "Copy link" field for all pages. We appreciate your patience while this matter was addressed.
6 years, 8 months ago Information SCHEDULED MAINTENANCE: We have scheduled maintenance planned this Saturday, January 13 at 2AM Eastern US. Service may be intermittent up to five hours with slower performance at times.
6 years, 8 months ago 3_Partial service disruption ISSUE DETECTED: Thursday, January 11, 12:01 PM Eastern. We are seeing an issue that a faulty link is appearing in the "Copy link" function within the Share & Publish section of ScheduleOnce. This is due to a patch that was released today. We expect the matter to be fully resolved tomorrow morning. In the meantime, you are still able to access your links by going to Setup->relevant Booking page->Overview. Here you can click on the URL (meetme.so/yourlink) and it will take you to the public page where you can copy it from the address bar in your browser.
6 years, 8 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 1:40 AM Eastern US. ScheduleOnce 8.3 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. Contact us with any questions at support@scheduleonce.com.
6 years, 8 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: Saturday, January 6, 12:40 Eastern. We are starting the release now. Downtime is expected to last up to 2 hours. Service may be intermittent up to five hours thereafter. We'll keep you posted.
6 years, 8 months ago 1_Operational As a reminder, in order to release version 8.3, ScheduleOnce has scheduled downtime this Saturday, January 6 at 12:00AM (midnight between Friday and Saturday). Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Check back here for updates during and after the update.
6 years, 8 months ago 1_Operational SCHEDULED DOWNTIME: As a reminder, ScheduleOnce has scheduled downtime as we release version 8.3 this Saturday, January 6 at 12:00 AM (midnight between Friday and Saturday) Eastern US. Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Please check back here for updates during and after the update.
6 years, 8 months ago Information SCHEDULED DOWNTIME: This Saturday at midnight (between Friday and Saturday) Eastern US time, we have scheduled downtime to release ScheduleOnce 8.3, our latest update. Downtime is expected for up to two hours and service may be intermittent up to five hours after downtime is finished.
6 years, 8 months ago 1_Operational ISSUE RESOLVED: The issue regarding notifications is resolved and all email notifications for future bookings should be acting as expected. Customer and User notifications from the affected window have been sent out, excepting reminders related to bookings for today. We apologize for this issue and thank you for your patience as we resolved the matter.
6 years, 8 months ago 3_Partial service disruption ISSUE UPDATE: Issue with email notifications not being sent does not affect customers using 'Email from your domain'.For any questions, please contact: support@scheduleonce.com
6 years, 8 months ago 5_Incident report INCIDENT REPORT: We are seeing an issue that ScheduleOnce email notifications are not being sent due to a quota issue. Our technical team is working toward a resolution. We expect a full resolution in the next few hours and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com
6 years, 9 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
6 years, 9 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
6 years, 9 months ago 5_Incident report SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
6 years, 10 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
6 years, 10 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
6 years, 10 months ago Information SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
6 years, 10 months ago 1_Operational ISSUE RESOLVED: The issue signing into accounts and loading data should now be completely resolved as of a few hours ago. We delayed announcing its resolution in order to ensure stability. Our engineers are investigating the root cause. We appreciate the patience of those affected.
6 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: Some users in the United States are seeing issues logging into their accounts or accessing the customer end with CSS loaded. We are looking to this as a matter of high priority and hope to have a resolution soon. We will keep you posted.
7 years ago 1_Operational SCHEDULED DOWN TIME COMPLETE: ScheduleOnce 8.0 is now live. See our new look and learn about new features at http://www.scheduleonce.com
7 years ago 3_Partial service disruption SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
7 years ago 5_Incident report SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
7 years, 1 month ago 1_Operational ISSUE RESOLVED: The issue with email notifications being sent multiple times has been resolved now. Thank you for your patience and we apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 1 month ago 5_Incident report INCIDENT REPORT: Over the past 12 hours, email notifications may have been sent multiple times. We have now put a temporary procedure in place to prevent this from occurring, though some duplicate emails may still be received. We expect a full resolution by tomorrow morning and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com
7 years, 1 month ago Information ISSUE DETECTED: Recurring charge emails sent within a nine-minute window earlier today did not include the standard attached invoice. All emails sent before and after this nine-minute window included the invoice. We are investigating the cause. Affected accounts can still access all their invoices by going to Account >> Billing tab >> Transactions and invoicing. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 2 months ago 1_Operational ISSUE RESOLVED: The issue with slowness in the user interface for accounts connected to iCloud Calendar is resolved. Please reach out to support@scheduleonce.com if you see any unexpected behavior. We will be monitoring the system closely to ensure stability.
7 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: Some iCloud users are seeing slow performance in their admin user interface. We are working on this issue and aiming to have it resolved by Saturday morning (US time). The customer side is not affected.
7 years, 2 months ago 1_Operational ISSUE RESOLVED: G Suite (Google Apps) users should now be able to use all features on their accounts.
7 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: Customers who login via G Suite (formerly GoogleApps) will not be able to make admin side changes to their calendars, view date-specific availability or approve Booking Requests. We are working with highest priority to resolve this issue. All customer-facing pages are functional.
7 years, 2 months ago 1_Operational SCHEDULED DOWNTIME FINISHED: Our infrastructure has been upgraded and the application is back up as of about 90 minutes ago, but we held off posting in order to ensure stability. We appreciate your patience as our developers upgraded the infrastructure and handled unexpected delays during the process. Service may be intermittent up to five hours. If you have any questions, please contact us at: support@scheduleonce.com
7 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Developers are still waiting for the infrastructure upgrade to complete. We will post here again as soon as we have an update. Thanks for your patience during this unexpected delay.
7 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: A quick update that we're still working on the infrastructure upgrade. Our developers encountered an unexpected issue and some procedures had to be redone as a result. We believe the downtime will be complete in the next 90 minutes, possibly sooner. Thank you for your patience.
7 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Our developers have advised us that downtime will continue up to an hour further. We will keep you posted. Thank you for your patience as we make sure that everything in the infrastructure upgrade is given our comprehensive attention.
7 years, 2 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the infrastructure upgrade now. Downtime is expected to last up to one hour. Service may be intermittent up to five hours thereafter. We'll keep you posted.
7 years, 2 months ago Information SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
7 years, 2 months ago Information SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
7 years, 2 months ago Information SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
7 years, 2 months ago 5_Incident report SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
7 years, 2 months ago Information SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
7 years, 2 months ago Information SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
7 years, 3 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Our scheduled database maintenance has finished and the application is now back up. Downtime lasted twenty minutes. Thank you again for your understanding as we maintain the application.
7 years, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME: Our scheduled database maintenance is starting. Downtime is expected to be up to half an hour, though it may be much less than this. Thank you for your patience as we maintain the application.
7 years, 3 months ago Information SCHEDULED DOWNTIME: There will be a planned database update on Saturday, June 10th, 2017 at 1:30 AM Eastern. The downtime is expected to last up to 30 minutes, but may be much less. During this time, the User application will be unavailable and customers will be unable to book appointments during this brief window. Check back here for updates.
7 years, 4 months ago 1_Operational ISSUE RESOLVED: The issue with Infusionsoft integration has been resolved. We thank you for your patience while we handled this issue with Infusionsoft. We're continuing to keep a close eye on the situation to make sure everything is working as it should be.
7 years, 4 months ago 3_Partial service disruption ISSUE UPDATE: We have identified the issue with Infusionsoft as a limit on the API connection. We have contacted Infusionsoft and they are currently working on increasing the limit, which will resolve the issue very soon. Please check back here for updates.
7 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Infusionsoft integration that is disconnecting users from Infusionsoft and preventing them from re-connecting their account. We are investigating this matter with the highest urgency and will update you as soon as we have more information. We sincerely apologize for any inconvenience this may cause in the meantime.
7 years, 4 months ago 1_Operational ISSUE RESOLVED: The issue with new payments has been resolved and you should now be able to pay for your account as expected. We are still assessing affected accounts and would like to ensure you that all issues will be addressed as soon as possible. You can contact us at support@scheduleonce.com with any questions or concerns about the issue.
7 years, 4 months ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with new payments. This is affecting any users who are attempting to purchase their account for the first time or after it has been placed on payment hold. The payment receives an error and, in some cases, multiple authorization attempts are made. We are investigating with highest priority and will update you as soon as we have more information and hopefully a resolution. Any extra authorizations will of course be remedied ASAP. Please be in touch at support@scheduleonce.com if you require assistance.
7 years, 5 months ago 1_Operational ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 5 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
7 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
7 years, 5 months ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
7 years, 5 months ago 1_Operational ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
7 years, 5 months ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
7 years, 5 months ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
7 years, 6 months ago 1_Operational ISSUE RESOLVED: All matters regarding email notifications not being sent and images not loading should be resolved. We are continuing to monitor the situation closely with Amazon to ensure there are no further issues. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 6 months ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: Images are now loading and we are seeing that some email notifications are being sent out. We are hoping the issue will be fully resolved soon and are watching Amazon Web Service’s updates closely.
7 years, 6 months ago 3_Partial service disruption ISSUE DETECTED: Our email and image host, Amazon Web Services, is currently experiencing an outage of services. This means that notifications from ScheduleOnce are not currently being sent and images might not be accessible. However, we anticipate that, upon resolution, queued notifications will be sent at a delay. We will keep you updated. You can also see the Amazon Web Services status page for their updates on the matter: https://status.aws.amazon.com/
7 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
7 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
7 years, 6 months ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 years, 7 months ago 1_Operational ISSUE RESOLVED: All matters regarding the Mobile Admin Activity stream should be fully resolved. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 7 months ago 3_Partial service disruption ISSUE DETECTED: Users logging in through the Mobile Admin are currently unable to access their Activity stream and will occasionally be redirected back to the ScheduleOnce home page. We are currently investigating the issue. Check back for updates here.
7 years, 7 months ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 7 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 7 months ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
7 years, 7 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
7 years, 7 months ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
7 years, 8 months ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
7 years, 8 months ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
7 years, 8 months ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
7 years, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
7 years, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
7 years, 8 months ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 years, 8 months ago 1_Operational ISSUE RESOLVED: All matters regarding the notifications should be fully resolved. A small amount of users or customers might receive two notifications rather than one for bookings created or updated during the affected window. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 8 months ago 1_Operational UPDATE: We are marking the email notification issue as tentatively resolved. Email notifications are now being sent as expected. We are looking into the waiting queue of notifications from the affected window and should have a full resolution for you shortly.
7 years, 8 months ago 3_Partial service disruption ISSUE DETECTED: We have detected that email notifications are not being sent out by Amazon Web Services. SMS notifications and calendar invites are still being sent out as expected. We are working toward a swift solution and will keep you updated.
7 years, 8 months ago 1_Operational ISSUE RESOLVED: Our provider switched to a different internet source, which took a few minutes to update on our end. All should now be updated and back online. Thanks for your patience. Please be in touch if you have any questions.
7 years, 8 months ago 3_Partial service disruption UPDATE: We are still working with our provider to resolve the issue of intermittent downtime as swiftly as possible. You can see updates on the situation here and also on their status page: https://lightcrest.status.io/
7 years, 8 months ago 3_Partial service disruption ISSUE DETECTED: We are currently experiencing intermittent network issues, resulting in the user application not operating for a few minutes at a time. We are in close contact with our network provider and have conveyed the urgency of the issue's resolution. We will update you as soon as we have more information.
7 years, 8 months ago 1_Operational ISSUE RESOLVED: The payment issue has been resolved by our credit card processor and all updates to credit cards should now work as expected. Thank you for your patience and we apologize again for any inconvenience.
7 years, 8 months ago 3_Partial service disruption ISSUE DETECTED: Our credit card processor is experiencing an issue and, as a result, credit card payments cannot be processed. If you attempt to make a new payment or update your credit card, it will not work at the moment. We are in conversation with them and hope to have things running again ASAP. We will keep you posted. In the meantime, PayPal payments are working as expected, if you'd prefer to not wait until a resolution. If you would prefer to wait and your trial is currently expired, please reach out to support@scheduleonce.com and we will extend your trial. Our apologies for the inconvenience.
7 years, 10 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
7 years, 10 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
7 years, 10 months ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 years, 10 months ago 1_Operational ISSUE RESOLVED: The payment issue experienced should now be resolved. It affected a User's ability to purchase an account or upgrade as well as update payment information within the affected window. All of these processes should now be fully functional. Please be in touch if you have any questions: support@scheduleonce.com
7 years, 10 months ago 3_Partial service disruption ISSUE DETECTED: Due to an issue in the database, no payments can currently be processed for new purchases. We are hoping to have this resolved in the next couple hours. Thank you for your patience. If you have any questions, please contact support@scheduleonce.com and we will respond as soon as we can.
7 years, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
7 years, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
7 years, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
7 years, 11 months ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
7 years, 11 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
7 years, 11 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
7 years, 11 months ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
8 years ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
8 years ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
8 years ago Information SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
8 years ago Information INCIDENT SUMMARY for August 15: On this date, we experienced unplanned downtime and service interruption. This was the cause of multiple hardware-related issues occurring subsequently to each other. Due to a glitch, mirroring in the database was paused. This caused the logs on our main database to grow very fast, as when mirroring does not work, logs are not truncated as usual. Once logs reached the machine’s capacity, the database was unable to execute additional transactions. This was caught fairly quickly and we attempted multiple ways to fix it, but required a brief system reset to address the issue. Upon reloading, the server was overloaded and reached 100% capacity very fast. After assessing options, observing that the cache was building very slowly, we decided to take proactive measures immediately and change the configuration between the physical and virtual machine. Upon the first couple configuration changes, the hypervisor was momentarily successful but then crashed. We updated the hypervisor’s software and changed configuration again. The third configuration was stable. We are very sorry for the inconvenience this incident may have caused you and your customers. We have started addressing relevant matters, including a more robust alert system and an increased buffer for the servers. Please be in touch if you have any questions: contact@scheduleonce.com
8 years ago 1_Operational ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
8 years ago 3_Partial service disruption ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
8 years ago 4_Complete service disruption ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
8 years ago 1_Operational MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
8 years ago 1_Operational PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
8 years ago 3_Partial service disruption ISSUE RESOLVED: The application should be back up for all users, though we are still working to bring full functionality back to the activity stream on the Home page. We'll keep you updated.
8 years ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: It has been brought to our attention that some users are not able to access the application yet. We expect this access to be back very soon and are working on the matter with highest urgency.
8 years ago 1_Operational ISSUE RESOLVED: The application is back up and all should be working as expected. Reports are also accessible once more. We are sorry for these issues and will continue monitoring everything throughout the day to ensure all is well.
8 years ago 4_Complete service disruption ISSUE DETECTED: Monday, 15th August, 2016, 06:30 AM Eastern US time - We have detected an issue with our production database that is preventing access to the User application. We are working to resolve the issue as soon as possible.
8 years ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: Due to updates in today's release, report data is currently not accessible. Our developers have already found a fix and are waiting on the data migration to resolve the issue. We expect this will be fully resolved tomorrow and apologize for any inconvenienced the issue may have caused.
8 years ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
8 years ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
8 years ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
8 years ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
8 years, 3 months ago 1_Operational ISSUE RESOLVED: Saturday, 28 May, 2016, 9:37 AM: All user-side functionality should be working as expected. We apologize for the issue and will continue monitoring to be sure all systems continue with optimal behavior.
8 years, 3 months ago 3_Partial service disruption ISSUE DETECTED: Saturday, 28 May, 2016, 9:09 AM Eastern US time - We have detected an issue with our production database that is affecting the Activity stream and stopping new configurations from being saved upon editing. We are acting on this matter with the highest urgency and will keep you updated.
8 years, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 4 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
8 years, 5 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
8 years, 5 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
8 years, 6 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
8 years, 6 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
8 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
8 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
8 years, 6 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
8 years, 8 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
8 years, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
8 years, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 8 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
8 years, 9 months ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
8 years, 10 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption